VCA Boulder Terrace Animal Hospital
| Category: | Animal Hospital |
| Address: | 1586 Ogden Ave, Naperville, IL 60540, USA |
| Phone: | +1 630-420-9155 |
| Site: | vcahospitals.com |
| Rating: | 4.1 |
| Working: | 7AM–8PM 7AM–8PM 7AM–6PM 7AM–8PM 7AM–8PM 7AM–3PM Closed |
Location
Photos 19
Reviews 16
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A Private User
I adopted a 2 year old cat and a couple of months later I noticed that he had symptoms of a tape worm. I did a lot of research before taking him to the vet, since the vet was not open on Sundays. Monday morning I took him to Boulder Terrace with a stool sample. After hearing my concern the vet told me there was nothing wrong and they found nothing in the stool. So I lifted up my cats tail and showed the vet the little segments of the tape worm wiggling their way out of my cat. After which the vet exclaimed that my cat has a tape worm. So I basically had to stick the vets nose up my cats butt for the vet to figure out the problem. The only reason I am giving them two stars is because they gave my cat the medicine that worked right away and the problem hasnt returned. I wonder if they even test the stool samples there, or do they just charge you for the test and toss the poop, there is no way to know. Their check ups are nothing more than a vet looking at your pet, without any tests, coupled with the fact that YOU have to figure out what is wrong before taking your pet there, then you have to tell them what is wrong, otherwise they wont find out. Then you have to prove it to them for them to have any concern.
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Lawrn West
Dr. Katherine Hailer is excellent and would recommend her to anyone with especially complicated long term dog illness, such as diabetes or other chronic illness. She and the staff were there for us every step of the way during a very difficult time with our diabetic / blind golden retriever. I think too that people who post that vet bills are high must understand we are talking about basically human level care with sadly few options for pet insurance. Our "people" medical bills are outrageous, many reasons contribute to this, but it is what it is. The level of care is from Dr. Hailer (pronounced Hy-ler) is excellent and worth every penny. She is considerate and certainly willing to discuss options with you, especially if they are financial, you will know in advance what things cost, and under her care, we have never been surprised by a bill. Bottom line, we have been very happy with her care for over 10 years and know that she cares about our dogs as much as we do.
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Heather Kooren
We have been taking our dogs to Boulder Terrace for 6 years. I have nothing but good things to say about them. The staff is the primary reason we continue to use this vet service. They are all wonderful. We also use the boarding. It may not be fancy accommodations, but I believe the staff treat the animals very well. In fact, my dogs come out of here, after boarding, healthy and clean and seem calm/content. This has not been the case at most boarding facilities (even "high end" ones). They treat our dogs like their own. When our beloved Samoyed was euthanized at the end of his life, the staff handled it so nicely. I was so impressed. Later on, I recd a sympathy card in the mail signed by some of the staff members and the vet who did the euthanizing. I was very touched by this. Their prices are probably somewhat higher than other vets but I think its worth it!
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Lundie Pinner
Weve taken our boxer to Boulder Terrace for about 6 years now and we have had nothing but good experiences with them. Most of our visits have been with Dr. Becker and he always answers all our questions thoroughly. Recently we took our dog in for more serious issues and they got me in right away and gave me great referrals when our dog needed more extensive testing. They are a great place to call "home" for regular check ups and even holiday boarding!
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A Private User
If I could give Boulder Terrace no stars, I would. The staff is soooo unfriendly -- especially the front desk. I see, and have experienced, no compassion whatsoever. Appointments have been screwed up with no apologies. Every vet I see there contradicts the other one. I agree with what another poster said in that Boulder Terrace is a business FIRST and an animal hospital LAST.
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Lammchops
Came in with my 2 puppies for their first vet visit. And just by first impressions, they were fantastic. Staff was incredibly friendly and took excellent care of our babies. The veterinarian seemed very knowledgeable and wanted to make sure that our pups would happy and healthy. Definitely going to make this our primary vet clinic for current and future pets.
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seagoinya
The doctors and staff are the best! Ive brought my dogs to this clinic since 2001 and have had nothing but the best medical services from all the vets. The vet techs are also knowledgeable and pet friendly. My two Chihuahuas get treated well during boarding. I feel I am leaving them in good hands and can enjoy my time away without worry.
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A Private User
Went to them for years. Vets work there, then they mysteriously leave. Prices are exhorbitant. And I was not informed of the potential risks of a diagnosis made on my cat. He died a year or so later as a result of complications that could have/should have been mitigated had the vets followed up on the original murmur diagnosis.
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Rachel Tinker
Dr. Hailer is great with my cats, from our very young kitten to our senior 15 year old cat. All of the staff is so friendly, and are very accommodating in emergencies. Dr. Hailer helped diagnose our oldest cat with thyroid problems that other vets did not find. Now with proper medication shes much happier.
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Larry Snuuka
I have used them from boarding to baths. Dr. Mclaren the staff to Kyle all treat my baby girl like their own. In 2 years my dog still gets very excited when we drive by. Wouldnt trust anyone else with my youngest girl. Thanks for deserving 6 stars!!!
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Drew Kocsis
Dr. Z is the best doctor we have ever had in any field. She has been amazing with our dog Jack! I wish everyone could have the type of treatment Jack gets when he is sick or just going in for a well check. If I could I would give them 10 stars.
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Pat Merryweather
Love all the staff --- they are wonderful, caring professionals that treat all animals with such warm heartedness and concern. I have been going to Boulder Terrace for a couple of decades and have found them to be the best veterinarians and staff!
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A Private User
This place is first a business and second an Animal Hospital. They do not care what pet you have they just care what credit card you have. Make yourself a favor, do not live the "Boulder Terrace Animal Hospital" experience. Carpe Diem.
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Nick Fallowfield
This is no hospital for animals theyre all about money. Theyre about %90 more money on everything they do. The only thing this veterinarian cares about is $$$$&$$ Yates is 80% cheaper guaranteed on any matter
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A Private User
Wonderful Doctors! I have used other vets for my numerous dogs over the years. The staff is professional, the Dr.s are compassionate and have concern. I highly recommend Boulder Terrace.
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A Private User
We have two dogs, five cats and six birds. Dr. Becker is compassionate and highly skilled. Hes positively the best. We have no complaints at all about Boulder Terrace!
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