A-1 Iowa Dental

Reviews 8

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Samantha Howard

I am giving this 2 stars only because of Dr. Padre. He has been the only one that has been very understanding with my daughters and I. We moved from out of state and because I cant afford to keep their braces going and the insurance wont pay for them, the office was going to do an appeal to get them off. The front desk and the new manager Phusia have pushed my button, they do not keep in contact at ALL! I called once from the last time I spoke to them over a month ago to see the status, and left message never once got a call back. Then I call today and ask for the manager and she states yes she is right here, well after she asks my name, all of a sudden she is in a meeting and will call me back later today. I know that Phusia doesnt like me because one time we spoke she was very rude to me and I work in the medical field and I know all about HIPAA and she didnt like that I brought that to her attention. If I dont receive a call back today, I will be contacting someone regarding the communication I receive and the way this office is ran. I will also be contact Dr. Padre. I will have to say I am very nice person, but this office has made me actually very mad. One instance was I had a neighbor bring in my daughters, called Phusia she said yes they can come in and I can fax over my ID and a letter with her name on it. I faxed it that morning maybe 10 at the latest, well my friend took kids around 4 pm I believe, I am getting a call from my 11 year old daughter stating that they wont see them. I tell her to put my friend on, my friend said they are being very rude and I told her I faxed a paper this morning after talking to manager, she told them, and low and behold right next to them in the fax machine was the paperwork. So you telling me they dont check it all day? Well now that I have gotten how I feel about this place, I have just received a call from Phusia, she states, we have received their pre-auth to remove braces and you are scheduled on April 11. I said thats the soonest, well doctor is out for 2 weeks and that is the day he is returning. I really like the doctor, but after this is over, I will look elsewhere due to his staff.

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Marci Bushman

Very bad customer service and dentist availability. They change policies or enforce policies as they see fit. I can run an errand while my childs at a routine orthodontia checkup one day, but not the next. When Im out of town and have an older sibling take him in, they refuse to see him. Ive never had an office refuse to see their 16 year old patients who drive themselves to their appointments (my older child did that when she had routine checkups and we never had an issue), but they will. Apparently, the dentist we were seeing only flies in from Pennsylvania every 2 weeks, so if you have to reschedule or theres an urgent issue, it takes another 2-4 weeks to get in. Even though there are 2 dentists there, they will only see their own patients. If a bracket or wire comes loose and your dentist isnt in, the other will not fix the problem. If it were a day or 2, thatd be understandable, not 2 weeks or more. I have changed orthodontists due to all these issues. Its worth the extra money out of my pocket not to have to continue to deal with them. I would not recommend this place to anyone.

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Shaynee Downey

Id give 0 stars if that was an option. My daughter has had her braces on for about 6 months and I can not recall a single appointment that was on time, we have been lied to more then once, the front staff can be very rude, and unknowledgeable. Most recently my daughters bands snapped off on a Saturday and caused the wire to stab, poke, and incrediblely uncomfortable to eat. There was no emergency number or protocol in place and the best they could do was set an appointment up on that Wednesday. (are you kidding me!?) Also, told me that if she was to uncomfortable, I could try to cut it out myself....because she ( dental assistant) was not allowed to? I then said, fine can you give me the tool to cut it myself? She replied "No, I cant do that either" ... I took her to her dentist office where they made it more comfortable until Wednesday. Ive never had such a horrible experience with a doctors office.

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Anna Statz

I had an excellent experience with adult braces here and would continue all services through this office had I not moved for medical residency. As a fourth year medical student with a tight schedule and many demands, the staff was ALWAYS pleasant and unbelievably accommodating even when I would call them over and over having to constantly changing my appointment because my schedule would change. Dr. Padre was excellent. He was quick and efficient but if I ever had a question (which was always), he would listen intently and address the concern and make certain I was happy with the results. I was worried about having braces as an adult but this office could not have made it any less of a bother. I love my teeth and was so happy I did it!

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Matthew Snyder

I wouldnt take my pets here one they reuse tools there where teeth marks all over the XRay pease that they put in your mouth the gal cut my mouth not once but twice. I was told that I had to call and set up my own appointment for oral surgeon. I called the number they gave me and Im told that the dentist should be setting up the appointment. Nothing but a big joke. Stuff was rude and disrespectful the dentist is only has down that 2 teeth need to come out but its 3 he said the one is a big cavity when the whole tooth is broke off. Not happy about the service at all...

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Teri Hull

Would give 0 stars of given the option. I scheduled an appt for my daughter on March 14th to come in to the office on Saturday April 22nd at 8:15 am. Google says they dont even open til 9 am on Saturdays so we waited in the parking lot for almost an hour til they were suppose to open up. Waited til 9:10 am and NO-ONE showed up to open at 9. NEVER again will i try to take my kids here. They are very unprofessional and never even called me to tell me that they needed me to reschedule or anything. DO NOT waste your time at this place.

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Molly Brett

Always had a Great experience here. Staff is very professional & polite, friendly environment in the office made me feel comfortable. Got a fillings done in my tooth which was painless experience ever i had in my life. I was out of the office in timely manner. I bring my kids here for their braces every month, they love this place and gets excited to see their orthodontist. My heartfelt gratitude to all at A1 iowa dental.

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w white

It is the worst dental place I have ever been..the way the place is ran it is bad..the staff that work there ..are very rude and need better people skills.. even the office manger is no better.. I cant wait until the last day that my teenage get there braces off..so I dont have to go back there..and the wait times are pass the appointment times..

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