Dr. Kevin Lenahan Optometrist & The Spectacle

Reviews 7

IB

ibrake4ants

This review is based on service I have received both at the Topeka and the Lawrence locations over the last 4 years on multiple occasions. Therefore, its not just a fluke--its the company culture. The only reason I kept coming back is because they are the only dealer of my particular frames, and because there was one staff member who knew how to treat customers--it came naturally to her. I would actually call ahead to find out her schedule in order to come when she was there, just to avoid having to deal with other staff members. Now that shes gone, Im never going back. I gave them one more chance just in case perhaps things have changed, but nope--now all I have is more confirmation of their complete lack of customer care. The general attitude is rude and condesceding. Who picks fights with a customer? Im sorry, but Ive actually used this brand of frames since you were a toddler, and I happen to know that some of the things youre saying are not true. Perhaps you should think about absorbing some cost when a loyal customer who has spent hundreds of dollars on frames (and potentially will spend hundreds more in the future) is dissatisfied with your service or product. Im done with giving this place the benefit of the doubt. Ill take my business elsewhere.

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DA

Dawn Osterhaus

The staff has poor communication skills. Visits seem rushed so they can get the patients in and out as fast as possible. We live 1hr and 15mins away and more than once we would get a call from them while we were driving to our appointment and they would ask us if we could cancel our appointment and reschedule because they were either over booked or the doctor wasnt in the office and I would tell them no because we either took the day off work or took our kids out of school for the appointment and we were already half way there and we werent turning around. When we purchased glasses from their office we were told that the frames had a one year warranty and if we ever had any problems with the glasses to just contact them. Well, when we had to replace the frames the 2nd time in less than 4 months we were then told that they couldnt be replaced under warranty because it was only a ONE time warranty. That was never explained to us when we bought the glasses and I would have never bought the glasses if I would have known that. We will never do business with them again. We have left to go find us a doctor and staff who cares more about their patients!

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Tara Mays

I called prior to setting an appointment and asked the cost of an exam using a discount card. They told me it would be around $50. They took the discount card info and I set the appointment. When they called to confirm the appointment they didnt mention anything about not having the necessary information and confirmed the time and date. When I arrived for the appointment and showed them the eyemed discount card they said I didnt have the right card but she directed me to go back anyway and they would figure it out. Then following the services they charged me double the quoted costs. They couldve given me the correct approximate quote at first contact, couldve asked for additional information when calling the confirm the appointment, or couldve cleared up the cost when I arrived for my appoitnment. Instead they did everything they could to get me back there and then charged my twice the quoted costs. When I asked for a partial refund of $40 to be more closely in line to what they had told me the costs would be they denied me. Being honest with customers is an important part of being a good business.

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Randy Parnell

Wish I would have read the reviews before I ordered glasses. I unfortunately have experienced what a lot of these reviews are describing. I decided to go with The Spectacle because I expected a certain level of professionalism and customer service. I waited for my glasses 8 business days and hadnt heard from them so decided to call on the chance they may have come in. I was told they did come in the day before but the lenses were defective so they had to send them back and would be another 7-10 business days. When I asked to be compensated for this wait which was of no fault of mine, I was told I could get a $40 store credit. What is that store is going to cost $40???? I would be spending even more money with them, so asked what my options for canceling the order would be. I was told a 20% restocking fee but the numbers they gave me for refund was closer to 40%. In the end, I waited 17 business days for my glasses and I told them to keep their $40 store credit cause I will not be spending another dime at The Spectacle.

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BO

Bobbi Donaldson

I have had extremely poor customer service with the office on Gage. I was told my glasses would be ready in 7-10 business days and after 2 weeks I called them and they still didnt have them and blamed my eye insurance because my lenses had to be sent out (which they knew that at the beginning). Then I was told they would be ready next week, which will be 3 weeks. I asked for a discount or some compensation for the delay and they said no. Then when I decided I wanted to cancel the order and just pick up my prescription and go some place else, they told me I would have to pay 20% restocking fee. I asked for what because they were using my frames already. They said for the lenses. Their customer service really is lacking. When I spoke to the "office manager" who yelled at me that it wasnt their fault. HORRIBLE CUSTOMER SERVICE.

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A

A Private User

While my overall care has been quite good, I have a few problems with them. The last time I was in, the young lady who took me to a room had me read the eye chart with my near vision lenses on. I, of course, was unable to do so.Without my glasses, when the doctor came in, I was able to read 20/18. His explanation was that she was new. When I go in, I always pay for my service as I do not have vision insurance. Twice I've received a bill from them a month later. It's never been for the whole amount, but why do they not know how much the service is when they give me the initial charges? I have been to no other business that operates this way, and I feel it's an extremely bad business practice.

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RA

Rachel Wilson

I have ordered glasses from here for my kids. I had to wait so long for the glasses to come in that I went to purchase glasses from somewhere else so that my kids wouldnt be without glasses for school. I still went back again and had to leave because I had to wait so very long for someone to help me. Then I gave them the benefit of doubt and went to two other location and got the same treatment. The one by lake Shawnee just has a horrible attitude and dont make customers feel welcome. When you order your glasses at one location, you expect to pick them at that location. Well, I had to go to a different location to pick the glasses up. Even the associate said the communication is a huge issue in the company.

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