Elizabethtown Animal Hospital Inc

Reviews 4

TA

Tanisha Krause

Let me start off by saying that this used to be our family vet. My husband and I moved away 3 years ago and have been using a vet where we live. We have a 6 year old Newfoundland. We were visiting family in Elizabethtown and noticed that she was having muscle spasms in her back, left leg. We didnt waste any time after seeing this, and recorded a few videos to show the vet just in case it didn’t happen while we were there. We were waiting at the vets doors when they opened back up at 3. We encountered countless problems on this visit, and the first one happened shortly after entering the doors. They asked me to get her onto the scale to take her weight. I told them that she had been to her regular vet about a week before that, and Purdues vet center a month before. Both scales read about 128 lb. EAHs scale read 152 lb. It is not physically possible for her to gain 24 pounds in a week’s time! I continued to be scolded as we continued our visit at EAH, despite my explanation and offer to provide vet records. These scales desperately need to be re-calibrated. Our assigned vet was Dr. Mark Nall. This was the WORST experience that I have ever had with a vet. Before I let him feel her muscles, I showed him the videos that I had recorded. He watched them once, and said, “I have no clue what that is.” I completely understand that you can’t diagnose based on video, or even see everything that’s going on, but he put no effort into even watching them. So, he went to greet her. There was no proper greeting techniques taken; he swooped in and started rubbing her neck and all over her face. She was terrified! So we moved on from her traumatic greeting experience, and I had her lie down on the floor. I expected the normal “muscle check” routine, making sure she didn’t have any weak muscles. HA! He began grabbing her back leg and spreading it as far as he could get it, and then pushed more. He turned her hip to the side, and started popping it. When it popped, he simply stated, “Oh, her hip is cracking.” And then continued to do it 7 more times! He was putting all of his body weight into shoving her hips back and forth. Now, she is a very tolerant dog; she doesn’t cry for anything. If she’s in pain, you have to tell by a change in body language, not noise! I expressed this to Dr. Nall. Despite that, he continued with the hip cracking and pushing. He stood up, and announced, “Well, if she’s in pain, she isn’t complaining!” “You can pay at the desk.” He said nothing else, and opened the door. We went up to the receptionist desk, where we again got scolded for her “weighing” 152 pounds. I explained it yet again. She asked how much we were feeding her a day, to which I replied 3 cups of dry food; which is already 2.5 cups less than suggested. She said that that was WAY too much, and I should cut her back to 1.5-2 cups a day. That’s a feeding recommendation for a dog that weighs 45 pounds! I couldn’t help but sob, knowing that I subjected my dog to torturous treatment. Take everything with a grain of salt.

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Kaycee Stone

We recently moved to the area and got a new puppy that needed shots. Our old vet, a family friend that we have taken our dogs to for years, is over an hour away and it was just not convenient to take him there. My adult dog has some social anxiety and I figured if I liked this place, she could go here too. For our first time there, we had to come back the next day because it was too busy, but they got me right in the next day, which I appreciated. However, I wish I would have waited for a different veterinarian because the doctor we got was rough with my small puppy. The woman to check out at the back was also giving me unsolicited advice in a manner that I didnt appreciate. The price was affordable, but two days later, my puppy became so sick, vomiting and with bloody diarrhea that I rushed him back, getting the same doctor. At that time the doctor said, "Is he an expensive dog?" which I to this day dont know what he meant by that, but regardless feel it should not matter how much my dogs cost because I love them the same. We had the option to hospitalize or try to nurse him at home, and I chose the latter as this vet was rough with a puppy who was in pain and scared. Again, on check out, the woman was rude, though I was on the verge of tears chastising me and lecturing me about getting my dog vaccinated (to which I told her we had done two days prior which shut her up). She was not compassionate at all. Luckily, my pup survived, but we have not been back and have been making treks to Sellersburg to see our old vet, which is well worth the extra cost and time because we are treated like family and my questions are not fielded like I am an idiot. I would maybe take my dogs here in an emergency, but Im not sure. This place is affordable, and Ive heard that I just got the bad veterinarian that no one likes from others in town, but Im not willing to risk that again.

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Anna S.

We successfully used this clinic for years, as a teen I shadowed Dr. Bailey on numerous occasions, our horses, dogs, rabbits, and every strange critter in between came here. They lost our business last night. A veterinarian or healthcare provider of any sort must be, above all, compassionate and understanding. This clinic has lost sight of that and it caused extreme distress to my family. My mothers dog was a large breed elderly dog with no major health problems, so when she began panting heavily around 7:00 p.m. my mother quickly called the on call vet, who assured her without a shadow of a doubt that it was nothing more than aches and pains from arthritis, a condition that the dogs usual vet had never diagnosed. Relieved, my mother went to bed. Her companion of ten years died in the night, and my mother awoke devastated and without support due to the vets recommendation and lazy, uncaring, assessment of the dogs condition. However, this is not the point where the clinic will be in my eyes forever unwelcome, it occurs after my mother drives to the police station at 4:00 a.m., finds an incredibly kind police officer who lifted the dogs body into her car so that she could take it to the clinic to have it cremated. When she arrived, the body of our family member in the back of her car, and the same, uncaring veterinarian was on his telephone, having what appeared to be a personal conversation. He did not put his phone down until he had reached her car and walked around it. All the while she was in her car, waiting on the man, having a Skype call with her husband over 5,000 miles away trying to explain what had happened. This lack of empathy is unforgivable and this clinic is lost a customer of over 14 years. Our dog, Aspen, was family and yesterday, Elizabethtown Animal Hospital made it clear that we were not apart of its family of clients.

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D Lachman

Id give them zero stars if I could - absolutely the WORST experience at a vet Ive ever had. In summary, mistreatment of my dog, incorrect diagnosis, inadequate medicine, and poor treatment plan. I typically go to another vet, but she was in surgery all day, so I went to EAH. I saw Dr. Nall, who was inconsiderate and rude - he did not introduce himself, barged in the room and grabbed my dog by the tail for a temperature and fecal sample, and dragged his rear around to do it. My dog is over 100lbs and a working dog (think search and rescue)... he would easily have turned around and stood still for an exam. Dr. Nall proceeded to grab the leash from my hand demanding x-rays. I had to yell at Dr. Nall for him to even stop and talk to me. Dr. Nall had to do x-rays twice because he under-exposed the first set. He told me the films were completely normal. He gave me some oral medication and told me that would fix the dogs vomiting. He didnt have a good answer when I asked him how the dog was supposed to keep pills down when he kept vomiting... Dr. Nall said well I guess I better give him a shot. You think?!? The symptoms continued, and I finally was able to see my vet. She looked at the x-rays and found a kidney sized object in his gut. Dr. Nall missed a kidney sized object on x-ray. Its bigger than my fist on x-ray. Dont take your dog here if theres something serious. Its not worth the trauma to the dog or the owner.

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