Exceptional Dentistry

Reviews 5

RO

Robert

Dr. Shoemaker is an entirely competent and skilled dentist and if I were rating her it would be a 5+. I had a professional experience with her. However, the dental hygienist was a different story. I would tell you her name, but she did not introduce herself. She did say she was new to the practice told me she has been with them 3-4 months. My appointment was at 4 PM, and I felt it was the end of the day and at first wondered how much this was coming into play. She managed to both offended and insulted me in less than 30 minutes. She started with X-rays and stumbled to get them taken she had problems and had to ask for help operating the X-ray equipment. While leaving me seating with a lead apron on top of me, with the thyroid collar hyperextending my neck. She then attempted to take photographs with a camera which the batteries were dead and she had to seek additional assistance in finding a replacement camera since she could not locate replacement batteries. She examined the X-rays and went on to tell me I had a cavity under a crown on my tooth. She went on with an oral exam and was the roughest I had every experienced. I stopped her at one point and told her I thought she was rough. She said tooth 30 was the worst she had ever seen. She went on to discuss bugs and bacteria and dental care and compared this to what she told me she could see on the X-rays. At this point, she asks what kind of a person I was, what was I looking for in a dental program. She asks if I was looking for someone to be proactive or just looking for someone to treat the pain. I told her several times that I do not have any pain at all nor have I had any pain and did not need treatment for pain. At this point, I had been made to feel that I was the worst patient she had ever seen. I determined that she had made some preconceived opinion of me and from this point on it was evident she felt I was wasting her time being there. Now I am an educated man who knows how to brush my teeth and floss which I do twice a day. I see the dentist every six months however due to finishing my last corporate job in Cincinnati and starting my next project in Louisville I am about three month behind on my appointment. The hygienist said there was no need to clean my teeth as it was just putting a band-aid on it. So no cleaning was performed. When Dr. Shoemaker came in and examined my teeth, she did note that tooth 30 is cracked, but she said there was no cavity under the crown and explained to the hygienist that it was not a cavity that she saw on the X-ray. She went on to recommend that I see a periodontist for some gum disease. Dr. Shoemaker went on to tell me that they would send my X-rays over to the periodontist and their office would be in contact. As the hygienist walked me out she asks the intake specialist " does he even have insurance?" to which she responded yes he does. I am a person who has a history of smoking but, quit over 20 years ago. I also grind my teeth at night and have a considerable amount of job stress. I do take medication for high blood pressure, and I have a genetic component. I understand all these factors can contribute to periodontal disease. What I am unable to wrap my head around is that I should be treated as a second class citizen for having periodontal disease by an incompetent hygienist.

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MA

Madeline McCall

I was recommended by a friend to see Dr. Carroll and his team. I can honestly say that it was the best decision I made in regards to my smile, and looking back, I would not have wanted to put my teeth in anyone elses hands. I have been insecure about my teeth since as long as I can remember. Although they were straight, they were much too small and did not fill my mouth completely. Because of this, I decided a few months back that I wanted to get veneers. Dr. Carroll and his staff were more hospitable than I could have even imagined. Whenever I felt nervous during the process, they were able to make me feel comfortable and secure. Dr. Carroll has the best bedside manners and helped me to design a gorgeous smile! Now, I have the most beautiful teeth. I am not exaggerating when I say that I cannot stop smiling. My life has been changed because of this new confidence that I now have. I HIGHLY recommend that you seek out Dr. Carroll and his team if you are considering a dental procedure. They are simply the greatest. I am SO satisfied with these results that are both alluring and natural!!

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Krystal Flaherty

I went to Dr. Carroll to get veneers and had a great experience. I have been wanting veneers for over 10 years, but was worried about the process and whether or not they would turn out the way I had envisioned. Previously I had gotten braces and tried bleaching them numerous times, but I still wasnt happy with the way my teeth looked. So I decided to finally take the plunge and get veneers. I researched many offices around town, and was the most impressed with Dr. Carrolls before/after photos because they looked the most natural in my opinion. The whole process took only 3 appointments and I couldnt be happier with the way they turned out. There was no pain involved and all of the staff were so friendly, they made the process much more comfortable. If youre considering veneers, I would definitely recommend Dr. Carroll. He takes all of your concerns and customizes your smile to fit that. Its not a one-size-fits-all approach. I got exactly what I wanted and I am very pleased with everything!

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Teresa Steedly

I just want to say "thank you guys so much!" Ive waited many years , and for my 50th birthday, my husband and I decided that I would finally get the smile Ive always wanted! After waiting so long, it was imperative that we find the best folks to work with. Dr Carroll and his wonderful staff- super-Rhonda, Terrie, Blair, Kelly,and Brittany were very highly recommended to us and they did not disappoint! Dr. Carroll was able to adjust my restoration to my budget and my preferences ( no metal braces!). They always made sure that I was comfortable with my treatment plan and comfortable during my office visists. These folks genuinely care about their patients and the outcome of their work. They are professional,caring and extremely knowledgable! So much so, I wish they would cross-train into other medical needs I might have !!!!

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VI

Victoria Popp

I chose Exceptional Dentistry based on the positive reviews I had read online, but ended up having a very negative customer experience. On my very first visit, I was shocked to be told by the staff that I needed 10 fillings after having my last cleaning about 18 months ago. This seemed very off considering I have only needed a handful of fillings in the past 24 years. A second opinion from my prior (very well respected) dentist confirmed my suspicion, and I am scheduling a follow up with him to get 1 filling later this month up in Cincinnati. The staff at Exceptional Dentistry were very kind and accommodating. However I felt that they recommended an overly aggressive and expensive course of treatment without taking the time to get to know me as a patient or watching the progression of the identified "potential" cavities.

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