Lake Forest Animal Hospital

Reviews 6

A

A Private User

If I could give this joke of a vet negative stars, I would. Please, if you care at all about your pet - DO NOT TAKE THEM HERE!! I wish I knew what I know now, because I absolutely would not have gone. Its hard to know where to start in this story. Because I know many people will not read this whole thing let me fast forward to the end - Dr. Labertos short sightedness cause my 7 year old cat a great deal of unnecessary PAIN and she ended up DYING four days after seeing him; maybe not because of something he did but, in my opinion, all the signs were screaming at him and he didnt see any of them. Let me also say that his partner, Dr. Kruger, is a very good vet in my opinion. However, because Dr. Laberto owns the shop - I dont think she can make decisions the way she would want to. So, I wouldnt risk going to this place even if you paid me. My cat broke two toes from trying to crawl away from the vacuum when my roommate was vacuuming while I was at work. Now because she had a cast I had to keep her in a confined space. If youve ever tried to do this with a cat it is NOT easy. Because she absolutely hated being in there and I hadnt gotten sleep for a solid week and a half I began letting her sleep with me. I never thought she would jump 7ft to the top of the closet, with a cast on. She did and it seems that this fall ended up causing her death. Bianca (my cat) did NOT like the vet. So, she had to be sedated each time. Here is the laundry list of things that went wrong. The list gets worse as you read on. (1) HE HELD HER UP OFF THE TABLE BY the nape of her neck and said, "see it doesnt hurt her." Im sorry, YES IT DOES. Do what you have to do to treat the animal, do not show off. Just because a sedated cat does not whimper from being held in mid air by a handful of skin does NOT mean she is not in pain. (2) He told me not to talk to her while sedated. That actually, if i was quite it would relax her more. really???? (3) he was way too rough. After she took her fall, Dr. Laberto (unfortunately) was working and because I was worried, I didnt wait for his partner (the vet I normally saw). It seemed like she had fractured her back leg. She was sedated and they took an X-ray. From the X-ray it seemed barely fractured. After he "got a good x-ray" he insisted on manipulating her leg FIVE times. Each time she moaned through the sedation. Both myself AND his vet assistant commented on him manipulating her too much, this did nothing to stop him. In hindsight I wish I would have physically removed him from the room. (4) after I took her home from this traumatic experience she was worse. I got worried and called my vet from home (I am only in the DC area for 4 months). My vet from home suggested I get a specialist to look at the x-ray because there may be nerve damage if she was in this much pain. I asked him to do this - HE NEVER DID even though I asked him 2x!!!! (5) they gave me an incorrect dosage of pain meds. By this I mean too large of a dosage. I had to fight tooth and nail for them to get them to realize this. (6) I explained to him each of the signs she was exhibiting (instability, vocalizing her pain alot, and HE SAW FOR HIMSELF a broken blood vessel in her eye from her fall). That wasnt enough for him to pinpoint the problem. He asked me finally, 3 days later after I continued to express my concerns, to send him a video. He only watched the video after I called him several times. Finally, after calling him repeatedly, he told me he was worried she had neurological issues. Translation - issues having to do with the nervous system including the brain, spinal cord, NERVES, and muscles. EXACTLY WHAT MY VET FROM HOME DIAGNOSED OVER THE PHONE AND WHAT I TOLD HIM I WAS CONCERNED ABOUT. She had died by the time I got home from work that day, about 4 hours after speaking with Dr. Laberto.

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DA

David Poole

If I still lived locally I would still use Lakeforest. For years they saw my (now departed) dog Bigwig who was a real handful...and by that I mean he would have really liked to have eaten you. They have also seen my 2 cats, one for basic stuff and one for basic stuff AND a life saving operation. Dr Liberto AND Dr Kruger have been extra accommodating and professional at every turn. Now my older cat has been diagnosed diabetic and I wont have his insulin until tomorrow or the next day, I wont be able to be back in Baltimore after work before my current vet closes...but Lakeforest stepped up, contacted my vet and will be giving me a couple days worth of the medicine so his treatment will be uninterrupted. All class. All top notch service. Best vets ever. I love these people.

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WE

Wendy Stetter

Dr Liberto and staff are amazing!!!!! Our beloved dog Steeler has been a patient for 8+ years and the care and attention to detail is unsurpassed. She is now almost 12 years old and has been mostly healthy all these years. The care she has received has played a big part, even though she NEVER enjoys going there and is a difficult patient, ha ha! Just over a week ago she developed a mass that was growing rapidly and required surgery to remove it. Dr Liberto did a fantastic job and despite our fear and anxiety, two days later she is 99.5 percent recovered. We are amazed and just want to thank everyone involved. If I could rate them a 10, I would!!!!!!

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JE

jennifer landeo

Dr. Liberto is incredible. His knowledge and experience are unmatched in our area. All of the staff members and techs are friendly and truly seem to love being there. At other offices I have always been overcharged for unnecessary procedures or for inexperienced vets to find a problem through "trial and error." Dr. Libertos knowledge and experience helps me avoid unnecessary costly procedures. In switching to his office I have found the best care possible for my pets at a more reasonable price. I have already recommended this office to friends and family members and would highly recommend it to anyone.

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A

A Private User

Both my mom and I just recently used this practice and were very happy. Mom has three dogs; I have two cats. What most impressed me is before making the initial appointment, not only did I get to speak with the vet tech with questions about the practice, but the dr himself called me after hours to discuss my concerns with my new stray before I was even a client. While there, they were extrememly friendly and professional. I called again after my appointment with questions about a fee, and although I hadnt requested one, I got another call back!

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A

A Private User

Our dog; being a lab/GSP mix, eats everything. Plays really hard and basically is always getting into trouble. Our vet is super accommodating to the numerous emergency visits and even an ACL repair surgery. They have always been fair in their pricing and have provided exceptional customer service. Thank you for everything you do LFAH! I also want to say that Dr.Kruger is wonderful veterinarian doctor and we would recommend her to anyone.

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