Western Wayne Physicians Allen Park

Reviews 3

TH

The Gootees

Awful! I went there with high expectations (due to the reviews), only to be very disappointed! My visit was due to right side chest pain, the P.C. doctor (Dr. Kramar) was unavailable so I seen a P.A. (Todd Redge). To start off I wasnt informed they relocated so I went to the wrong place. During my hunt of looking for their suite I finally decided to call the office and they then informed me, they moved to another location. Luckily it was right down the road and they were apologetic, so I shrugged it off. When I did arrive I was not greeted by the front desk personnel, I could tell she was frustrated so I just introduced myself (it was later in the afternoon 5pm and I just figured it had been a long day), again I shrugged it off. I began filling out my new patient paperwork, I observed a very nice looking and clean waiting room. However, the front office personnel was talking to another staff member about another staff member...clearly I could hear the entire conversation but they continued. I finished my paperwork and sat it on the counter as she continued to talk to the other lady (staff). About 5 mins. later she turned around because she received a phone page, she then looked up and frustrated, yelled over to me "do you have that paperwork done yet"? I replied "yes, its on the counter right in front of you" and literally I wanted to walk-out right then but I was done there and it could only get better...right? Well the MA (Heather) came and got me, she was very pleasant, thorough, and caring. She asked some questions, took my temp, blood pressure, and did an EKG test. I felt very comfortable with her, definitely renewed my faith in the office! So as I sat in the exam room waiting for P.A. Todd it seemed clean and spacious. When P.A. Todd entered the room, I knew immediately it was going to be a not so great experience! He was half awake or half asleep, his eyes were barely open but I thought again "probably a long day, give him a chance". He did not shake my hand nor introduce himself, he came in, sat in the chair, started looking at his laptop and then said "Im Todd"....um okay awkward and rude! He stared at that laptop for what seemed like forever and then started asking me questions, never making eye contact! I couldnt get a direct answer about my EKG, instead I finally got him to listen to my heart and lungs (thankfully according to him, sounded fine) but my EKG he continued to say "it doesnt look to bad"...hmm what does that mean exactly?! After realizing I was not going to get a direct answer I gave up, as he continued back to typing in his laptop, he then asked me "does your heart hurt"? I was very annoyed then and replied "well I dont think so but how do I know, I am having chest pain, thats what I am here for". I dont think he liked my answer because he then responded with "I have to input this into the computer". He decided to treat me for a intestinal problem to rule that out first because my chest pain could be numerous issues and I have to go back for blood work, then follow up with my P.C. Dr. Kramar. So basically, I have no idea if I am being treated properly! I left and was extremely upset, crying all the way home. This morning I decided I would give the office one more try, who knows maybe it was just a bad day for the office! What can I say, I am a very forgiving optimistic person! I decided to keep my appointment with Dr. Kramar for the follow-up in 4wks. and go in for blood work this morning. As Im sitting at work, my phone rings and its the Doctors office. They left me a message to inform me that Dr. Kramar is not taking new patients but I could see Dr. Nester, and they were sorry. I have not called the office yet and decided to write this review! I will not be going back to this office EVER!!! I may have went there on a bad day but regardless, this is a doctors office! A environment that is suppose to be of courtesy and compassion..basically good moral and business ethics! Which in my experience it clearly was NOT!

DE

Deku Maru

I have always had a hard time trying to find a doctor that will take my problems seriously. I have struggled with depression and anxiety for years. Then I met Deirdre Ryan, a total sweetheart at first. Finally, I thought I found the one who will truly help me. I told her my past history with certain issues. I was being truthful about everything including marijuana use. But now I wish I hadnt. I am a medical marijuana user, and ever since I told her, she treats me like I am a complete hard drug addict. I have NEVER done hard drugs. This is why people lie to their doctors, because they get treated like this. I stopped going for a few months because of this. Because she would not take my mental issues seriously. I tried to give her another chance a few months later. She acted very understanding and kind. I got my refills I needed. However, one of my medicines I had stopped taking for months. It was 300mg Wellbutrin XL. I asked her if she could downgrade it to 150mg because I am having bad side effects that did not begin until right after I started the 300mg. My body was not used to the 300mg after months of not taking it. My first doctor (who is out-of-state) who I first got the Wellbutrin XL from, he started me on 150mg and said we would slowly upgrade to the 300mg over a span of a few weeks so I dont get severe side-effects. They are happening to me now because of Deirdre Ryan not taking me seriously enough. Gave her a call. All she told me on the phone was "Nope. Not going to happen. Take her to the ER." For what? To pump me full controlled substances? I dont want that. Then she said for me to go to a psychiratrist, which I cant afford and I told her that. I tried so hard to reason with her, essentially begging. She treated me like I was trying to get an increase in controlled substances - like a drug user. I was asking for a DOWNGRADE, not an upgrade. And Wellbutrin XL is not a controlled substance medicine. I am suffering currently because of this and am now looking for a new doctor. Deirdre Ryan does not take mental illness seriously. She will pretend she understands, but once you are out of the doctors office, she is a different person, very insensitive, and will treat you like a criminal.

CA

Caitlin Courtney

I have been a patient at Western Wayne Physicians for about 18 years and every time I go/call there I am disgusted with the lack of professionalism by the front desk staff. If you call your lucky if they answer and when they do they are very short with you and rude. I have been in the waiting room and the phone is ringing and they will completely ignore it and continue to talk among-st themselves and its often about another staff member. The only reason I have remained a patient there for so long is because I love my Dr.; but now I cant even get an appointment with her because she is booked out for months. My experience this morning was the last straw. About three weeks ago I was having sever pain and it turned out I had to get my gallbladder removed. So now three weeks later I am having the same pain again, I called the office and told them what was going on. Currently I am out of town until Monday and I asked if I could speak to a doctor about what I was experiencing so that they could advise me as to what to do to be as comfortable as possible until I could come to the office next week. The receptionist was so rude and acted as though I was inconveniencing her by calling. She just kept repeating her self and cutting me off while I was talking. Her response was to say "You have to Come in to be Evaluated" (she must have said this four times in the three minute conversation we had). I simply replied with " I understand; however, I am out of town and I intend on making an appointment when I return; however, I would like to know what I can do in the meantime to alleviate the pain. Once again she said " You have to Come in"....... Really! Needless to say I got nowhere with that conversation and I am researching a new PCP as I write this. Its sad that this type of behavior is tolerated not only at a Doctors office but in any professional environment. As a doctor I would not want this to be my patients experience when they come to my office. After 18 years my Family and I will not be back.