Easthaven Animal Hospital

Reviews 5

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Monica King ACSW

Doctors are good, but support staff are who you deal with most of the time. Compassionate care? well sadly you deal with the support staff 90% of the time.. I have been a regular there for 10+ years with a dog and cat, yet I call in to try to figure out why my cats nails werent trimmed when I was last there as it is a tussle to get her in, (she hates travel and has a cat nervous breakdown each time.) and Im wondering, as it wasnt done again, if perhaps I asked for something inappropriate, and need to go to a groomer? Sure dont think my doctor would intentionally misrepresent that a service was done. So I explain this and Im told when I call in that a) this didnt really happen ~ she did get her nails trimmed and Im mistaken (look Im pretty clear about this and have been bringing her there for a long time ~ then its b) her nails just need it AGAIN and Im mistaken. long story short more of same.... I ask to speak to the manager, and tell her Id like to be heard rather than have everything I say contradicted & be told I dont know what I"m talking about ~ well then Im told a) the girl I was talking to "didnt mean it that way".... I ask if its okay to ask them to trim her nails or if I should be going to a groomer ~ maybe Im asking for something I shouldnt there? Shes: no thats fine and she did get her nails trimmed when she was here as b) it says so in the file and I paid for it so it happened. Me: well for heavens sake, I ask, do you think Id be making this up or fabricating? I explain Ive been coming there for forever, my office is right across the street from you ~ she then asks me if I want my money back ~ No Im calling to figure out what happened and why, so that I can avoid this in the future as its an ordeal to just "bring the cat back in" for the service and I want to figure out how things work, & why this happened ~~Oh finally at some point she said that the only way that her nails might not have been trimmed is if the doctor took her back and then thought the tech had done the job, and brought her back before the tech had done her nails...so now were getting somewhere, this is what must have happened ~~ but by this time shes yelling that Im impossible to please and what do I want anyhow? .I offered you your money back, and you dont want that - what DO you want? So at this point what do you say? Ive been coming here for 10 years + Id simply like you to listen to what Im saying and help me figure out how I can avoid this happening again..... guess thats not English. These folks are working, it is their job and they are being paid to talk with you, the customer on the other hand, is taking their considerable time to try to sort things thru and find out what the situation is on their FREE time ~ too bad that listening is not an employee expectation. You hate to change vets, but enough is enough as this kind of thing has happened numerous times over the years. They just never make mistakes, and have no sense of customer service. They are rude & too busy to listen. Of course the veterinarians would never deal with you this way, but thats not who you are talking to 90% of the time - its the professionals on the desk. They are quite willing to risk a pets relationship with their place and vet all so that they can be right...So will go elsewhere, but its too bad. And I dont get it there are so many staff they are literally falling all over each other ~ it cant be that they are stressed from overwork. And... so there you go. Came here and see that the manager has responded and made a bunch of junk up about the conversation. Never was my voice raised in our conversation, nor did I hang up on anyone. The only person who yelled was Ms Brown. Additionally, as shes the clinic manager shes violating policy by upping the rating of her clinic with her own 5 star rating -- this comes under conflict of interest. Such professionalism.

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Hondo Loca

If your OK with spending lots money on incorrect diagnosis and then have your pet suffer Great pain for a week while you give medication for that incorrect diagnosis, THIS IS THE PLACE!!! Use to be a GREAT veterinary clinic when Dr. Kleinschmidt owned it. AVOID Dr. Chase AT ALL COST IF YOU LOVE YOUR PET!!! Gave my Baby antibiotics, so I wait for 5 days for medication to help. By 6th day, pain in rear quarters is just as bad as when brought in and still could barely walk without crying in pain. Call a friend who recommends another more experienced vet, she was just that. 1st course of action, takes an x-ray, within 5 minutes she walks in with diagnosis of degenerative spinal condition that cant be helped. Recommends putting her down or lifetime pain medication. I chose to give my best friend and baby rest. Especially since she endured 1 week of pain caused by incompetent vet. Still crying as I write this.

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April Gallon

They took me in with no appt. ( on a day when there was no availability). My dog woke up in the middle of the night throwing up and hacking like his airways were blocked or he was choking. He was barely moving. I was scared out of my mind and by the time I got there I was completely frazzled. They took us right in took X-rays and gave him the treatment he needed (anti-vomiting and diarrhea, something to keep him from moving around too much while he was receiving and a couple shots of antibiotics as well) . They were very understanding of my limited budget and tried hard to save me money where ever possible. The whole trip cost about 264 but for the condition he was in that was very appropriate to me. I highly recommend this Vet I know I will be coming back soon (while I was there I found out that they are the only people who can clip his nails. He has extreme anxiety about it). Great place for pets!

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Kimberly Blazek

I can no longer recommend Easthaven Animal Hospital. We had been bringing our cat and dog here to Dr. Mongiovi for a couple years and were beyond happy that we found her and the clinic. Unfortunately, it seems new ownership has changed the clinic. We havent had any bad experiences, but its not as kind of an environment as it once was. All of the doctors we knew and many ladies on the front end have disappeared for one reason or another. We have seen two of the new vets and neither of them seemed very interested in getting to know our animals, which is important to us. Also, the pricing has increased quite a bit. All in all, what used to be a very good experience and has turned neutral for us and more stressful for our dog. We will be looking for a new vet.

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Jennifer

I agree with Jonathon below; since the new ownership there have been quite a few changes - not for the good. Huge price increases, elimination of some of the friendly staff members- only to be replaced by several younger ladies who dont have a clue about customer service, or even how to conduct themselves professionally in front of clients. Having said that, there are a few ladies working up front that were still a pleasure to deal with.. I tried to roll with the changes, but the issues and quality became more than I could overlook. Its a shame, as Easthaven was pretty fantastic when under prior ownership..the focus seems to have shifted from the animals and clients to a money grab. From a Longtime client that went bye bye.

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