Heartland Health Care Center-Plymouth

Reviews 3

LA

Laura Dyas

Heartland Plymouth has been home for our mom for several months and was home for our dad until his recent passing. I use the word home because the staff at Heartland Plymouth literally encompasses your loved one into their hearts and assures that their care is priority one. My first interaction with this facility was one of crisis, needing to locate quality care that could house both of our parents. Our parents had been married for 64 years and we could not fathom splitting them up in separate rooms. After contacting five other facilities and learning that some had no beds, others wanted to separate our parents and others had conditions that were unacceptable to us, we found Heartland Plymouth. Tara, the Admission Director and Coordinator, who from the moment I spoke to her handled every detail of the admission process with professionalism and compassion. She left me feeling as if there was nothing to be concerned about. She went over and beyond the call of duty to make sure our parents were placed in a room together, were acclimated and oriented. Even today, Tara continues to make periodic visits to our mom’s room just to make sure she is having a good day and doing well. You see Tara in the hallways greeting each individual and engaging them in conversation. The front reception desk staff, Colleen and Latrescia, both welcome family and friends with warm smiles and always are there to assist in any way they can. On Thanksgiving, Latrescia, unprompted, walked out into the cold without a coat just to help me put my mom’s wheelchair into my car, she assisted with getting my mom into the car and hugged my mom with well wishes for a special day of family time. Every time you leave the building the staff check in with you asking about your love one and how your visit was. There have days when the visit was a difficult one and staff take the time to provide a hug, a smile and words of comfort. These gestures bring comfort on the ride home. This is the type of staff that is employed at Heartland Plymouth, the kind that take a genuine interest in our loved ones. Nurses like Michael who are there when loved ones can’t be to help our loved ones take their medication, shower them, dress them and put a smile on their face. The activities at Heartland Plymouth are varied and staff encourage participation. Food is wonderful and can be eaten in the dining room or in your loved one’s room. John, the administrator of Heartland Plymouth is often seen in the hallways, not behind his desk, actively interacting with those who are in wheelchairs and others who are walking in the hallways. He knows many by name and his sincere smile is evident that he takes his job seriously. He does not merely pass individuals by, he bends down to talk with them, laugh with them and give them quality time. While there is no replacement for our homes for our loved ones, we all know that there are times when our loved ones need the type of care we simply cannot provide. For those times in our lives when we are unable to give our loved ones what they need most, we want the best. For our family we have found it at Heartland Plymouth. It is a difficult choice to make but a necessary and loving one. Tara is there to help you make the choice as she was for our family. She made the process such a positive one and we are grateful to her and everyone at Heartland Plymouth for caring for our dad until his passing and for continuing to care for our mom.

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A Private User

It has been a pleasure to have my father at Heartland Plymouth Court! From the first day he was admitted, I knew this would be the right place for him. My father is not the easiest person to work with and I think they saw that from the first day. They let my dad have his freedom and be the person that he was. They worked with him very well. Each day I walked in, I would always be greeted by Donna the receptionist, who would always be smiling and not only tended to my fathers needs, but my needs also. She is the first person you see when you walk in and what an impression she makes! My father just loves her! Then as you walk in, you are greeted by Melissa who is in charge of admitting patients. Not only is she always smiling, but she is simply a pleasure to talk to about any information you need. As you are heading to your loved ones room, you pass the nurses station, where they are always ready to talk to you about any questions you may have or if you just need to talk to them about anything. Each nurse that works there is simply wonderful and they take such good care of their patients. The nurses aides are the best as well. Not only do they take care of their patients needs like bathing, feeding, and everything else they need done, but they are always hugging and joking with their patients. My father has is favorites for therapy and they have done wonders with him! He is stronger than ever now. He looks forward to seeing them and is always waiting in the hallway for them to pick him up. Sandip has worked very hard with my father. When he first came to Plymouth Court, Sandip was the one appointed to work with my father. After that first therapy session, my father insisted he only work with Sandip. Rebecca in OT- I cannot say enought about her. She is consistently working hard with my father and always giving him a hug and making him feel special. I cannot forget about the cooks and their staff. They actually made a visit to my father because they were told they had a stamp of approval from him for such good food. Eventhough my father did not get too invovled with the activities, they always encouraged him. I would sit in some of the activities and they did such a great job. Val, the social worker, is a great support. From the many talks Ive had with her about my father and his care meeting to talking about his progress and the next step for him. She made sure my father understood everything and made him such a part of the meeting. I cannot say enough about the center and its cleanliness. As we reach the end of my fathers therapy and his stay at Heartland Plymouth Court, he does not say much about going home anymore. I think he realizes that he will truely miss each and every one of the staff members for the impact they made. Not only to his recovery, but the friendships he created. Thank you for giving such service from the heart! - Carmen Naser

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Tony Jones

My Name is Mr. Jones... My wife Wanda has been at Heartland of Plymouth for a month now. Since being here Ive watched my wife get a little better each day. This location has been a blessing to my wife and I. After being bed ridden for 7 months she can no longer bare weight on her legs. So being at a facility that offers adequate therapy was a must. This is the Sixth facility weve been to in our 7 month ordeal. Some facilities were up to par but didnt provide the therapy she needed, while there were some facilities that the therapy was adequate but the Nursing care was less than standard... And some were just plain natural disasters. Thankfully we found Heartland of Plymouth. Right from the moment I called I spoke with Tara who informed me that they did have bed space available and would be able to handle her needs. After dealing with the other nursing homes I was skeptical upon my arrival. Ive always been a pessimist but after visiting my wife everyday for a month now Ive yet to find the neglect, the disrespect, the ineptitude the laziness etc. that Ive found at some of the other facilities. Now dont get me wrong all nursing homes have there issues but what Ive found here is that when there is an issue they fix it. Your complaints or concerns do not go unnoticed. They care. Finally a facility that gets it. "The Patients are why were here" one of the nurses told me. She said.. " If we see someone on our staff that doesnt want to care for these patients we address that right away" Im impressed and Im hard to impress. Ive found everyone there to be respectful, and professional and there Nurses and CENAs have good bedside manner. The ultimate way to determine how you feel about a facility is to ask yourself... If I were sick or needed therapy to get better would I want to be here. The answer is yes. I told my wife if I get sick and you need to place me in a facility. Please choose this one. Ive seen the others first hand and I trust that Id be ok here. Thats the best thing I could say. We all have a sick day coming, and when it comes all you want is to be treated with compassion. My wife is my best friend and Id never leave her in a place where there was no compassion. When I leave after my visits I feel totally comfortable and confident in her care. My wife does have one complaint however. She says the cable channels are limited. She loves the cooking channel and food network. I wish they had those channels as it would promote her appetite. Her other small complaint is the food so I often bring her food. My wife is a finicky eater... Ive tasted the food and its fine. Shes been watching too much Bobby Flay. I hope this review has been helpful to someone. If you have to make that choice for your loved one look here first. I wish we did.