Visionworks

Reviews 8

ME

Melanie Burma

This store is very unprofessional and screwed up order. For the first appointment, we show up and there is only one person in store, the Dr and the other gal were late. The late gal told us she was 2 1/2 hours late due to partying the night before... the Dr finally showed up and did exam. When we went to order glasses, the Dr had not brought out the prescription before grabbing the next person, our gal went back and asked the Dr for it and he told her to get lost and he would bring it out after..... which meant the girl had to make up a prescription so we could order glasses., Guess what, lo and behold the glasses show up wrong the next week, brought them back and they assured us they would be back before vacation, which is why we made apt well in advance. They told us they would overnight them and put a rush on them and hyave them overnighted back. Needless to say they were not ready before we left on vacation, we were told they were sent back wrong again. So we go on vacation and get numerous calls from them after telling them we would be gone for a week and not to call anymore, we would pick them up when we get back, they continued to call anyway, they also then told us that they were not wrong but sent to the wrong store and that is why they were late. Now, who is lying and why?????? They gave us a box of cleansing cloths and some spray for our trouble. They are not professional and will lie to you if things go wrong. DO NOT RECOMMEND TO ANYONE, USE ANOTHER EYE PLACE!!!!!!! The employee turnover they have is a big red flag!!!! The gal that had helped us all along, saw me walk in to pick them up yesterday and immediately whispered something to new employee and rant to the back leaving the new employee to help me. Just so unprofessional in my opinion...........I did not cause any scene in the store so not sure why she would avoid me other than she lied.....

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Alyssa Little

Will never, ever be back. Had an eye exam for glasses. Got my new prescription and everything was warped and my depth perception was wonky. They said to keep the prescription and call if it was the same the next day. It was! Went back for another exam, same dr. And got a new prescription.... low and behold same thing happened! Went back a third time to the other Dr and the SAME THING HAPPENED AGAIN. Finally went somewhere else and they found the problem wasnt the prescription, it was the fact I have kerataconus and it was completely missed. Complete waste of time.

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Ashley Garlock

I have been trying to order glasses for over two weeks. I have told the girls who work there that I am not the policy holder, my dad is. Every time I call they say they need the same information. I gave them my dads information three times now, they always end the call saying, "ok, COOL we will give you a call back." I havent received any return calls. This is so frustrating. I would not recommend Vision Works in Maple Grove to anyone. Save your money and go to a different business who actually cares about their clients.

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Lisa Mitchell

Awful experience, booked eye exam only for myself & my daughter we both have BC/BS and VSP. Have been going to a different VW for 5+ yrs always same insurance, and this one was so rude their behavior was disgusting! Because they couldnt get frame sales they kept trying to tell me Id have to use my VSP benefits if I wanted an eye exam and so I just told them I would go somewhere else & they started bad mouthing me in front of my child. WOW, so sad that I told them their behavior was shameful and left!

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David Barton

LOVE the staff and selection of frames is ok. Getting Oakley would be nice. But more importantly please spend a little money and get your stores email capability!! I just called to see if my sons prescription slips could be emailed over. The choices were mail, fax or I could drive there to pickup. What telegraph wasnt still available?! Everytime we are in for glasses, the computers take 3 to 4 times as long as anything else. Again great staff, but step out of the dark ages.

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Catherine Schallberg

I had a very bad experience yesterday with one of the staff. I ordered glasses, which arrived five days late, and the employee was completely disinterested in assisting me. After six attempts to fit my glasses I asked her to stop and have to make a second trip today. She was incapable of even the most basic customer service. I will not order from there again.

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Heath Johnson

Went there for eye exams for myself and my two kids. The staff was great, very friendly and helpful, and they made us feel welcome to be there. Dr Peterson was wonderful. He was patient and took the time to answer all our questions. Overall a great experience.

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Chris Murphy

Checking out at the end took longer than the actual exam with doctor. They forgot to give me my paper prescription card, and wouldnt give it over the phone after I realized they forgot, so need to make another trip. Really bad!

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