East Valley Animal Clinic
| Category: | Animal Hospital |
| Address: | 5049 Upper 141st St W, St Paul, MN 55124, USA |
| Phone: | +1 952-423-6800 |
| Site: | eastvalleyanimalclinic.com |
| Rating: | 4.3 |
| Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 8AM–12PM Closed |
Location
Photos 1
Reviews 5
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Brianna Rangitsch
DO NOT TAKE YOUR PRECIOUS ANIMALS HERE. After moving to MN from Colorado and knowing our dog needed a very expensive knee replacement surgery, we did a lot of research on a vet clinic to take her to. East Valley appeared to be great. We made an appointment with Dr Razinger, because again she was experienced and qualified and thought highly of her for being the owner of the clinic. During our pre-op appointment Dr Razinger stated our dog would need to be sedated for xrays prior to surgery for the orthopedic vet to look at images of her damaged knee. (Something our vet in CO said was not necessary.) This would cost an additional $400 on top of the $3000 surgery. After thinking about it and not wanting to put my dog under further trauma, I asked if this could be done immediately before surgery while she would already be sedated; rather then putting her through 2 separate sedations. The Dr sighed and said yes they could probably do that. I also asked if my husband and I would have the opportunity to speak with the orthopedic vet surgeon prior to surgery just to calm our fears and meet with him. This was again met with a heavy sigh by Dr Razinger and said that was not something they usually could arrange but she would see what she could do. Surgery day-- we met with the ortho surgeon for a total of 5 minutes but he was great. Very friendly and very reassuring. Surgery was a success. We picked up our dog that evening and the staff at East Valley stated everything went well but they were "not sure if our dog had gone potty at all." Ok, no problem, we will take her home and watch her. Well long story short, 3 days passed without my dog urinating ONCE. I called East Valley several times who told me not to worry, she would go potty when she needed too. Now as an RN, I know its a critical emergency when a human being does not void within 12 hours of surgery; so how is it safe that my dog who has been eating and drinking consistently post operatively not have voided for 3 days?? We decided to consult an emergency pet hospital in Apple Valley, who said she needed to immediately come in to be evaluated. After an additional $200 in bills from the Vet Hospital our precious dog was given the care she needed and her bladder was manually palpated to void. I called Dr Razinger the following morning to express my concerns over their lack of regard for the situation and how concerned the emergency hospital was about the situation. Dr Razinger proceeded to tell me that East Valley had been "nothing but accommodating to me and my dog and had gone above and beyond with all of my requests; from arranging for me to speak to the ortho vet surgeon, to scheduling only one sedation instead of 2, etc etc." I did not ask for any time of compensation for our emergency vet bill, but she however went on to say that they were not liable to compensate me for that bill "if I FELT it was necessary for her to get emergency attention." I explained the emergency vet said it was necessary for her to be evaluated, not me, to which she responded the vet did not know the whole situation! Now fast forward 3 months, my dog is due for a vaccination. I call today to schedule that and I am told they will not give her vaccination without another physical which will cost $50. I explained our dog had had surgery there recently which required a pre-op physical and a post-op follow up physical so I did not feel it was necessary she needed an additional physical. They refused to give vaccine without me paying for a physical too. We will be taking our business else where. Our precious dog is far too important for us to risk her health at East Valley Animal Clinic. They care nothing about pet owners concerns and are out for your money.
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A Private User
If your looking for a place to take advantage of you and your pet you have found it. I started going to East Valley to try and find a local vet that took care of their patrons, instead I found a vet that overcharged for their medications, forced you to run unnecessary test in order to incur additional expenses. When they made a mistake in testing they tried to blame the testing company and charge for a second time, when the mistake was clearly theirs. In addition they would only try and sell you small quantities of medications when buying in bulk was more cost effective, which does not seem like an organization that is looking out for the best interest of their customers. This seems to be a business looking to make a dollar at your pets expense. Thankfully, I never needed any major surgery done on my pet as I could only imagine what outrages fees and trumped up costs they would charge. Clearly this is a vet more interested in making a dollar than caring for the well being of your pets.
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Cindy Horkey
Love East Valley! I had transferred my dog to this clinic a few years back after not liking our previous vet clinic. When he fell very ill at age 12, Dr. Wagner was very informative and straight forward/to the point, which I truly appreciate. East Valley sent cards and condolences when we had to put our dog down. Few months down the road, we ended up adopting. I instantly knew I would bring our new fur baby here! We unfortunately found out after adopting him that he had heartworm, again we had Dr. Wagner and she was straight forward and gave us the down low of what to expect with cost, care, etc. Again, truly appreciate her not beating around the bush with anything. Ive met Dr. Dudley and Dr. Pam as well, all are wonderful! Ive spent the most time with Dr. Wagner for my pets and I absolutely love her! I would recommend this clinic to my friends and family!!
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Sara Garoutte
Dr Duddley at EVAC is so calm and patient. Everyone there is. On the same vet visit back end of May, I was told both my cat of 18 years and my dog had cancer. I dont know how much time passed after that. I dont even know when I left. I was shocked. But the staff was comforting and compassionate with me. When it came time to put my cat down, my best friend, I was devastated. They handled the situation with compassion and care. Now it is approaching time for my dog to be let go of her pain. She has bone cancer. And the pain is just too much for her. Medications arent helping it. My heart is breaking all over again but I know that EVAC will be there to help us through it all.
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A Private User
The clinic staff is ridiculously friendly and take time to answer any and all of my questions, no matter how silly. Their contact is great - theyre never shy to call with an update on a pet in surgery or to mail out pet birthday cards each year. (Awww!) That being said, my dogs neuter scar sees very large and bulbous, even three months later. They told me everything is fine, but she has quite a lump on her tummy and Im scared it wont ever go away. Im not sure if this was the vets "fault" or just a fluke in how my dog is put together, but its the only thing stopping me from giving the clinic a five-star rating.