Banfield Pet Hospital

Reviews 11

TY

Tyler Gehling

I am writing this review based on my first and only visit to Banfield in Eagan. I signed both of my dogs up for the comprehensive wellness plan (RIP OFF!). The best way I can describe how the Eagan Banfield works is like a car dealership. Basically they sell you on this wonderful plan that will ensure you pets health, blah, blah, blah. I understand that this plan in NOT pet insurance but a comprehensive plan (like a maintenance plan for your vehicle at the car dealership). However, when I returned to pick up my pets (after they were required to be there ALL DAY) I was confronted by Doctor Mueller and explained how both of the dogs needed dental cleanings, ear cleanings, and how one lab result from the blood work came back "slightly elevated" and I would need to spend $40 on vitamins and then pay another $50 for more blood work in a month. Just like the car dealership, yes the visit was covered but you should probably do a transmission flush, power steering flush, etc. etc. You WILL be upsold and guilted into paying for things you or your pets dont need. This was basically made out to not even be an option so I bought the vitamins and returned home to find nothing on my paperwork that described what Dr. Mueller explained to me in person. I called and received a long drawn out speech about why it was important (by the way, it was 120 and the normal range is 10-100...range = 90. ). I have since gone to another vet to confirm it was indeed bullcrap. I have canceled my optimum wellness plan and get to pay $280 for "services performed" that I havent paid for yet in my monthly payments (that means the initial visit was somewhere between $400-$450 for both!) Long story short, you will be made to think you need to spend copious amounts of money on things that arent necessary. You will be made to feel like you are a bad pet parent even if your pet is in good health. And on top of all that money you are paying, you wont even get a full summary that you paid for. Dr. Mueller, especially, cant explain the difference between a paw and tail. STAY AWAY from this commercialized "franchise" and stick to the small town docs that are willing to help you if youre in a pinch or give you alternatives to expensive medicine. Take your animals to someone who actually cares

---

NI

Nichol Mensen

Weve been taking our dog to Banfield Pet Hospital since we got her as a puppy. Weve been to two locations and prefer the one in Eagan. Although yes, the price to pay for services can be high, but not if you have the Wellness Plan as we do. Services are either free or discounted. We LOVE the vets and assistants and they treat our dog great! She never gets nervous when were there and by the way she acts, I know that she feels comfortable there as well. One time she had an alergic reaction to one of her vaccines. They took such good care of her when we rushed her in frantically and the vet called to check up on her after we brought her home. They really care about your pet!!

---

AM

Amy Fagnan

I love the petsmart I go to. The banfield I hate. It started with our sick rat who didnt want to eat and was super skinny. They said she was fine. Then we bought a cute chinchilla who they said she was fine. She died a month later. All cages cleaned every other day. Fresh food and water. And now we have a cat who has worms. We arent very wealthy so we are trying to ask around first. We brought the worms to the place. They told us they couldnt do or requmend anything without seeing the animal and getting a poop sample. (Together cost over $100) who knows what meds would cost! Cant even requmend anything, what a rip off

---

TR

Trevor Hicks

Our 15 year old cat Sophie passed away last week. While we were extremely sad, the staff at Banfield made a sad day just a little easier. We called to ask about cremation, and we were given all the info we needed, and were told to come over whenever it was convenient that day. Once arriving, we were created and our cat was taken into the back, Today? we received a card in the mail, with a tuff of Sophie fur, one of her paw prints on a card, and a note from the staff with their condolences. I couldnt have asked for more from a vet, and they have earned my business for life.

---

KE

Kelly Mellon

I couldnt be more happy with Banfield & Dr. Korbel! She is fantastic and always takes the time to check on one of my high maintenance dogs who broke his leg and is ending in a leg amputation. She has helped me every step of the way! The wellness plans are fantastic and make it easy to keep both of my dogs healthy and UTD on everything. Ive always used small town vets, but never stuck with anyone because no one seemed to really care, but I love Banfield

---

AN

Angies Rescue Angels

Love Dr. Korbel!!! She helped me save a very sick batch of kittens (when 2 other vets couldnt, or didnt know what was going on) and is now helping me with one of my rescue babies that lost her tail due to a spinal injury. She is calm, caring and always open to ideas. Lucky to have found her! The assistants are always sweet and caring with my animals too! Lately whoever answers the phone has been a bit different... but, still love the place!

---

TR

Travis Stedman

I am thrilled to have found Banfield Pet Hospital in PetSmart in the town of Eagan, MN. after moving from Chicago, Ill. These guys are as nice as they come and Tucker just loves them. Even after his neuter surgery, he has no problem seeing everyone in this Banfield Hospital and loving them like it was the first time seeing them. I would absolutely suggest checking them out. Good luck with your pets and keep doing it!

---

MI

Michele Kamenar

We have both of our dogs on the Optimum Wellness Plan and have been more than satisfied with the level of care they have received from Dr. Davis over the last two years. Their staff is caring and thoughtful and I always come away feeling good about every interaction I have. Weve had no complications or issues with either of our dogs following procedures or surgeries. I would highly recommend this branch. Great service!

---

A

A Private User

Overall, I was disappointed with the care and service I received from Banfield. Their services are VERY expensive and were very pushy about their services. They really push their Wellness Plans and other ala carte services, and I felt guilty and pressured when all I wanted to do was get my cats vaccines. On a positive note, I did appreciate the kindness and compassion the vet techs and assistants provided.

---

AI

Aida Miles

We have taken our dog to Eagan Banfield since we moved to MN in 2008. We love it. The staff is amazingly gracious, always cordial and happy to see us. If everyone provided this level of customer service, the world would be a happier place. We did purchase the health plan and we have used it countless times due to very unexpected health issues, it has been well worth it.

---

T

T Moo

This place is normally good but they didnt look in my cats mouth. So I had to rush into another one and in under an hour they discovered that my cat had cancer also F*** this place

---

---