St. Peter Eyecare Center
| Category: | Eye Care Center |
| Address: | 320 Sunrise Dr, St Peter, MN 56082, USA |
| Phone: | +1 507-931-6436 |
| Site: | stpetereyecare.com |
| Rating: | 4.3 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed |
Location
Photos 1
Reviews 5
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Jay Kim
Im sad to say my family will no longer give business to St. Peter Eyecare Center. This isnt a quick decision, but a drawn out series of problems with their customer service and policies over the last 3 years. My family of 6 has had issues with the following: - Record Keeping. Consistent issues with accurate records and even finding record folders. - Customer Service. With the exception of the doctors and fitting specialists, the front counter service has always been unfortunate. Ive witnessed 3 of the staff as coldly professional and they seem to put themselves above the customer. While patients are given moderately annoyed attention while being served, there is little done to direct or placate those waiting. My family has never felt comfortable or welcome, again with the exception of the doctors themselves. - Policy. If you miss a contact fitting, wouldnt it be logical to reschedule that fitting? Unfortunately that isnt the case. Their policy states they must redo the entire exam, causing unnecessary loss in cost and time for the customer while gouging the insurance company for profit. Its unethical and again, poor service. Last year I calmly stated I was ending my familys relationship with St. Peter Eyecare. The woman at the front counter nonchalantly accepted my statement as if it was of no concern to her. Within a few minutes a doctor contacted me, apologized and reestablished his business with humility, warm professionalism and understanding. Today I again withdraw my business, this time with no forgiveness for terrible customer service. A pretty face is no substitute for compassionate customer service. A customer notices beauty on the inside far more than the exterior. You have a lot to work on SPEC.
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Kevin Lund
Dr. Blake Dirks is a caring and compassionate doctor. We have trusted our familys eyes to St Peter Eyecare Center for a dozen years, and have no plans on changing! Thanks!
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Katie Welker
Friendly staff. You can browse thier glasses inventory while you wait. Great doctor and good with my children.
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kinglavishj
This place tickles my pickle and i like it. Pretty happy way better than shopko or sears
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Ryan Smith
Great practice!