Vision Source Eyecare (fka Insight Eyecare Specialties)

Reviews 5

GA

Gan A

I have worn eyeglasses for about 26 years; therefore, I have visited several optical offices. I had an eye exam at Insight about four weeks ago. A digital retinal scan was done. I told myself, “Good, the insurance now covers it.” I picked a pair of frames for my eyeglasses. When the bill came, I was charged for the scan. No one told me that the insurance does not cover it and if I wanted to opt out. I ignored it. Anyway, I would have opted in since I had my last one two years ago. I got my eyeglasses two weeks later. I went to Insight today to have my frames adjusted. When I was about to enter the office, I met Kevin on his way out to throw trash. When Kevin came back, he went straight to me and asked what was wrong with my eyeglasses. I said the right side is lower than the left side. He went ahead and got my eyeglasses. I politely told him that he just got back from throwing trash. He said he would wash his hands. He adjusted the frames. When I put my eyeglasses on they still didn’t fit right. He said that my left eye is higher than my right that if he adjusted the frames to the level of my eyes they would be unbalanced at the temples. I had to take a closer look at myself at the mirror and on my phone because he was saying that the frames were OK. I politely pointed to him that the upper right rim is almost at the level of my eyelash, while the left is just a couple of millimeters below my left brow. He said my eyes were not balanced and that he did this every day so he knew what he was doing. I told him I was not questioning his abilities. I was just describing what the fit looked and felt to me. I told him that I understood that every person has some degree of facial asymmetry. To address my very mild asymmetry, I wanted the upper rims to be fairly of the same distance from my eyes. He adjusted the frames one more time. He said the temples were unbalanced. I said they were fine as long as the upper rims are fairly balanced. One thing I would say about Kevin was throughout those 10 minutes, he said and did all these in a studied calm. However, I still will NOT come back nor recommend this place to anyone. I want to go to an office that lets me know before doing a procedure that insurance does not cover it, that listens to the client before making a judgment, and that will take no offense when asked questions.

---

SH

Shane Holt

I was in and out in under an HOUR! I cant say enough things about the Front-Office staff and Board-Certified Drs/Optometrists & Eye-Care Professionals - AT ALL LOCATIONS. Ive been a patient - both in the Crossroads, and most recently up North-NKC. Each time Ive been treated with respect and they have always tried to help fit me into a pair of glasses that is within my budget. PROPS to Ben & Jamie for taking the time to treat me like I was on the RED CARPET while helping me find a stylish - provacative, yet "conservative" eye wear (I work in a professional atmosphere, but Im still a bit flamboyant)... Special Acknolwedgement to Jennifer for answering all my questions about my VSP plan and how my HSA account would work (and especially for putting up with me when I was a cranky Diva). Finally - to Dr. Glass for being honest and real with me! I would recommend using these Drs and facilities to friends and family. NOTE: They are NOT Cheap - and they are NOT "Americas Best" - but they are BEST Atmosphere and most professional -- if you have decent/amazing insurance at work and can afford to pay for your glasses (either out of pocket or you have an FSA/HSA) - I highly reccomend using their services - you will never be over-sold & you will be treated with respect. THANK YOU INSIGHT EYE CARE - I look forward to being a life-long patient :)

---

DA

Daniel Fowler

Dr. Topi saw me on a last-minute basis after I was hit by some drunkard coming out of a Donald Trump rally (to be clear, I was standing outside with the Press, *he* was in the rally). Anyway, Dr. Topi provided a thorough examination, and was able to determine - using the very same retinographic device that another reviewer complained about - that a "freckle" in the exact area of impact was nothing of concern to long-term eye health. True to her diagnosis, my symptoms have cleared up remarkably in the last two days. Thanks! P.S. Dont let Dr. Topis graduation certificate saying "2015" leed to you judging her experience and skill prematurely. She has proven herself highly-experienced, thoughtful, and very knowledgeable. Ive had eye problems my entire life, with three eye surgeries. One for congenital esotropia, and two for further strabismus corrections. Dr. Topi provided insight (zing!) on all sorts of aspects of my condition that 30+ year veterans in the field had either not known or failed to share. I confirmed these insights later on, as well, when speaking with a veteran ophthalmologist.

---

LO

Lorena Lopez

I have worn glasses forever and always use my state insurance. I recently got a new insurance and this place was on the list of where i could go, i walk in and make sure that my insurance was accepted here and aak if i can get glasses ..mind you i had already got an exam.and contacts months earlier...the tall older male that helped me.seemed as if i was just a bother. Dusted off some old cases of lenses that were in a cabinet, said i can chose from here and walked away. I will say the woman that was there so nice and helped me pick a pair that fit my face and waa just full of life. The man then took the glasses i chose and said it will be ready two weeks. Two & a half weeks later i call asking whats going on and he says he has to find out whats going on with my order because he doesnt know what he did with it or if it got lost in the mail and when he figures it out he will call me. Uhm..okay. 3 weeks later, still no glasses or phone call. Definitely wouldnt recommend this place. Ill stick to going to walmart optical lol or Americas best. Tried something new & it was a disappointment.

---

A

A Private User

WORST ones I’ve been to & ive seen Optometrist sfor the last 15 years! I got my yearly eye exam & came out paying for some picture of my retina that wasn’t covered under a routine eye exam by insurance. They never even asked me if it’s something I wanted. They just did it, even though I scheduled a routine eye exam. So I walked out paying a copay & this other stupid thing. Got my prescription & bought my contacts somewhere else. My husband went in & they did the same thing to him. He purchased glasses that were Ted Baker from them as well. When we got them they did not have Ted Baker printed on the side like the try on glasses. The prescription was wrong 3x & my husband had to go in 3 times to get it fixed! They would send the glasses somewhere & told us they’d be back by Monday & they wouldn’t actually come in for another 5 days! 3x that happened! There are high schoolers running the shop. Literally. Go down the street 1 mi to Discover Vision Center for a little better service and a bigger selection of glasses!

---

---