Bienville Animal Medical Center

Reviews 3

CH

Chris Duke

This post is a rebuttal of the unfair thrashing we took as a veterinary clinic three weeks ago at the hands of "Josh Q". As co-owner of Bienville Animal Medical Center, I now must respond to the accusation that our veterinarians "misdiagnosed" his puppys illness. Now that all facts have come to light, it is only fair that I respond, since Google allows for this type of posting without validation. I personally responded to their complaint call off-line as soon as I was made aware of the situation. I immediately made an offer to personally provide a free exam and any ancillary services to rectify the situation. The person posting failed to communicate that a tentative parvovirus diagnosis was made over a full week later after one of our veterinarians had seen the puppy for a post-adoption exam, diagnosed an upper respiratory infection, and prescribed antibiotics. To address the choice they made to go to the emergency veterinary clinic, I can safely say that after reviewing the records provided to me by that clinic, the parvovirus diagnosis was still in question. The key symptoms of parvovirus are diarrhea, vomiting and anorexia. This puppy never manifested these classic gastrointestinal symptoms. Furthermore, the white blood cell count was 25,000-a leukocytosis, which is a far cry from parvovirus-related leaukopenias, whereas white cell counts regularly drop very low-under 3500. According to the emergency hospital records, the puppy was promptly discharged the next morning from a night-before admission. A parvovirus case? Highly unlikely. In the phone conversation, the client asked why the puppy was neither tested out for parvovirus by our veterinarian the week before, or by the Jackson County Animal Shelter. My answer was that unless a puppy shows the triad ( or at least two of the) symptoms (mentioned above), there is no reason for this type of testing. Besides, whether in a shelter or practice environment while puppies appear quite healthy, testing every puppy for parvovirus is cost prohibitive. Finally, I must address the accusation that our veterinarian, who performed the neuter on this puppy weeks before for the JCAS, left a testicle in the scrotum. This is simply not true. I believe my veterinarian and I believe her medical records. When I made an offer to give a free exam to these folks, I went so far as to offer complimentary lab work and even surgery to correct the situation if it was deemed necessary. Once again, I was never given the opportunity. Since Google chose not to see their negative post as the collection of unsubstantiated accusations that it was, I will leave final judgment to you-the intelligent blog readers. I must leave you with three points to ponder, in fairness: 1) Why, despite a free invitation, did these dog owners refuse to return? Keep in mind that since that phone discussion, these folks have not, and apparently will not darken our doors. I also put out during the discussion that if another veterinarian from our community substantiated their complaints and called me to discuss them, I would profusely apologize and make it right regardless of how the services were done by whomever. No veterinarian has called me in the last three weeks. 2) In their post, it seems that their biggest complaint was the cost of care at the emergency hospital. Could this be misdirected angst? By the way, you guessed it: the emergency hospital dispensed more antibiotics for this puppy! 3) Finally, it may be 2014, and using a computer keyboard as a weapon to damage reputations may make some people feel relevant and powerful. However, I will stake the reputation of our veterinarians and staff on the fact that these folks were treated fairly and professionally by Bienville Animal Medical Center-as ALL of our veterinary clients are. I truly believe that I did all I could humanly do.

AN

angie mcdaniel

I would like to personally thank your wonderful staff but mostly Dr. Jason Lavigne for the care given to all of my animals especially Epi and Norman over the years. Recently Norman became very ill and sadly he passed at the age of almost 13 years old. I have been so heart broken over his loss and recently adopted a new Devon Rex. I currently have four Sphynx and two Devon Rex whom all have been treated by Dr. Lavigne since 2013. I have also referred two people the last month to Dr. Lavigne, one with a Sphynx and the other a regular cat because he is such an amazing Veterinarian and your staff is always so nice to me and my babies. Epi was told by a specialist at Medvet I only had months left with her due to her condition but with the special care and monitoring Dr. Lavigne has given her, I still have her and that was years ago. I have utilized several veterinarians in the past and I am very cautious of whom cares for them as they are my kids and by far Dr. Lavigne is my all time favorite. Dr. Lavigne is always very thorough, very educated and always right on his diagnosis. What means as much to me as his expertise is his passion for my cats. He is always so devoted to their health and medical needs in a very dedicated way that means so much especially when you lose one. I know that was tough for Dr. Lavigne when Norman passed. He did everything possible to save him but it was his time to go. The look in his eye was that of a true dedicated veterinarian that was saddened to have to tell the heart breaking news to his client. I have shared with you before, I am a business owner myself and I take pride in what I do and I can assure you Dr. Lavigne is a huge asset to your establishment. I appreciate the kindness your staff has shown toward myself and my babies but I really appreciate the services I am rendered by Dr. Lavigne. I am 100 % committed to Dr. Jason Lavigne when it comes to my animals and I know my animals absolutely adore him!! Thank you Dr. Lavigne for everything!!! Sincerely, Angie Jones

AL

Alden Staat

My wife has taken our first cat we adopted to this establishment to get him treated for tapeworms that he had before we adopted him. She saw Dr. Randall and was very pleased with her. She has taken him back to her multiple times and is always pleased. We recently adopted another cat from the same place we adopted our other cat, and again has the same tapeworm problem. Dr. Randall wasnt in the day she was able to get her in. Due to this being urgent, she scheduled with Dr. Lavigne. She was very displeased with the way he treated her, and our cats. She said when he went to give them their shots he "just stabbed them and they both cried". He claims he had to be rough with them because they were struggling, but they were both laying on the table cooperating. Following this, instead of giving the cats their deworming medicine, he gave her the medicine and told her to "do it herself" with no instruction on how to. Before when she say Dr. Randall, she gave it to our cat right then and there. She is pleased with this practice with the overall environment and very friendly staff, but this experience with Dr. Lavigne has definitely hindered her views. We do plan on returning to this practice, but we are going to avoid Dr. Lavigne.