Lake Mary Pediatrics

Reviews 8

A

A Private User

My son was seen at Lake Mary Pediatrics since birth. At 4 years old, I took him in for allergies. The visit went fine but when they billed my new insurance carrier (Aetna), the $38 claim was returned unpaid. I called Aetna and they said they needed Proof of Prior Coverage from my previous insurance company (Golden Rule) to determine it wasnt a preexisting condition. I requested the form from Golden Rule but never received it. I called and requested it a second time. After several late payment notices from Lake Mary Pediatrics, I called the billing department to let them know that as soon as I received the Proof of Prior Coverage form, I would submit it to Aetna and they would pay the claim. After a few more late notices, I finally received the Proof of Prior Coverage letter and faxed it to Aetna. The very next day, I received a certified letter signed by every doctor in the practice that my soon would no longer be seen by them. Unbelievable!!!!!

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Polar Bear King

Giving 3 stars because I still feel neutral. Took my 2 month baby in at night, no one else was there, they are open til 9 pm. saw me within 5 min and spent 5 min checking her out and we left. Seemed friendly, I just dont think an ear infection is something to give good or bad reviews on. Nothing bad or good stood out. the visit for 5 min was $70 about. Dont have good or bad feelings about the cost either, like I said Im neutral still, will update if anything changes.

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Rosalind McBeth Glover

Cant say enough positive things about the staff...from the front to the nurses and providers in the back. Its probably not fair to blame the practice for issues with your insurance company. In regards to the phones, they were undergoing some changes this month - I encourage you to continue trying. I drive from Daytona for visits because they have been wonderful. They also have fast track and after hours.

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Cathi Robinson

My son has been a patient since he was born (5 years) and I cant say enough about the doctors, PAs, nurses and staff! Dr. Roque is our favorite but they are all wonderful in their own right. Ive had to call several times for a nurse over the years and the return calls have always been prompt with a follow-up call most times. I highly recommend this practice!

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amy f.

Ive been bringing my child here since he was born and loved it. Now that they went with Florida Hospital, its not so good anymore. We were there for 2 hours at the after hours care recently. We were NEVER there that long, even if it was busy. They let the patients know at the last minute also.

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Polarbearqueen

Cant even get anyone to answer the phone to schedule an appt. Ive called during business hours, not lunch hrs 4 times already & no one answers.

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Kathy Salmeron

I have been trying to call for 2 weeks straight and I can not get anyone to answer the phone. That is ridiculous!!!

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lindsey M

We love Dr. Alber! The walk-in care hours are great too.

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