Capital Vision Center

Reviews 4

TR

Traci Sullivan

I have been a customer for five years. I just had a very poor experience. If zero stars was an option I would chose it. Just over a year ago I purchased a very expensive pair of Gucci frames from here. I went for an annual exam and my prescription changed. I purchased new frames and lenses and asked if my old frames could be converted into prescription sun glasses. Wendy stated they could, but she recommends I wait to get my new lenses for my eyes to adjust. I asked her to adjust my frame while I was there. She snapped the frame. She never even apologized and basically stated since the lenses are outside of the one year warranty I would need to pay for new frames if I wanted to walk out of there with working glasses. I refused since I have another pair of glasses at home and I didnt feel I should have to do that. I said I wanted my same frame and she said oh they probably dont even make this anymore. She then called and ordered a new arm for my frame and wanted to charge me for it. Really!!?? You broke my frame. I left and called to express my dissatisfaction. I was told that Donna would talk with Dr. Webber the next day and call me back. No call. At 6 pm when I realize the office is closing soon I call and Wendy answers. She states she talked to Dr Webber and he agrees it should be my cost to fix my broken lenses since they are outside the one year warranty. I cant imagine this. So I asked for clarification, because they include a slip in your envelope offering free adjustments for the life of your glasses, so if they break them after a year while adjusting them that is your problem. She stated yes that is correct. They do the best they can to follow protocol for adjustments, but if they break then they are not responsible and that the frames from my less than two year old frames was week. I keep all my old glasses as spares and have frames that are just fine that are six years old. I felt this was completely unreasonable. I asked quite a few people, to make sure I wasnt the one being unreasonable. All agreed they felt they should fix my frame at no cost to me and they said they would expect that as a customer. I am the manager of two cell phone stores. If myself or one of my associates was handling your phone, still in warranty or not, and we broke it we would absolutely be responsible for the repair or replacement. I asked Wendy to speak with Dr Webber but he was on his way out the door and didnt have time for a customer. That was after she told me the doctors wont usually speak with customers on the phone. What??!! So you can decide for yourself are you ok with spending good money on glasses that cant be expected to last longer than a year? Are you ok with asking for an adjustment knowing if your glasses are over a year old and they break them in the process they refuse responsibility? Are you ok with giving a business your business for over 5 years and they arent willing to take a $47 loss to prove they value you? Are you ok with doctors that wont usually talk with customers on the phone? I am not. My family of four, my sister-in law and her family of five arent ok with that and will be taking our optical needs elsewhere. I also will no longer recommend to my associates as a practice in the area that takes our insurance. $47 to a business that has at least a 50% mark up on the frames they sell you. They have made well over that and then some over the years from my families optical needs. This is just bad businesses.

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DA

Dave Port

I purchased 2 expensive pairs of glasses in December. They only ordered one pair forgetting I had ordered and paid in full for two. They ordered the 2nd pair and they eventually came, all well enough until the arm of one of the glasses broke this week. I went in to have them repaired and Wendy said the break was obviously from abuse and neglect eve though nothing out of the ordinary had happened , well nothing like blaming your customer right? I called up match eyewear who holds the warranty and they said they are covered for a year simply order the part and no problem. Wendy apparently still had a problem telling me I would have to sign a paper promising to cover the cost if for some reason the part wouldnt be covered by the warranty. I questioned why they would treat a good customer like this and lose my future business over a $30 part covered by a warranty. Wendy called today and said the part was in but because I was a unsatisfied customer who said I wouldnt be returning this year for my exam and new glasses that everything she had told me was not going happen now. The owner Dr Weber insist I pay the $29.40 up front or they wouldnt fix the glasses that were covered under warranty because the owner Dr Weber says they are a business and need to make sure they dont lose money. Obviously his priorities are not his customers but he did promise to refund me in 6 weeks if the warranty does indeed cover the part. I guess I need to trust him more than he did me. I thought anybody considering using this business should think twice as obviously there is no amount too small for him to try and nickel and dime you out of. I work in a large building with over 300 people and sure word of mouth of my experience will cost him business, can only hope far more than $29.40

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KA

Kathy Roberge

Have bought several pairs of eyeglasses at their optical shop for both my daughter and my husband. We only buy them here because they accept our vision insurance plan. On our last visit we found out that my daughters lenses had a defective coating causing them to be blurry. And literally seconds after the tech adjusted her frames, the arm snapped off! No attempt was made to remedy the situation or rush her new glasses. In fact, I found out after the order was placed that they were sent to a special lab (due to our insurance) that is slower than the normal one. Shes now been wearing old, ill-fitting glasses with an old Rx for over a week! Will find a new optical shop for the next pair.

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RA

Rachel Coakley

I have been going here for two years now, and I love it! Each time, the reception staff has been very friendly and personable. They are willing to chat you up, give tips on eyeglass fashion, and are helpful at explaining insurance costs and ordering contacts. I have also had exams with both Dr. Weber and Dr. Baylus. Both men are quite capable, skilled, and knowledgeable. They both will make you feel at ease. Dr. Baylus is a bit of a jokester, and he also is extremely detailed with explanations of every single step of the eye exam and results. He will tell you what he is doing and why if you want to know, in layman’s terms. Would definitely recommend this office to anyone, young or old! :)

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