Banfield Pet Hospital

170 Marketplace Blvd, Hamilton Township, NJ 08691, USA

Category:	Veterinarian
Address:	170 Marketplace Blvd, Hamilton Township, NJ 08691, USA
Phone:	+1 609-581-4552
Site:	banfield.com
Rating:	2.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–5PM

Location

Photos 22

Reviews 11

A Private User

I have been a member of Banfield for over five years and had not experienced any issues until now (used to live in Florida). However, after moving to NJ over a year ago, I have been running into difficulties at this place. Customer service is horrendous and most of the doctors act as if you are inconveniencing them when you ask question about your pet’s health….. Isn’t that what we are supposed to do in order to better understand what is going on? They expect you to just take medication and give to you pet without knowing exactly what the issue is. Some of the people at the front desk are rude and not compassionate. 80% of the time I’m upset after leaving this place. Scheduling is a problem. I was told I HAD to drop my dog off to get vaccines and was told I was not allowed to stay with them!!!!!!!!!!!!!! Supposedly, regular appointments are for pets who have issues (an illness) and not for pets who are only coming in for vaccines. They have never called me to check in on my pets following a visit, according to their supervisor this is supposed to be done…… Needless to say I am no longer a member of Banfield and will be finding my own vet outside of this company. For those of you who do not know there are other forms of pet insurance out there!

A Private User

The lady who was working the desk was extremely rude i had a coupon for a free doctors visit and she told me that it did not include any shots or medicine that she might need which was okay with me she started getting nasty when i had asked her about what i thought was pet insurance however it is a wellness plan. I asked what it covered and in a very rude tone she said just the doctors visit like i said you have to pay for shots and perscriptions. i then asked if they had any insurance or the wellness plan was all they had and she said no we only have the wellness plan and rolled her eyes at me then asked me when i would like to make an apptmnt. my response was that i was going to go to a real veterinarian. do not go here!! unless you want your pets care in the hands of rude people who dont care about what theyre doing.

dana kasperowicz

I have been taking my male dog here for over 11 years and when I got a second dog about 4 years ago I started taking her there too. The staff is always very friendly and helpful. My dogs have seen several of the vets and vet techs and they are always helpful and nice to my dogs. My male dog is very old and almost blind and deaf, and the staff seem to treat him very well and are calm and patient with him. My female dog is very high strung and they never get impatient with her. With the wellness plans I have for each dog, I have saved several thousand dollars over the years and I am grateful for that. I would recommend this location to anyone who wants quality care for their pets.

Joel Geer

We went here for 10 years. Never again. They are nothing but a corporate turnstile whose mission is too overbook their appointments to make as much money as they can. Im sure the doctors care, but if you have an emergency or youre trying to good deed(like rescuing a kitten) theyll deny you at the door. Please search out a local veterinary because I bet theyll will be there for you and your pet while Banfield is just counting money and cashing checks.

Valerie Ogden

Everytime I try to make an appointment its a problem and when I called them back to complain and Jen the " manager" gave me such an attitude. Asking me if I would like to argue or make an appointment. Telling me I was wrong. Very unhappy and when I bring my dog if I have any problems I will be canceling my plans for both dogs and taking them somewhere where I get treated with respect.

A Private User

Great price and wonderful and happy staff. I enjoyed going there. Especially during their "Walk In Hours" which you do not have to pay the standard office visit fee. They saved me $150 compared to the other vet hospital I used to go to. Give them a call - they will give you pricing right over the phone!

A Private User

Took my puppy in because she injured her right front leg. The vet was very caring as was the vets assistant, but the prices are totally outrageous. The cost of an exray for her paw was going to be $220 plus. In an emergency, you can get your pet in right away, but be prepared to pay!!

Wayne Giovinazzo

We have a pet plan which includes office visits and the Doctors are good. Issue would be if your dog needed immediate care they tell you to take dog elsewhere. They have a set schedule. No emergency care or if you need medicine for ear infection you can wait days.

A Private User

If you use this place expect to stand in line for a hour and then find out the staff behind the desk is clueless. Twice weve had prescriptions called in for refill and go out, wait an hour and they cant find them.

Dorothy Opielski

Appointment at 6 got there early..only 10 min..they said have a seat we cant check you in its too early...about 615 I was checked in..then sit and wait and wait for room...I got out of there at 749...smh

Redring vaultboy

Its a basic vet.