Princeton Animal Hospital & Carnegie Cat Clinic

Reviews 4

JU

juniorelboricua junior

I really want to like this place, but after a schedule tour visit turned very awkward and very unprofessional, presently leaving my wife and I uncertain with our boarding plans for our cat. Upon arrival, the on duty young lady behind the counter wearing glasses was friendly and welcoming, but that was the extent of our positive experience. Young lady directed us to another staff member who was located in a room behind the counter visibly upset with taking the baton in assisting with the tour, after a few minutes of wait she exited out to the waiting room and asked to follow her in a very unwarm manner, proceeding to the elevator and as we waited the lady just maintained her back position to us, no conversion on her behalf, very uncomfortable energy in the elevator on the way down, my wife breaking the ice just to get her to talk and be personable, upon exiting the the elevator she began to quickly tour the lower level, passing a room to the right, which was a room obvious for clients to grieve for the love of their pet(s), but quickly dismissing stating we wouldnt be interested in that room, next proceeding through doors, which she would quickly swing open and walking through, very unprofessional,without consideration of us walking thru; mind you we had a toddler with us (allow your potential clients to walk thru the door as you hold the door for them as a professional courtesy) I had to quickly grab the door to ensure it didnt slam into my little one, I looked at my wife in disbelief. She kinda picked up my not so happy look, she apologize in a non sincere felt explanation that a dog swallowed a grape and was in an emergency medical need and she was needed, not sure what role she plays with the team and if shes a critical staff member she shouldnt be touring prospective clients, but a prepared staff member who is prepare to recieve scheduled clients. Last, the cherry on the top, we asked about the earliest arrival time on Saturday, she stated 7am, but then told us dont come in at 7am sharp, due to late opening procedures stating "by time the doors are opened and all is up and running it will be later than schedule time". Im a Military Vet, and that is unacceptable, thats call "late", wake up-arrive early, get the facility ready for schedule business, thats call "Laziness". Im pretty pissed off at this Lady and Im sure her behavior does not represent the facility and the rest of the staff, we did like the fact the facility was clean, the cats and dogs are seperate and quiet and a piece of mind that its a hospital should an emergency arise during our away time. Update: Decision made to go through with the boarding with our beloved cat, great experience and we did receive a follow up with our concern, customer service shined during a uncertain moment, thanks to the management and the hard working staff that follows through with pride and integrity, upgrading my rating.

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JE

Jennifer Goslee

Be highly suspicious of the positive reviews here. I took my new puppy (who saw the breeders vet last week and was cleared across the boards) to this place and they kept trying to upsell me on things (if you flip through a few pages of these reviews youll see this is common). They kept trying to talk me into things after I told them I was following a certain vaccination protocol, on the advice of the breeder I chose (as well as every other breeder I spoke to about my breed). When I didnt respond to that pressure she decided my dogs ears looked funny "down where you cant see it" and insisted he needed an ear swab. He sat patiently through an ear swab and cleaning. This puppy might be new to me but the cocker spaniel in my family had many ear infections and when you poke an ear infection with a swab IT HURTS. My sweet precious puppy never moved (and had no redness). They insisted he had a mild ear infection and sent me home with medication. When I asked for a copy of the medical records they didnt include ANY notes from the lab tech saying "yes there is yeast here". When I asked she said, "Ill take that back to the vet and shell write it on there." This puppy was healthy last week and showed no pain when they poked his ears. I dont believe he actually has an ear infection. Will never ever go back, much less "in two weeks so I can be sure this cleared up". For the record, with our other dog, the vet generally gave you medication and said "if she doesnt seem better in two weeks, bring her back." But since he has zero actual symptoms I guess they couldnt say that? I felt very very uncomfortable and will never go back. They upsold my $60 puppy check into $140 for a procedure and medication he didnt need.

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GL

Gloria Buckley

My almost four year poodle has been cared for by Princeton Animal Hospital with an extended stay. I received great guidance by the night nurses on call before he was even admitted. Apollo has been treated by Dr. Foley initially who took the initiative to place him on all precautionary meds, something my regular vet in another town never did and her kindness towards Apollo when he was so sick is above and beyond. Dr. Wolf treated him with the greatest of care and continued literally without any interruptions with treatment and her studious scientific study of Apollo and kindness. I had the pleasure of speaking with Dr Odgers who made a complete continued course of treatment. Dr. Miele runs an amazing hospital and has guided me through the necessary steps and updates. All the doctors kept me updated. The techs and office staff have been so kind to me and loving towards my dog from Justine (who had a love at first sight experience with my doggy) to Kelly letting me know my dog greeted her with a bark one morning which eased my concerns to Melissa and Lynsay being his best friends during my visits to Rasha at the front desk helping me quickly and always with a smile and all the front desk personnel. I dont have all the names here but Beca helped me with payments and insurance. Colleen always with a friendly smile and kindness. I cant be more grateful to the team and it truly is a team that possesses a super awareness of client and animal needs and the efficiency even when they are busy and that is something very special. If I missed names in here know that you are deeply appreciated.

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A

A Private User

I have been a client of Princeton Animal Hospital for 17 years, going back to the original location and have always been happy with the level of care my pets have received. When my pets were sick after hours they were always available and provided a high level of care and treated all my pets like they were their own. They always provided me with treatment options and I never felt like they were pushing me to do procedures and tests that were unwarrented. I cant tell you how much I appreciated them giving me more time with my cat Ralph. For 18 years Ralph was my buddy and he was never more than 3 feet away from me every time I was in the house. I saw his face first every morning and so when he developed heart failure when he turned 17, I rushed him to the hospital and they saw him after hours, stabilized him and kept him alive for 14 months (usually a cat that old lasts a few months) and with a great quality of life. He didnt die of heart failure but of cancer that was inoperable, but I so appreciated the extra time that I had with Ralph and that was a direct result of their care. I have vets that are closer to me and have had other vets prior to going to Princeton. All of the vets that I have had the pleasure of interacting with at Princeton Animal Hospital have really been special. Thank you again.

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