Princeton Eye Group

Reviews 3

A

A Private User

MOST UNPROFESSIONAL. This group of administrative assistants are so unprofessional. Quick to point the finger and not interested in the patient but rather their personal image. Called six weeks ago to make an appointment and on day of appointment called again and in advance to make sure they were seeing patients due to Hurricane Irenes affect on road closures. The lady who answered at 9:45am told me that they were telling ALL patients to call back in the afternoon around 4pm as they were not sure what to do because they could not access their computers (shut down in advance of storm to avoid potential loss of data) and so I called back as advised to be scolded by difficult attendant (would not let me speak as she was hell bent on talking over to express her point of view...ugh!) and so she advised that she did not know who gave me this incorrect information as "EVERYBODY ELSE" (in a condescending tone!) came in for their appointments and not sure why I didnt? Guess she was not able to hear me and so I argued that offering me another appointment two months out was not acceptable and that I was only doing what they advised by calling back later in the afternoon and why should I be treated this way. She continued to tell me how busy they are (as if no patients are!?) and how popular their doctors are (as if no other doctors are?!) and so I demanded they revisit and then spoke with an equally difficult colleague of hers that only wanted to repeat the story as they see it. The call was taking much longer than I wanted (but then again it took we five to six weeks to get this appointment and so I was not going to let go that easy!) ...so, I asked that they have their manager call me and she said that she would do this and advise Dr. Reynolds also. The next day their front desk manager called and again gave the same story of how busy they are and so I told her that it was not important that they are busy or that one doctor is more popular than another or that they finally apologized (took a day!) but it was more important that they realized how this had messed up my schedules and how important it was to me to have an earlier exam due to the reasons for making this appointment in the first place...."Well, what exactly is wrong with your eyes?" came the reply...wow! If I knew that, then I would NOT have made the appointment on a referral in the first place...so after a short disagreement with their manager she finally offered me another appointment only four days after the appointed time and I told her I would call back. Took a deep breath and called another specialist who is more than highly regarded in this field of eye care and managed to get an appointment with great kindness and interest in me as a PATIENT and so called the manager back at The Princeton Eye Group and told her thanks for her efforts but too late to rescue this patient and will need to advise the doctor who referred to avoid and also report to BBB in addition to this review. The doctors here need to re-train their staff on courtesy and professionalism. The doctors may be good at what they do for eye care but fail gloriously in ensuring that their patients are treated fairly and professionally.

KA

Karen Kearns

It never fails to amaze me how people are so short sighted. I was born with cataracts, and at the age of 58, it was time to do something. This Princeton Eye Group came highly recommended. Just read their backgrounds. If you want the best, dont hesitate to make an appointment with them. Yes, theres a wait, sometimes a little longer, sometimes not. However, know that the doctor will spend as much time as you need to answer ALL of your questions. I am a patient of Dr. Jadico, and I cannot say enough good things. Its an office of doctors, and where there are doctors, there are emergencies. It may not be an emergency to you, but if you were the emergency, you would feel differently, and you would want them to take the time with examining you. Someone asked me if I was nervous about surgery on my eyes. I actually wasnt. I had full confidence in Dr. Jadico to get the job done. Not only did she get the job done, but she surpassed my expectations. I am sitting here typing with the use of "readers," something I never thought would happen. I had been wearing "coke" glasses since 4th grade. I had a choice of lenses and was given everything I needed to know to make an informed decision, and I chose based on what I thought was best for me. A month later, I had my right eye done with even better results. Dr. Jadico had me feeling secure in her hands. I have already recommended her to others. So if you were in the other room or waiting room while Dr. Jadico was examining me and answering my questions, Im sorry for your perhaps extended wait time, but I am just as important as you. I waited too, but knowing how I am treated in that office, I understand completely and will be patient. In this day and age, theres just not enough of it. As far as the office staff, I never had a problem. In fact, a few of them took part in my celebration after my first follow-up appointment with the outcome of my surgery. It was the first time I had ever actually seen the large letter "E" on the chart, and not only that, but I could read down to the 20/20 line. As far as the front desk office staff, perhaps they treat you as you treat them. I have found them pleasant and never had a problem scheduling wise. I thank you, Princeton Eye Office Staff. It must not be easy dealing with so many personalities, especially when everyone seems to be in a rush.

HE

Henry Liu

I can’t thank Dr. John Epstein enough for having performed an excellent cataract surgery on my right eye. Dr. Epstein fit the bill for the doctor I had in mind – exuberant but with substantial experience (>10 years) in cataract surgery under his belt, and with excellent credentials, including graduating from Johns Hopkins University School of Medicine, and specializing and training in ophthalmology at Wills Eye Hospital, which is one of the best eye hospitals in the nation. My post-surgical results matched very well with Dr. Epstein’s pre-surgical calculations. He not only understood my concerns - I wanted monofocal lenses in focus at a reading distance – and assured me that my operated right eye’s prescription would be around -2.0 post-surgery – but also delivered on these reassurances. Immediately after the surgery, I could read the smallest prints on a magazine or advertised coupon. Three weeks after the surgery, my eyes’ prescriptions (O.D. and O.S.) were -2.25 and -1.50, almost identical to what he predicted. I just want to emphasize how crucial it is for post-surgical results to accurately meet pre-surgical calculations because it reflects on the doctor you choose’s overall ability and experience (thinking, planning, and executing). Dr. Epstein is a compassionate and accommodating person every step of the process. I returned to the US while based in Shanghai, China just to have this surgery, and initially my schedule didn’t fit with Dr. Epstein’s. However, he and an office staff member, Nancy, were able to accommodate my surgery for August 27, 2015. This is just one instance of their commitment to patient care. Additionally, Dr. Epstein was very responsive regarding post-surgical follow-up. He called me about an hour and a half later (enough time for me to get home) after the surgery to make sure everything was okay. He also examined my eye the next day and three weeks later. He was patient and thorough during each post-surgical examination.