Apria Healthcare

300 27th St NW, Winston-Salem, NC 27105, USA

Category:	Home Health Care Service
Address:	300 27th St NW, Winston-Salem, NC 27105, USA
Phone:	+1 336-722-1256
Site:	apria.com
Rating:	1.9

Location

Photos 9

Reviews 8

Tracy Williams

On Wednesday, August 31, 2016 Cassandra @ Apria left a message on my work phone. I returned this call (using my office phone) on Thursday, September 1, 2016 at 8:11 am and spoke with Grace who, after verifying who I was by my shipping address, corrected my primary phone number to my cell (vs my office phone) and attempted to transfer me to Cassandra with no luck. Unfortunately, I ended up getting a recorded message saying, “This passcode is invalid, please enter a valid passcode followed by the pound key.” But Grace called me right back on my cell to advise she had left Cassandra a voice mail to call me back and I should hear from her soon. Phone call ended at 8:31 am. On Friday, September 2 at 9:31 am, received a call from Diane at Apria in W-S. We scheduled a time for me to come pick up my CPap unit at the Winston office on Friday, September 9. On Friday, September 9, 2016, I went to pick up my CPap unit at the Winston office. Other than getting lost trying to find the spot, the lady on the phone when I called (Cassandra) was exceptionally polite and Diane was very informative and helpful. She explained everything and showed me how it works, and it didn’t take long at all. Very good experience.

Sally Mir

Where do I start? Terrible customer service! From the very beginning, they have been the worst company I have ever had to deal with. They charged my credit card for something they shouldnt have, then told me they didnt. It took MONTHS to get my money back! They send bills, without itemizing the charges. I have no idea what they are charging me for. Heres the real kicker -- To get into their website, they require your account number. But you dont know your account number unless you can log into the website to see your account! Then theres also something called a reference number that you need in order to log in, and I still havent figured out what that is for. There is no password reset option. So you end up having to call their support number, which is extremely difficult to find on their website. The wait time for a real person is insufferable, and you usually end up in phone limbo for half a day. When you finally get to talk to a real person, they are unapologetic and unhelpful. And then they say, "Thank you for being the best part of Apria." I guess thats because all the rest of it is total crap.

Princess Audrora

While trying to help one of my residents obtain a rollator walker, I have had the WORST experience with this agency. The walker was not delivered because the patient had an outstanding balance. So, a money order was purchased and the patient STILL did not receive his walker. Another agency working with this patient stated that the Apria reported the money order was never received. I called Apria up to follow up on the money order. Money order WAS received but applied as a CREDIT to his account. Once I called the error was found. It was explained to me that because patient did not have an outstanding invoice the money was applied as a CREDIT. So, a money order for $13.00 and some change was shown as a credit while the amount he owed was the same amount as the money order. Really? Once the money order was applied appropriately, I was bounced around from department to department. I forgot to mention I have now been on hold over the past two days for over 2 hours total. It is now time for me to go home so again I have been on hold for 30 plus minutes. NEVER EVER USE THIS COMPANY. Horrible!

George Dukes

Constantly pushed by local office to national customer service line. I need a different mask for my bipap machine. Last year they switched me to a new mask due to the old model being discontinued. The new mask is a piece of crap. The one I got last year barely stayed working until time for replacement. The current one (received in June, I can get replacements every 6 months) has practically quit working. National customer service line keeps telling me I have to wait 7-10 business days for the respiratory therapy team to call me to just schedule a fitting appointment. Im already not sleeping well, waking up multiple times per night, and starting to find it easy to doze during the day. Similar to my symptoms before getting the unit. I may have to see if there are alternative suppliers that my insurance will cover.

Dianne Beals

Ive been on the phone for at least 45 minutes trying to find out where to go and how to get my card read for an up coming doctor appointment. Ive been given 5 different phone numbers and been disconnected several times. All I want is a Local office with a real customer service person on the other line who can answer my questions. I am trying to find out if an appointment is needed and the hours of the local office. Every time I call into Apria I shouldnt have to be connected to a call center only to end up in a black hole. This is awful customer service.

Judith Keene

I picked up my APAP machine and a F & P Simplus mask. I realized when I got home that the instructions and a card for how to put the mask together were missing from the bag. I have left numerous messages for the therapist at the Winston- Salem, NC office and received 1 call back at 5pm when they closed. It is going on a week now. I have been all the way to corporate and they assure me she will call me back..but when? Very poor customer service. Good thing I dont have a serious question....

Mark Dancy

All I can say is.... GO SOMEWHERE ELSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Judy Black

I havent been with them very long but they send my supplies really fast