Grant Medical Center

Reviews 3

KR

Kris Homman

In early September, my husband had a motorcycle accident where he was significantly injured. As a nurse, I was glad to hear that he had been taken to Grant. However, although he received good treatment in the ER trauma room, it all changed once he left there. I was sent to an abandoned waiting room, no where near the OR, to wait for the surgeon. A surgeon that when he finally appeared, told me very little, other than to go home. When I insisted on seeing my husband, he called post op and told them to come get me. It took close to an hour to be retrieved by the post op nurse and she made it very clear that I was a big inconvenience in her night. I was told to not bother my husband and that I needed to leave. When I made it clear that I was not leaving, I was then sent to the inpatient trauma unit waiting room, with a promise that they would get me when he was up there. I sat for almost 2 hours before I found my way to the nurses station and was told that they were told no one was there with him. I was finally allowed in his room. Understanding that my husband had just had emergency surgery, I expected for him to be checked on frequently. However, that was not the case. From 2 AM until 530 AM, no one entered the room. (Understand that I am an orthopedic surgical inpatient nurse. All fresh post ops should be assessed hourly). At 530, the night shift nurse came into the room. I told her that I was concerned about the drainage from my husbands incision. She looked at it and told me that it was dry. Amazingly, I was able to wipe fresh blood from it, and you could see blood throughout the entire dressing. At 700 AM the nurses came to give bedside report. Night shift stated that the dressing was clean and dry. When I again brought up the blood, I was told that it was dried. At this point you could visibly see the blood running down his arm. This was the last visit we had until several hours later when day shift came in to medicate him. PT then came in, and we discovered a puddle of blood under his arm, and it was not dry. He then asked for a bed change, which was eventually done by me. My husbands pain was not controlled and he became very dizzy when he stood up. The PT stated that if he was able to walk in the hall, and his pain was controlled he could go home. After this, the nurse came in and stated that since he was going home, he could no longer have the IV pain meds. He had yet to walk in the hall and my husband, who never complains of pain, was rating his pain a 9. I had to complain to everyone to get his medications increased to a higher dose. Eventually, he did walk in the hall, and we were told we were going home. At 2 pm we were given our discharge instructions. It was 430 pm before we left the hospital. For 2 1/2 hours we waited for a wheelchair. At no point did we ever see the surgeon before he left the hospital. After his discharge, he had an appointment scheduled with the surgeon. It was cancelled the Friday before it, it was supposed to be on Monday. There was no reason given. We stopped in the office on that Monday to see if we could get him a bigger sling. As they had given him a small sling (he is 6 6"). The staff in the surgeons office was less than friendly, in fact they were down right rude. Luckily, I work with some excellent surgeons and was able to get him in with a good one. We never did get to see the surgeon that did his surgery. Never again will I trust Grant with the life of a loved one.

A7

a7 vv

This is by far one of the worst experiences I have ever had at this facility. I just recently had hernia surgery at ohio health in dublin, approx 4-5 months ago, last night I started feeling severe pain worst ive ever encountered. I was pale in the face, numb from head to toe, also twitching like I was having a bad seizure, could not breath due to the high amount of pain, thus trying my hardest to stay conscious. I felt my hernia was ripping through my incision and going through to my genital area, I was holding the area I felt was releasing, and administration was not taking me serious as I request for help many many times, the guy just gets rude with me and tells me he will not help me if I do not remove my hands from my pants supporting my hernia. Finally get to the back were nurses are just grabbing me and feeling around my private area, not knowing what they were doing, or even if they had a clue what a hernia was?. As I sat around in loads of pain and dosed with pain medication, me and my accompany hear nurses being rude to other patients, as well as being very unprofessional or taking requests serious. Also hearing the nurses were cursing / trash talking about some of the patients currently in the area, making fun of others and such. I was really fed up with the place at this time. As the night continues, its around 4am, the doctor finally decides to come in and explain to me what was happening (mind you I am half asleep, in pain, and pain medication in my system), I then proceed to ask a question "Is that why the pain is so severe", he then gets a attitude with me and says "You need to look up here when I am talking to you" I felt very offended by this, my girlfriend was witnessing this. I will report this and take this matter elsewhere. This was by far one of the most worst experiences I have ever had, and will not recommend this unprofessional hospital to anyone.

AL

Aleah Cooper

Everyone was in the ER department was rude besides the doctors and xray techs. Usually its the other way around. They lost my ID and my debit card when transferring me from the ambulance to the hospital. My room was directly in front of the nurses station. I could visually see them sitting there. Five people not doing anything but talking and it consistently took them ten minutes to answer my call light. No one had answers to any of my questions and all of my questions were a burden. I woke up with a blood pressure cuff directly above where my IV had been placed. Anyone with any type of common sense knows you are not supposed to do that. My IV could have been blown out very easliy which is very painful. My friend asked for a mask because her immune system is terrible due to another illness and the lady at the desk rolled her eyes and said "really a mask?" I just called to ask details of where to go to get my stitches out and the lady acted as if I had asked her to tell me to tell me her life story. It was a huge burden for her and apparently I am calling the "wrong place" because the emergency department "does not deal with patients after discharge" I understand Grant is directly downtown and they probably see and deal with alot on a daily basis. That doesnt give them the right to treat patients in that matter. Especially when it wasnt just one employee. It was literally everyone I came in contact with.