Berry Hill Veterinary Center

Reviews 8

TO

tony liu

We took 2 of our chihuahuas for tooth clean. They are both about 10lb small dogs. When we were picking up our dogs around 6pm, they gave a $1750 bill! I fully understand vets are expensive, and I am willing to pay maybe $200-$300 per dog, I can never imaging a $1750 bill. They did not give us a quote or anything at all before perform the tooth clean. I asked why it is so expensive, the front desk girl said they pulled lots of teeth from our 2 dogs, which caused this bill. I ask why didnt you contact me before doing it, the girl told me she is a student working part time there, she does not know much. She then called a manager and give me the phone to talk to, the manager is rude and told me they performed the service and I have to pay it or will send the bill to COLLECTION! I told the manager they should quote me first for such a high cost, she said I can provide my identity to get some kind of loan for payment plan. I certainly did not agree with that! The manager then told me to give the phone back to the front desk girl, and girl told me their manager will call me next business day. Next business day was Monday, the manager call me in the morning. Said they did call my wifes phone and my wife did not answer, they already drugged our dogs before making phone call, so they just did it anyway. The manager also said they have our signature that we agreed to pay the bill! "We did not sign it" what was my first thought, then the manager started to explain. That is the paper when customer first time walking, THE VET GIVE EVERY NEW CUSTOMER A PIECE OF PAPER IF YOU ARE BRINGING A NEW PET. JUST LIKE IF YOU GO TO A DENTIST OR SEE ANY DOCTOR, YOU ARE REQUIRED TO FILL A INFORMATION SHEETS, TO PROVIDE YOUR BASIC INFORMATION. THE SHEET VET GIVE CUSTOMER TO FILL UP, HAS A TERM THAT YOU AGREE THEY DO WHATEVER THEY BELIEVE IS RIGHT AND CUSTOMER AGREE TO PAY WHATEVER BILL THEY COME UP! I then try to negoticate for a lower price because this invoice is way out of my reach. I suggested $1000, and waving the rest. The manager said she can ask the doctor later to see if it can be waved, but I have to pay this $1000 first before she asked. I told her I only agree if they agree the total is $1000. I was on the full time work, have to go back to job after nearly a hour talking. She said will call me back next day. Next day the manager called me back, said she talked to the owner of the vet. The invoice was originally $3000+, they already gave me a discount, $1750 is a firm bottom price. (WOW, THANK YOU!) The form was signed by my wife when dropping off our dogs, I do not want them send my wife to collection, so I just gave the the credit card. For that $1750, it is more than my mortgage payment. Basically if you bring your pet there, you have pay extra caution for the service your pets need and what cost they gona charge you, otherwise you might get another debt when you walk out later. The doctor is friendly. We drop our dog on Friday morning, picked up in the evening. The doctor called in the weekend to ask about hows our dogs doing. The manager called the next day is a totally different altitude and I am forced to gave up and give them my credit card. I will never EVER go back this place again.

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SU

Susan Anderson

Dr. Jacobs is amazing. We just had 6 golden retriever puppies, and were in search of a new Vet that was close. We live in Oregon City and were driving all the way to Silverton. We heard good things about Berry Hill, so decided to give them a try. Also, had called around and their prices were the best we found. Well after taking our 6 newborn babies to have their dew claws removed, we are EXTREMLY happy to have found Dr. Jacobs. Her approach to combine Western Medicine with the Chinese is awesome! I cant say enough good about this clinic, all the staff are super nice and they have later hours and are open on Saturdays. This is extremely important! I am confident in giving them 5 stars and would give them more if I could! I would recommend this Clinic to anyone who loves their pet. They will take good care of your precious furry family member!

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CR

Cristy Murray

I cant say enough good things about this clinic. I had been going to Jeff Judkins at Hawthorne Vet for a decade and was very sad when he sold his practice. Didnt care for the new team there so went looking for something closer to home. Both Dr. Penny and Dr. Trish do acupuncture and are very open minded about traditional Chinese medicine. They also do chiropractic, which has been very helpful for my older, arthritic dogs. The level of care is absolutely stellar, from the entire staff. Im probably more high maintenance than most of their clients but I have 6 dogs so Im there a lot. The combination of Chinese and Western medicine is a great thing and Im so fortunate to have found this clinic in my neck of the woods.

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HE

Henry Bash

Great unless you have an emergency and need to get in right away. I just moved here from another state and found this vet. I have tried on 2 separate occasions to get my dog seen in an emergency situation after going to an ER at night and both times they have not had any openings. I dont understand why they fill all the appointment and do not save some for ER. On another note when I have had my dog seen there she has tried to bite the assistant twice which is very unlike my dog. So maybe this is the for the best that this has happened. We will be having our records sent to another vet and be done with them.

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DO

Donald Burgoyne

I Cant believe there is a Veterinary Hospital still around that makes personal calls after hours to check the status of patients! The compassion and caring nature of these people at Berry Hills is in-surmountable! I wish I got this much attention to detail with my own physician. I guess my pets are in a class of their own! keep up the good work, you are admired and appreciated. gratefully yours, Baby Grey!

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DA

Darlene Schwartz

Dr. Trish and Dr. Jacobs are the best! They go out of their way to make sure your pet gets the best care. When I moved here seven years ago, the one thing I missed the most was my previous vet. I tried several different practices and nothing came close. Then I found Berry Hill. Not only as good as my previous vet (which was fantastic) but even exceeds my expectations. They rock!

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A Private User

We have two dogs and a cat and Dr. Jacobs is honestly the best vet. If you are looking for a new vet that is very warm and extremely knowledgeable I would come here! I have tried other vets in the area but I did not feel they cared about me or my pets, but Dr. Jacobs and her staff are very welcoming and all around nice people!

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AL

Alan S.

Looking for more then just a traditional medical view for your dog or cat? That is why we come here. Not only do you get the traditional options but in many cases the wonderful doctors offer natural, holistic and Eastern medical options.

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