Pacific Veterinary Hospital Pc

Reviews 10

KR

Kristina McGrew

Ive had multiple experiences with this veterinary hospital. The veterinarians seem educated and Dr. Grossen in particular seems to care a lot and to be accessible and compassionate. However, the receptionist staff provides extremely poor customer service. Every time I call to set up an appointment, I feel like Im bothering them. I also feel like they dont value my time, because there have been multiple times that Ive brought my kitty in and then found out that they didnt do everything they needed to do, so I have to bring my kitty back. For example, I once brought my kitty in to get her shaved, and when the receptionist called me to remind me of my appointment the day before, she failed to inforn me that she wasnt allowed to eat breakfast because they planned to sedate her. As a result, we brought her in and then were given attitude when we told them shed eaten that morning. We then had to reschedule and bring her back another day. This was a new kitty rescued from the county and she was already stressed out from transition. She also had matts and was obviously uncomfortable, so waiting another few days to come back was even worse. This is one example out of three or four similar instances. I wish theyd appreciate their clients more. Maybe theyre too busy to value each and every client, or maybe theyre more dog people? Either way, Id much prefer to take my pets elsewhere.

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Erin Schwartz

We love Dr. Paige Pierce and her team at PVC!!! We have been a patron & fan of PVC since 1996. Having a very sickly puppy we adopted and told early on that he had a life expectancy of approx. 7yrs, we explored many clinics and doctors to make sure we had the best care available for him. After meeting Dr. Pierce, we knew she was the one who would give us the most amazing care and she exceeded our expectations by loving & caring for our beloved Sidney for the majority of his years. He lived a wonderful & happy life of 14 1/2 yrs with us!!! Dr. Grossen, Dr. Frost, Staff members; Michelle and Ashley, Technicians; Patty & Beth, just to name a few, gave us such wonderful care, kindness & compassion, always! And with such fair pricing for their exemplary services. Sidney was more than a pet to us; he was a member of our family. Every person at PVC knew this, and they treated him like a member of their family. There is not a person or place I could more highly recommend for a position of trust! If this is not what you are looking for in a clinic to care for your beloved furry friends, then this place is not for you. We now have a new puppy, and I could not imagine raising him without having the care & love of our beloved Dr. Pierce in his life from day one! Thank you SO sincerely from the bottom of our hearts for all you do!!! Erin, Todd, " Luigi & Sidney" Schwartz

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Katrina Gaynor

We have been taking our pets to Pacific Veterinary since back when they saw large animals! This includes myself, my entire family and some friends. Currently they are caring for our cat and dog, as well as day boarding our dog during the week. From the beginning, they have always treated our pets as their own pets and have always made us feel special and more than just a client. They spoil our animals and they spoil us. In fact, our dog is more excited to go there for day boarding then she is for coming home. She loves it there! Dr. Grossen is our main doctor; however, we get the best treatment from all the doctors there and trust them all explicitly. Dr. Grossen has been a solid support for us since the beginning and has given our pets the most amazing care. We could have not survived our pets with their illnesses and injuries and just plain quirky behavior (not to mention our questions and concerns) without Dr Grossen and the entire staff at Pacific Vet. They are amazing and we appreciate them so much!!

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Lynne Dee Bricker

Weve been using Pac Vet Hosp for about 8 years. Weve been pleased with Dr Grossen, but she seemed too busy for us to schedule an appointment with her. Weve been scheduled with other vets at the same clinic and were not as happy with them. Our puppy had elbow and shoulder issues, but one of the other vets couldnt explain in plain language what was happening with her. It was frustrating enough that we were considering to go somewhere else, but Dr. Wikander started around that time. We gave her a try and loved her. Weve always been able to understand her explanations and she always explains all the options plus what the benefits are with each option. Im a stay-at-home mom, which means money is tight sometimes. Dr. Wikander has always taken this into consideration when she explains our options. Were definitely staying!

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Joshua Cornelius

Love the care our pup gets here, came back after going to Banfield for a couple years. However they charged my card twice ($345) and it is like pulling teeth to get this fixed. This is a massive extra charge and needs to be fixed immediately. Contacted my bank and Pacific Veterinary and was able to get this corrected. Still like pulling teeth to get fixed... Update: after having my bank hold funds back all was cleared up. Appears to be an issue with the company PVH uses to process cards, dont pay with a card is all I can say.

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R-Awaywego A

I wanted to talk to a Dr re my dog and the "Girl" not a woman who answered the phone would not let me talk to the Dr due to a balance on my acct that I was making payments on. It appears that they only care about the money and not about the pets care. In fact the person said "Can we transfer your chart somewhere else", instead of showing concern for the animal. My family has been a customer for over 40 years and this is how I am now treated because I owe them a couple hundred dollars?

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A Private User

Professional and caring. The front office staff, doctors, and MAs were super friendly and they explained everything perfectly. Id beg to differ about the review before this. Christina couldnt be more caring and professional. Not only that, but my dog loves her! I love that the doctor called me multiple times to see how my dog was doing after surgery. They have helped provide her a quality life. I very much appreciate this facility!

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A Private User

We take all of our kitties to Pacific Vet Hospital and they get exceptional care. Dr. Frost and Dr. Grossen are wonderful, very competent and very caring. They are wonderful with an elderly pet, no heroic treatments and humane end of living care. They came to our home on a bitterly cold day to help our dearest cat, Teddy, cross over the rainbow bridge. I am eternally grateful.

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Jarod Gerlt

My experience going to this vet for the last six years has always been totally excellent. I wouldnt bring my cat anywhere else at this point. The doctors are caring and knowledgeable, the staff is friendly and kind and I have personally recommended it to my friends and family who all seem to agree with me that the quality of care here is refreshing.

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Skip Greene

We have been using this facility for 13 years with out two Cockers and have received excellent care and timely assistance whenever we required a quick appointment. Every Vet we worked with was top notch and clearly cared about our dog and us. Cant say enough positive things about this facility.

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