Providence St. Vincent Medical Center

Reviews 3

TW

Twice and Three

After assessing my current state with the help nurse on the phone we decided it best to come in and be seen by the ER staff. Upon arrival at around 11pm I walked into a very scantily filled waiting room with a woman screaming on the phone that they would not help her. She was not the only one. With less than approximately 10 patients waiting to be seen, we all waited for what was an inexcusable amount of time. Myself having arrived on verge of fainting with inability to focus and major heart arrhythmias every 20-25 minutes, I was told my unusual high blood pressure and fever was fine...wow. After waiting next to the screaming woman for another hour she was placed into what the ER staff called a "quiet room". Most likely to shut her up and ignore her further. As my arrhythmias worsened, I notified the same nurse whom again stated my higher than normal blood pressure was fine when it was not. Arriving possibly dehydrated as it was a hot day and Id been walking around my neighborhood I explained to them upon arrival that this "may" be what is wrong and that I had water prior to arrival and sought another beverage which I was denied for an additional 3 1/2 hours while waiting and my symptoms continued to worsen. Understanding this additional water may throw off my assessment I complied for this unusual and unjustified wait time. I was forced to find a spot to sit and focus at on the floor to keep from passing out while sitting in a wheel chair as I could not lay down. Multiple people came in with infants whom upon waiting this unusual amount of time, left, and I hope their children didnt die. Had I arrived in an ambulance, I was told, Id have been seen immediately. ..wow. Upon being taken to the back room where the doctor could assess me. I was given gowns and asked to dress down for an EKG, in which they waited to do this diagnostic between the occurrence of arrhythmias and so nothing was seen. More time was spent trying to see my back tattoo while the two nurses stared back at each other before leaving the room to laugh at my condition and appearance. Prior to leaving the room to amuse themselves, monitors were attached to assess my heart. Upon the nurses leaving the room to laugh at my condition, I layed down as told and by doing this had disrupted the sensors and the system immediately alarmed the nurses whom again were heard immediately laughing around the corner once this happened and left the monitors off for the remaining hour of my stay without once coming in to see what was wrong or to fix it. The arrhythmias continued. I was given one bag of IV fluid and as the nurse left she parted the door slightly about 5-6", walked around the corner to whisper to the laughing convention of whom all gathered at that time and then walked by my parted door laughing louder just as they passed it in mockery. Upon the IV fluid bag being emptied another alarm sounded their attention and was again ignored until, in my frustration, I pushed the nurse alarm button and finally someone arrived after taking their sweet ass time, still ignoring the heart monitors. My initial choking complaints upon intake were also ignored and had to be verbally readdressed to the on call ER doctor by asking for his return to speak to him who thought I had nausea. Upon having no results from the monitors that were left off and given the failure to give an EKG when there were actual symptoms present, I was assessed as "fine" and let to go with a Tylenol, barely able to walk and focus as I called an UBER to go home. Additional labs plus continued arrhythmias and symptoms have shown that I should not have been discharged, nor inexcusable laughed at. Patient advocacy did nothing but attempt to redirect blame 10 days after the fact. My treatment was appalling. "The Hippocratic Oath is an oath historically taken by physicians. In its original form, it requires a new physician to swear, by a number of healing gods, to uphold specific ethical standards." They were hypocrites having no ethical standard aside to amuse themselves with their egos and idiocy.

SH

Shauna Martin

Unfortunately, due to my complicated medical history, Ive had several surgeries, went to various urgent care locations, ERs and many local hospitals as well. I certainly have other providers to compare St. Vincents with and wanted to share with others. So heres the bad: the ER here has a long waiting period. On the occasions I have gone, the wait average was about 4 hours. That might be true of any ER though? The waiting room could also use some deep cleaning and updating as well. Its not sanitary, and often individuals are laying with hospital blankets, barf bags, or sleeping on the couches in the waiting area, sprawled out with their feet on the furniture. This area could certainly use some work. But.... Heres the good news! Once you are admitted and taken back, the entire experience changes. The staff, whether they are doctors, volunteers, nurses, assistants, cafeteria_food servuce workers, or insurance representatives, all staff seem passionate, empathetic, and hard working. They listen, empathize, and keep an open communication and you really feel they care. Their ease and willingness to go above and beyond for their patients is unique to St. Vincents. I havent found it anywhere else. Upon being admitted to their hospital previously, my nurse made a point to check in on me without me needing to push a call button; yet if I did, someone responded immediately. They kept my room clean, they changed my bed often, checked in regarding pain levels, and made sure whatever I needed was taken care of. There is truly nothing more important in a hospital than the connection of a team to their patients. When I look back on those hospital visits, I know I was obviously ill, but thats not what first comes to mind; its always those who made my stay comfortable, those who reached out, and made stsying in a hospital as pleasant as it could be. My nurse would even offer my family a beverage when visiting. The care here is just amazing! If you have a choice of hospitals, I strongly recommend Providence St. Vincent. You can trust that they will give you the most excellent care each and every time. I extend my sincerest gratitude for those who work so hard at this hospital. Good care leaves a long lasting impression, and theyve set the bar high. Because of that, theyve earned my respect and loyalty; and Im certain theyll earn it from you as well if you seek treatment there.

RA

Raychael Bell

Im 13 weeks pregnant and had alot of bleeding. They made me wait 3 & a half hours. Seen people who got there after me go before me. Not only that but when they did take me back to be examined they only took 15 Min. The first 10 min was the nurce telling me that I had to change into a hospital gown and then and that the doctor was about to be in. Then the doctor came in & only spent 5 min with me. He just did a ultrasound and checked my babys heartbeat. Then I over hear in the hall the doctor talking on the phone with another doctor saying that he had over looked someones fractured bone. In he asked about a lawsuit. In he was just happy they werent going to put a lawsuit on him. Now that dont make me feel relieved about him only spending only 15 minutes with me to look at my baby. Then the next hour and a half sitting in my hospital room without hearing nothing nobody coming to make sure or nothing. I wanted to fill out a hospital report but they were just making me wait. They wanted to call my doctor. That was fine with me but when I call my doctor he gets back to me within 5min. I understand they have other patients then just me so I waited. But when it started going on 2 hours & I was hungry I wasnt about to stay any longer I had told them I was hungry they had given me 3 packs of salteen crackers. In expect me to be full in wait another hour and a half. While I watch nurses play at the nurce station giving each other hi- fives. Talking about jokingly " why are you working so hard" I asked myself why are you not checking on your patience instead of playing around. I wasnt a happy camper so I just got up and left. Cuz they were not trying to have me fill out a complaint form. In I was hungry and pregnant. It wasnt reassuring to me that my baby was ok. In thats the only thing they did.