Price Optical

567 E 3rd St, Williamsport, PA 17701, USA

Category:	Optometrist
Address:	567 E 3rd St, Williamsport, PA 17701, USA
Phone:	+1 570-323-8000
Site:	priceopticalco.com
Rating:	3.3
Working:	8AM–5PM 8AM–7PM 8AM–5PM 8AM–7PM 8AM–5PM 8AM–1PM Closed

Location

Photos 7

Reviews 12

T. Harris

Well, the person who said "worst employees", is correct. What an unfriendly feeling when you walk to the counter and the person doesnt even smile. What happened to good customer service? I told the front desk person that I have Blue Cross Vision, because thats what it says on the front of my insurance card, and she said she doesnt think they take this insurance, so she asks another employee who says, "no, Blue Cross uses Davis Vision and we dont take that". I told the lady that they are listed in the provider directory that I just looked up an hour earlier, and she proceeded to tell me they dont take it and it wouldnt cover my visit. I said my insurance certificate of coverage didnt say anything about "Davis Vision" when I just looked up the benefits an hour earlier. So, I said to forget it. I went out to my car and called the insurance company and the representative advised Price Optical is participating with my insurance, and the benefits are administered by NVA, not Davis Vision. So, not only are the people unfriendly, they are extremely unknowledgable. Perhaps she should have used her awesome customer service skills and actually called the insurance company to find out about my individual insurance instead of just asking a random employee if they were in network with my insurance. The other employee didnt even look at my ID card. Did I bother to go back in? Hell no! You couldnt pay me to be a customer at Price Optical in Williamsport. Maybe they need to be more selective on who they hire. Try hiring friendly, helpful staff. No wonder the parking lot and waiting areas were both empty. They probably turned away customers telling them they dont participate with their insurance when in fact they actually do. Ill take my business elsewhere.

Laurie H.

I have been a customer with Price Optical for more than 25 years and they have provided myself and my family with excellent care!!! I have tried other places and believe me, Price is second to none!!! The contact lens fitters (Nick & Nina) are patient & work very hard @ giving quality care. Dr. Phibbs is efficient, friendly, & professional. I always feel confident that his prescriptions are accurate (I have had bad experiences elsewhere). With the new technology Price offers, they were able to help diagnose & prevent a family member from possibly losing his sight!!! On the front line, I cannot say enough wonderful things about Gabe!!! She is EXCELLENT with customer service. She goes above and beyond to help the clients. Price would NOT be the same without her friendly, positive attitude. Tiffany has also been very helpful & kind throughout the years. The fantastic customer care that Gabe & Tiffany offer are another reason I return to Price year after year!!! I am SO GRATEFUL that Price Optical is in this town & I would not know what to do without the AWESOME service that they provide.

christy allen

I would like to be removed from your site. My experience was beyond horrific with Dr. Phibbs. He told me I had a brain tumor without looking at my chart when I actually had something that I was born with - no issues with my eyes whatsoever. After I felt that I was basically going to die for 15 minutes, he called me back (on his cell phone) to tell me he made a mistake. He admitted he never looked at my chart. So yes, I went to Nittany Eye Center in State College where there was amazing equipment and low and behold, I dont even need reading glasses, just cheaters. VERY UPSETTING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

A Private User

Absolutely horrible customer service. I went there about two years ago and I was treated horribly and ignored--Im sure this had to do with my appearance because I tend to dress down and have an atypical look. I decided to try again and the same thing happened. Three "customer service" people let me stand in front of them for an eternity before asking if they could help... again in a rude and inauthentic way. Im sure this has to do with my appearance as well. Too bad for the owner--I would have purchased frames there both times if it wasnt for that.

A Private User

If this review were based on the doctors - the rating would be higher. While the majority of the doctors are kind and professional - the front desk personnel show poor attitudes. They do not demonstrate the sort of customer service you would expect and which you deserve. I am not the only one who feels this way either. When I tell people where I go for my eye exam, I always here stories about the poor customer service and attitude they get at the front desk whether on the phone or in Price Optical.

Lynn Yeager

I have been going to Price Optical for eye exams and glasses for many years and have always had amazing care and service. I recently decided to attempt contact lenses even though I have a fear of touching my eyes. The staff at Price Optical was kind and patient with me, while they thoughtfully worked with me to navigate my new contact lenses. I very much appreciate their time and knowledge and look forward to my follow up consult to make sure Im enjoying my new contacts!! Excellent service!!

Chuck Ellis

Perhaps since the last reviews they have overhauled their customer service/front desk personnel. I had a friendly and helpful experience. My wife and went there and both purchased lenses and frames. I also purchased and continue to purchase contact lenses. I strongly disagree with the previous reviews.

Susan Kreger

Not horrible ,,,,,,,,,,but their money greed over rides their sense of customer care..............Will probably find another place to go........Sometimes you just expect professionalism when you go........yes.... i just thought more could have done for the customer.............

Richard Liebert

Sidney (counter customer service) went way out of her way to research my medical insurance benefits. I was very impressed with her tenacity. She was extremely helpful.

Dawson Jones

From my first phone call to both visits I had no problems. The front desk and doctors were very friendly and thorough with my exam, glasses and contact fitting.

Ta am

The worst employees Ive ever seen in the area. So rude, disrespectful, and arrogant. Along with a bad service and old styles. Not recommended at all.

morgan logue

Excellent customer service. Everyone is very friendly, helpful and professional.