Greenville Memorial Hospital

Reviews 3

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Karissima Walker

This review is about two different medical campuses, and they are both very very different: GHS Simpsonville: previously Hilcrest Medical Center The staff here are knowledgeable and easy to communicate with. My mother suffered liver failure/jaundice and I drove her here for treatment. The entire staff was helpful, caring, and observant. I did not even know what danger she was in until I brought her to the outpatient appointment desk. (We had previously made an appointment.) The nurse processing her intake paperwork was alert and concerned enough to test her eyes with a pen light, and sent us to ER. The surgeries she needed were performed quickly without incident. The paperwork I needed to sign was clearly explained to me, and any questions I had were answered with ease. The doctors kept me up-to-date with her condition and fully explained to me the concerns they had. The surgeon also personally spoke to me following her second surgery to make sure I understood (and could relate to her once she woke up) what had been done and why. I felt very confident in the staff at this hospital. Even the janitorial and snack-machine-stocking staff were kind to me! Now, thats service! GHS Greenville: aka Marshall Pickens and surrounding campus This hospital was very disappointing. After the caring doctors and nurses and other staff we found at a different hospital (GHS Hilcrest) I was extremely irritated. After a fourth (emergency) surgery to help restore liver function, my mother was not allowed a new set of sheets after diarrhea caused her to soil her original sheets during unconsciousness. Rather than lay in soiled sheets, she had to pull herself out of bed -- after four surgeries and still under the effects of anesthesia, which would make standing and walking unsafe for her -- in order to sit in the single chair provided for visitors. She asked, on two occasions, that her sheets be changed. I also asked - a third time. Her first request was politely ignored and nothing was done. When she requested a change of sheets a second time the nurse replied, "Youll only be here for a few more hours." Because EVERYONE wants to sit in feces for a few hours?!? Because I was the only next-of-kin currently in the country (my sisters were traveling together outside of the USA) I was left holding all the responsibilities. My (third) request was met with stony silence. Once the nurse replied she said, "We only allow each patient one set of sheets per day." SERIOUSLY? But back to my first impressions. Once I arrived at the hospital, the receptionist seemed disorganized, cold, and untrained. I wandered between nursing stations asking about my mother until I was finally pointed to the right room -- where I found her sitting in a chair because her sheets were soiled, she had not been fed, and no attendant nurses had even come to check on her for the past few hours. I wish I had gotten some name tags. If at all avoidable, do not go to this hospital. The staff are rude, poorly trained, and I dare say even cruel. I know my reviews of two locations of the "same" business seem dichotomous. I believe that GHS taking over regional hospitals has only lowered the standard of care. It has not improved the care patients receive; and GHS has certainly not made any effort to help the family members who are affected by the illness of a loved one. Be ware.

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Dena Williams

My husband was hospitalized in this Hospital for 3 weeks. When he was in CCU, most staff was attentive to care for my husband. Except, his last day in CCU was terrible. The nurse had no idea where my husband was, for few hours. Someone pick up my husband for dialysis NOT even his schedule that day! When they move my husband to ICU Unit, the first week was ok! When they move him again to another side of ICU, thats when I begin to see the staff has a poor service. The room was dirty. My husband had catch a pneumonia infection. Although, my husband was able to use the bathroom by himself but he cant get up without a nurse assistant. He had to wait whoever is available. I can understand the Hospital dont want to be responsible if a patient fall on the bed. At least, the staff should observe the patient if he/she can go alone without calling anybody! Having a pneumonia infection, patient should be able to get up all the time to take care the fumes in the lung! The staff has very poor communications. The day before I took my husband home, the staff agreed that my husband can go home the next day. Upon my arrival in the Hospital to pick up my husband, I ask the nurse what time can he go home that day? The nurse have no idea about my husbands discharge. I ask her where is the physician on duty that day, her responds was somewhere. When I approach here this was around 12:00 p.m. What she did was to put an oxygen to my husband. I ask my husband if he can breath without it, and he seems perfectly fine. By 1:30 I approach the Nurse to turn off the oxygen from my husband because I need to monitor him for an hour before I take him home and she did follow my instruction. By 2:00 p.m, I ask her again I need to speak to a physician if my husband can go home that day. The doctor doesnt really want my husband to come home that day, I dont really know what her reason was! She finally agree I will take him home that day. That was Saturday afternoon, I ask the doctor if she can have my husbands medications ready for me to pick up at the Pharmacy near of where we live. Her responds was, some medications has to be a hard copy to take it to the Pharmacy. She gave me hard copies for all the medications to pick up at the Pharmacy. Since it took them 5 hours to discharge my husband, the Pharmacy downstairs closed at 4:00 p.m, and all the Pharmacies closed at 6:00 p.m on the weekend. My husband indeed up no medications to take until the next day because we left the Hospital at 7:30 p.m. The staff extremely have poor service and Ive never seen like this in my life. I can understand this Hospital is under staff, but it seems like they do not care if the patient has no medications to take?

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darian Jones 1

This hospital used to be the best. Not anymore. Since September 2015 my mom has been in and out of the hospital and several it was their fault. I took my mom to hillcrest because she was taking antibiotic for uti and it was not helping. She got to where she couldnt walk. Hillcrest had to transport her to greenville. They give her antibiotics thru iv. They do a cat scan and said she had something wrong with her back. The doctor comes rushing in to take her to emergency surgery and mom didnt want back surgery. But he was going on vacation and he said he wanted to do it before he left. Mom said no. Well next morning he comes back and says oh because she had heart problems her heart is not strong enough for surgery. So another time I take mom with chest pains. They do xray and says she not having a heart attack and sends us home. Three hours later back up there shes having a heart attack in the hall. Now I took mom because she fell and they xray her and done cat scan and said nothing is broken and gave her pain medicine and sent her home. Four days later shes not getting any better I take her back up there and she has at least 4 broke ribs and has to be put in icu because she setting up pneumonia. She was tested for uti but the nurse said test come back clear. I told her but her urine is dark and the nurse said you need to drink water not soda. So now mom is in rehab she cant walk and she just stares t you when you ask her something like she dont even know you talking to her. I dont know what is going on.