Sumner Regional Medical Center

Reviews 3

CA

Cassi Walsh

Ive been to Sumner 3 times. Admitted all 3 times. I couldnt say enough wonderful things about the staff during my first 2 admissions (with the exception of one nurse during my 2nd). From triage, to er nurses and drs to floor nurses - all excellent. Truly caring and compassionate. I wish I could remember all of their names, but the two that really stick out are Katrina and Lakeisha - best nurses ever. During my 2nd admission I had a day shift nurse named Taylor. I could write a book on how incredibly rude and abrasive she was, not to mention judgmental. Asked her for a Norco (ordered by my DR) she said no. Just plain no. Asked her for one hours later, she rudely handed it to me and left without watching me take it (against protocol). Overheard her later in the day speaking about me in the hallway - in front of patients and visitors. In a very negative way. About an hour before her shift end I asked her for my IV pain med, she said the dr had changed it from every 4 hours to very 6 so I couldnt have it yet. I asked why - she said he feels I didnt need it. I asked to speak with him - he came right in. Told me she called him and told him I didnt seem to be in that much pain - this coming from a nurse who came in my room a total of 4 times during her 12 hour shift. He said hed change it back, no problem. Again, overheard her telling him to at least cut my dosage in half. This poor Dr sees so many patients per day and I have no idea how he keeps them all straight in his head. He did cut dosage in half, I imagine it was simply to shut her up. She came in with the meds and said "i got it all fixed for you". I asked her if it was the same dose and she lied straight to my face and said yes. Wonderful to have a nurse who ignores drs orders, doesnt follow protocol and lies to you when she is in charge of your health care. Her name is Taylor and she was on the 2nd floor. I have filed a complaint and will follow up. Next admission - admitted for same issues. I was not even off the stretcher from the ER and in my bed yet when nurse Taylor (who was NOT my assigned nurse) and Dr. Sharon Wilson entered my room. Both incredibly rude. The Dr did not physically examine me, or ask me what was going on with me. They simply told me they were going to call my husband regarding some GI meds I was prescribed. I said fine but please call him from my room as Id like to be involved in a conversation about MY health care. They ignored me, called him, and could not get in touch with him. My assigned nurse (very nice man) came in and told me she had ordered some meds for me - one I have never once taken before, and he did not see an order yet for the potassium that I was actually admitted for. He (upon my bequest) asked the Dr. to come to my room and speak to me about this. She never showed up, stopped answering her pages and left for the night. I was not going to take a medication that Ive never had without an explanation as to why. I spoke with the night nurses (again, very sweet, caring people) to see if I should just wait for the night doctor and ask him to change my meds to what I always get when im admitted. They told me she put in my chart "NO medication changes". Which I dont understand why one doctor cannot change another doctors orders - especially since she did not examine me or speak to me. Sumner is in my experience a wonderful place to be when you are ill, however I will never return. Taylor the nurse and Dr. Wilson have completely destroyed my faith in the medical profession. I am following up to find out if I can file a report with the TN Department of Health due to the fact that Taylor did not watch me take a narcotic that she gave to me and also due to Dr. Wilson ordering medicine without physically examining me or speaking to me about why I was there.

SH

Sherri Davis

My daughter had surgery on Jan 13, 2016, she was told by pre-op to be at the hospital at 530am so when we got there same day surgery said they were not expecting her until 730am that her surgery was scheduled at 10am, so finally at 820 they come in and started her IV and they had told her before she went in that since she was so nervous about her surgery that as soon as she got to the hospital they would give her something to relax her but they didnt. So she laid in this room for almost 3 hours and 1 nurse came in during that whole time for a minute if that so she laid there worried and crying because she was scared about the surgery. So once they got the IV started she asked if she could have something to calm her down and they said no there wasnt time to get something to the floor before they come and got her. The nurse didnt even know that she was still in the room until 1 of us went out to the desk to ask for something for her. Well finally they come and got her at 1033am and took her to surgery and said that someone would contact us every hour to let us know how she was doing. We finally found out at noon that they had taken her back. We kept asking about her since we hadnt been told anything except the surgery would take 1 1/2 to 2 hours and they just kept saying the Dr will be out to talk to you shortly, finally about 315 I went up to the desk and said we need to at least know that she was ok cause we were thinking something had happened to her so they called back and said she was ok that she had been in recovery for an hour, they could have at least let us know that she was in recovery and that she made it through the surgery. So they finally got her a room around 6pm and once they got her up on the 6th floor the nurses up there were great, they were all very good to her and took good care of her and also her recovery room nurse was really good to, they said in same day surgery that they had had it happen before where the patient shows up earlier than they should because they were told to so, something needs to be done about this

BR

Brenda McKnight

I was a patient March 28th . I had very good experience with all the nurses except he night nurse in ER Tom. He was very lazy sloppy. He charted he gave me medicine for nausea which he didnt.i guess he thought i didnt know what was going on or not looking so he came in drew up the nausea med that had sat on table and squirt it out. My blood pressure was stroke level. It Was so bad that I will never go back without my family. He was really scary and mean. He didnt even pretend he cared. Said some very mean things that i couldnt even repeat on this page. If you ever go up there alone take video if u can hold your head up at all. All the other nurses were wonderful especially a nurse on the floor day shift named Victoria. She was so kind and patient. I appreciated her more than my feeble words can say. She took a lot of pride in her work and she was very good. I had a lot of respect for her. I feel unable to adequately convey what a great nurse she is.if I could cancel out Tom the review would be excellent . Rating individually :Tom 0 hospital a 4☆ and Victoria 5+☆. Victoria is an asset to this hospital and I thank God for her. Pray that if me or my family ever go back we will have Victoria for our nurse. Imagine what a difference it would make if more nurses were like Victoria.