Barton Creek Eyecare

2901 S Capital of Texas Hwy, Austin, TX 78746, USA

Category:	Optometrist
Address:	2901 S Capital of Texas Hwy, Austin, TX 78746, USA
Phone:	+1 512-306-8949
Site:	bartoncreekeyecare.com
Rating:	4.4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–6PM

Location

Photos 12

Reviews 10

Elizabeth Simion

The practice is deceptive with insurance policies and prescription costs. First, the lady working at the front desk was rude and incompetent. I called to make my appointment and to confirm that my insurance was accepted; I provided all the information prior to the appointment. When I arrived, she informed me that the insurance department couldnt find my policy and they were too busy to let me know despite me being the only patient there and her obviously knowing about it before I arrived. At that point, I couldnt even cancel the appointment so I just had to pay the steep cost. My insurance information is available on my husbands work computer or through his work VPN, so we couldnt access it there to prove they had made a mistake. It was truly disgusting customer service, and she was even poorly behaved enough to argue with me when I politely requested that she contact customers about issues before its too late. Her attitude was appalling, frankly, and its the first impression customers get of the practice, which leads me to believe the management is also questionable in regards to unethical financial practices. My second financial issue is that I requested a 30-day supply of daily contacts and instead I received just a 30-count supply, so its twice as expensive as we discussed. I dont mind paying for what I use, but I mind being intentionally misinformed. Its disrespectful. I gave it a two star because the medical assistant was good and the doctor was nice. The administrative staff ruined the experience and I would never go there again. I advise you to avoid it, too.

Dakotah Hicock

I scheduled my appointment on the website and got a confirmation message. Apparently, this doesnt mean youre confirmed. I did not have a link or button to confirm the confirmation (because that makes sense) Never got a confirmation email. Left work early to get over here and the staff was rude to me and told me it was my fault their system didnt work. I will not attempt again. Ill just go somewhere else that doesnt treat customers rudely because their system failed. Its not my fault your web site has not been updated since 1998. There is no excuse for that pathetic web site in 2016. I will tell others not to go here and deal with the rude staff as well.

D. Todd Smith

I have been a patient of Dr. Soltyss since I moved to Austin 11 years ago. Back then, he had one office in a small space attached to Barton Creek Square Mall. He has since built a successful optometry practice that spans four separate locations. Although his practice has grown, the service I receive remains excellent. I would recommend him to anyone.

Panfish Sam

Excellent customer service when i went. More tha. One person asked if i needed anything, water, coffee, or even popcorn. They are friendly and listened to what i needed for my vision to be better and options on contact lenses. They even would price match the contacts if i found them at a diffeent place.

A Private User

I saw Dr Soltys on very short notice on the day after July 4th for a very red, irritated eye. He was very professional and thorough and calm. Kept me informed as he was looking around my eye, what he was doing and what he was seeing, and when things might hurt a bit. Was very happy.

Lathan Hall

Dr. Soltys and his staff are remarkably amazing! The staff are very knowledgeable and always friendly! Theyre professionalism and attention to customer care is top notch! Definitely coming back next year to get my eyes checked and making sure my family and friends come here too!

Jennifer Snellgrove

Scheduled exam online same day. The staff was very friendly and knowledgeable. Dr. Nelson was amazing and they had the latest and greatest technology. I will definitely be bringing my family here for all our future vision needs. Highly recommend!

Christian Cortinas

Incredible office, saw me on a Sunday afternoon with no appointment and got me all fixed up after I lost my glasses the night before. Would recommend to anyone in the Austin area.

Edward Hauser

The Dr. Soltys and his team of doctors are experienced and the staff professional. They can usually get in to be seen on short notice. I wouldnt trust my eyes to anyone else.

mare hopkins

Always a friendly, professional experience!