Emergency Animal Hospital - South

Reviews 4

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JONaTHaN TReYLuX

When I needed to take Dioji (my emotional support animal of 12 years), they didnt treat the situation like I had brought to them a member of my family but rather an old car they immediately deemed to have expired. Our regular vet oncologist wasnt available on the weekends so our visit to this clinic was necessary. Without inquiring about the opinions of our oncologist, the woman intaking Dioji looked at me and insensatively said, "It might just be end game". Later that night, when my own online research revealed other possibly reasons for her newly escalating condition, I called them up and calmly asked why these hadnt been considered. I was mindful of not showing frustration so that I might best find what could help Dioji the most. That was until her responses began to seem overtly defensive & careless, getting us nowhere. Now the protective parent in me got quite upset and I asked to speak to someone in charge, as it was clearly not her. The new woman who then takes my call tells me the one who handles complaints wasnt in and then attempts to neutralise the situation with excuses (not reasons) whilst never showing the least bit of sympathy for what I was going through emotionally. She even had the nerve to accuse me of me of just wanting to vent "because I found out my dog was terminal". She was not qualified to make these assumptions because she new nothing of the prognosis given to us by our oncologist or that Dioji had been getting treatment successfully for the past year. I was under no pretence that my gal would live forever and had already accepted this. But what I wasnt willing to accept was this cold, careless attitude in the canine medical field, as my gals not just a material possession or piece of property to me. Then as if believing she might have actually neutralised the situation adequately, the woman on the phone asks if I still wanted to receive a call back from the person who handles complaints. I calmly said "Yes." I then hear a sigh come from her like I was still being ridiculous. I never received that call back. Places & behaviours like this are saddening and seem to go unchecked. Its past time for a paradigm shift in how pets & animals are regarded in the business of mainstream vet care.

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Christina Shelton

DO NOT TAKE YOUR PET HERE. I HAD NO CHOICE BUT TO TAKE MY 3 POUND CHIHUAHUA THERE. THIS WAS THE CLOSEST CLINIC TO ME AT 2 IN THE MORNING AFTER MY BABY GOT BITTEN BY A BABY RATTLE SNAKE ON HIS CHEST. HE WAS GOING TO DIE IF I HAD TO DRIVE ANY FURTHER. THEY WERE NOT GOING TO EVEN START TREATMENT UNLESS I AGREED TO FULL PAYMENT. I CALLED A FRIEND AND THEY WERE GOING TO HELP ME PAY THE "INITIAL COST" OF 400.00. MY FRIEND ENDED UP HAVING AN EMERGENCY OF THEIR OWN THAT MORNING AND COULD NOT HELP ME. I STILL OFFERED TO PAY SOMETHING TO AT LEAST SHOW GOOD FAITH. THEY REFUSED. CRASH WAS LIKE ONE OF MY KIDS, I WOULD HAVE PUT MY CAR OR HOUSE UP FOR HIM. THE LADY THAT I HAD TO DEAL WITH WAS SO HEARTLESS AND WELL I COULD THINK OF A FEW MORE CHOICE WORDS. SHE WAS NOT ONLY HEARTLESS TO ME BUT SHE WAS ALSO THAT WAY TO ANYONE THAT CALLED ON MY BEHALF. THIS CLINIC REFUSED TO ACCEPT ANY FORM OF PAYMENT AT ALL UNLESS IT WAS IN FULL. MY VET BILL WAS OVER $1700.00 TO SAVE MY DOGS LIFE. SO INSTEAD OF ACCEPTING PAYMENTS FROM ME THEY GAVE MY DOG TO THE POUND INSTEAD. CRASH WAS MY EVERYTHING AND HE WAS VERY ATTACHED TO ME, I KNOW FOR A FACT THAT HE WAS SICK WITHOUT ME. TO SOME PEOPLE THEIR PET IS THEIR CHILD SO THIS CLINIC HELD MY DOG HOSTAGE AND WOULD NOT RELEASE HIM UNTIL PAYMENT WAS RECEIVED. SO INSTEAD OF WORKING WITH SOMEONE THAT LOVES THEIR PET VERY MUCH THEY SEND HIM OFF TO THE POUND. MY DOG CRASH MEANT EVERYTHING TO ME AND IM SO SICK THAT A HUMAN BEING THAT IS SUPPOSE TO HELP ANIMALS TURNS AND DESTROYS THEM ANYWAY. SO UNLESS YOUR RICH DONT TAKE YOUR LOVED FAMILY MEMBER THERE BECAUSE YOU WILL NEVER SEE THEM AGAIN...... THIS CLINIC IS THE WORST I HAVE EVER SEEN OR DEALT WITH AND I WILL BE FILING A FORMAL COMPLAINT. MONEY IS MORE IMPORTANT TO THIS PEOPLE THEN ACTUALLY SAVING A PET.

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chipwal

Last Saturday, a sore in my dogs mouth, an issue that was being handled by our regular vet (who was closed at the time), deteriorated. I called several emergency numbers and all had waits of 2 hours or more. The Emergency Animal Hospital had a wait of only 30 minutes at the time (and had good reviews) so we went there. From the two people we met at the desk to the vet tech who promptly took us in (the wait had apparently diminished) I couldnt have been more impressed. The front desk staff were friendly, empathetic and efficient. The vet tech took a lot of time with us and left the room numerous times to consult with the vet. She ultimately said that the situation was one that could probably wait until Wednesday but said that if we wanted to see the vet, that was our choice. I had confidence in her so decided that the vet probably couldnt do any more and said that the vet could take his or her time with someone else. And the icing on the cake was that since we didnt see the vet, we were not charged the $90 fee for a weekend vet visit. This was an additional relief (on top of the reassurance that it looked like he was in no discomfort so it could probably wait until the vet who had already begun working with Hunter on the problem saw him again in a few days) because our poor old dog was already scheduled for surgery on another issue in a few weeks. These guys were great ... and the facility itself was beautiful.

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Lauryn McCreadie

The first visit was honestly pretty pleasant as far as the staff goes. They could not figure out what was wrong and the only solution was XRays where they found nothing but then sent us home with meds. $300 later we were hoping this would work since this seemed like their ONLY solution. They told us to come back a few days later if nothing improved, however we wanted the meds to kick in full swing before spending more money for her itchy butt that they couldnt figure out the reason to. But a couple days later I called concerned and whoever answered the phone was NOT the first receptionist we had on the prior visit. She told me with attitude "this clearly says in two days if you did not see a difference come in. What was the hold up?" I replied, quite frankly I did not want to spend another $300 there to get a "I dont know what wrong but try this" again. All she had to say with a little more tone in her voice was that we could come in and get her checked out again for another $98 plus whatever else was needed. That short conversation, along with my cat not getting better from our visit has turned my opinion about this place into a negative. I dont mind spending more money to help our cat feel better but when they just tell me "I dont knows" I dont think so. We will be attending a different place from now on that hopefully will know how to take care and cure our baby.

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