Manchaca Village Veterinary Care

Reviews 4

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Caitlin McClain

After more than two years of bringing our pups here, Im officially done. The staff is kind, the techs are sweet and the vets are knowledgeable - thats probably what kept us around for the two years we stayed because other than that, its been a very lackluster, mostly frustrating experience. This past visit we brought both dogs in for an annual checkup which ended up being nothing other than a complete & total money grab. I think we were sold on different vaccines (majority of which totally ridiculous for our two INDOOR dogs) for over an hour and a half. And when I turned down an unnecessary vaccine, I was told some horror story of a random puppy that came in once and died or almost died because it didnt have that vaccine. This happened 3 times on this visit. Seriously? Its like they were all just coached on selling techniques before we came in. They also tried to sell us on fecal exams, blood work, and xrays - all of this before even LOOKING at our healthy pets. Absolutely no underlying reason for all this work other than for Manchaca Village to pad their wallets. What put me over the top was the $60 ear swab they wanted to perform on our golden who has constant yeast ear infection issues and has been treated for them by this vet several, several times - but they wanted to perform yet another expensive swab so they could make sure it was "just yeast" againnnnn. Its been JUST YEAST every single time and, in fact, she was still under the same yeast infection treatment I had already paid for LAST visit when we came back in for this visit. So, if their meds dont work, theyll bill you again to test for the same exact treatment they are going to try YET AGAIN, unsuccessfully. Its a cyclical moneymaker for them and Im 100% over it. Our bill was going to be $450 before I weeded out a bunch of the unnecessary procedures - $450 for two healthy dogs that have no issues other than one with the same yeasty ear we came in and paid $225 for the month prior... umm, no. I tried this small vet in hopes that they would be more hands on and attentive than the large vet from our previous neighborhood but honestly, they make our old vet look awesome. Even though this is a small clinic we very rarely get the same vet for more than two visits in a row - so they never build a relationship or knowledge of our dogs like a genuine small clinic would. But they still have small boutique vet prices? Its a lose/lose scenario for the customer, win/win for them. I will say, the front desk staff is very kind and I love all of the techs weve ever had. They are also good about sending you reminders of your upcoming visit, and sometimes a tech will send a followup email which is also nice. The techs and front desk are pretty much the only reason theres two stars on this review instead of one. Sorry MVVC, well be going elsewhere from now on.

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Debbie Butler

Our Big dog Harley has been afraid of Vets as long as we have had him. He was an abused pup and biting was an issue before we had him. So I had used MVVC years ago with our cats and loved them and gave them a call. Explained the issue and asked for the female vet, the would at least increased our odds. I loved the new back door entrance which he loved too. I brought his favorite and only addiction a tennis ball. He was completely relaxed. I could not believe it. We played ball in the waiting room. He was not nervous at all. Jumped up to say "Hi" to the young girl at the counter. Like he felt this was a good place. When we went back to the room, he still just played, jump up on the scale, not afraid, Dr. and Tech were very understanding of his issues and we all just got to know each other, he was happy and no muzzle required. He got everything completed he needed to and the rest we put off till next time to make this a very positive experience. MVVC always carefully listens to my concerns, explains any tests or treatments that might be needed. If something can be done at home they tell me. Harley if healthy and happy because I listen to them and they listen to me. If I need something quick done from a tech sometimes it would be no charge. I can communicate with them through email or phone and a vet is always available. Harley our awesome dog and Chewy our beautiful old lady kitty. In their office they offer a lot of information for pet care and disease and food. Education and first class treatment is primary in their office. I love them and Harley gives 2 Paws Up!!!

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Zoila Ruiz

My experience at MVVC was the best Ive had in a good while. The girls at the front desk were super busy but made time to explain the paperwork I had to fill out. The tech was already waiting for me to come back to the room with my little one, Luna. Mind you, Luna was very irritable, frustrated, tired and in obvious pain and discomfort. As you can see in her picture, she has no front legs. She was born like this. She is now 15mos old and all she knows to do is drag herself around. She developed moderate to severe lesions at her dragging sites. The tech tried her best to get her and start with her weight and all. Luna was growling and trying to bite. They tried the towel wrap; didnt work. They tried the muzzle, that didnt work. Finally they tried the hamster ball and that got her to calm down completely. They were able to do her exam in a calm and serene manner. Up until then Luna had no choice but to cooperate. Dr. O and her tech were amazing. They gave me a complete explanation of what her problem was, the gave her several meds along with a dust mite medication. And the best of all they work out a perfect plan for the financial part. I walked out of there 100% satisfied and grateful for those that donate for others in need. This was our case. I barely had the consultation fee and they worked out a plan for her meds. I HIGHLY RECOMMEND MVVC!!!! Staff is amazing, they move around so quickly and in a timely manner and they dont allow you to walk out with being satisfied and in doubt about the care of your furry baby. Thank you MVVC!!!!

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Christina Hall

Recently took my dog here looking for a new vet since I Moved from Kyle Texas. The place has good reviews, which is the reason I picked it. I will never return and will let everyone know about my experience. I took my dog Howard here for us annual exam and vaccines. I also had my three year old daughter with me who was overly excited about taking her dog to the vet. While Cheryl the tech was going over a quote with me my daughter was trying to speak as well, she asked my daughter to be quiet while she talked to her mommy. She said it in an extremely rude way. That was strike one for me, I have never had someone speak to my daughter that way right in front of my eyes. They then took my dog to the back to give his shots and express his anal glands. When she brought him back up to me she walked us outside and told us to just wait outside because the other dogs were barking at Howard and they didnt have any clean rooms available to put them in. I let her know I havent paid yet, and she said thats fine we will get you when we are ready. It was 100 degrees outside that day and they had my three old and dog waiting in the extreme heat. Howard was also put on a new medication that the tech didnt go over and the receptionist just handed me. I will never return, and you should never bring your animal here for care. A few weeks later I requested his vet records and I was sent his medical history with the notes the practice manager made talking about me and how shes inactivating me because I spoke to her about the situation.

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