Memorial Dentists

Reviews 7

FA

Falisha Hanson

I have no idea where to start...moved to Texas late 2015 new to the area so I wanted to keep all care practices close to home. May 2016 found this dentist office very nice and friendly. Had AFLAC as a secondary insurance carrier went back in after my visit nice lady (dont recall her name) gave me an itemized invoice. This experience caused me to refer my mom to their office. Fast forward to March 2017 my daughter had pain in her tooth looks like previous work from a Michigan dentist had fell out... my mom took her in because I had to work. Called me with over $800 bill I paid it then called me again saying I owed additional money after my mom and daughter already left. So of course Im at work they would not even start the procedure on my daughter until I paid them so I just wanted it taken care of. After the dust settles I get a receipt that does not show the additional money I paid...I get a treatment plan with dates from 08/2016 never went to the office during that time. So I asked for a bill which is a ledger that shows what you are charged, what was deducted and what is still owed. Last time this was no problem...uh this time I was being told via email about things I never asked about, being told sorry I dont understand and pretty much not a problem I can take my business elsewhere...mind you this made me feel like a number and they were talking down to me. I have worked at hospitals, worked with doctors never felt berated like I did via email exchange with management. My daughter has to go back to get her teeth sealed (already paid for work that wasnt completed or I would not go back) but then as they so kindly stated they can forward my paperwork where I would like so I will be finding another office. I also told my mom not to go back there. Anyone that does not do accurate billing and calls back to charge you more makes you question what else is not done properly the first time...I have been in customer service a long time and I would never allow for such an exchange to take place on my watch. Only gave it two stars because my initial visit was awesome but seems to be going down hill now.

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RE

Reda Elhaouari

The doctor was great friendly and very informative and so was the dentist assistance, but the worst part was dealing with the Office Manager Kasia. Kasia lied to me about a procedure which the doctor said was optional and up to me to opt for it or not ( its my mouth and my face i can do what i want after hearing a professional advice and there is no need to be pushy and tell me my face will shrink if i did not fill up my gum with a bone extract a procedure that costs $575 per filling). Kasia kept her lies and even said if i did not do that procedure the doctor will refuse to provide service to me. Then when i insisted that i dont want it, she said she will double check with the doc and techs and get back to me. ultimately Kasia took me off hold on the phone to tell me i was free to chose what i need to do to my own teeth and mouth. her lies were directed to generate more money ( $2300 extra charge for a thing my previous dentists never insisted on me getting it < i changed insurances and was referred to this place>) for the facility and there is nothing wrong with making profit but THE WRONG THING IS TO LIE TO CLIENTS WHO TRUST YOU AND TO BELITTLE CLIENTS AND UNDERESTIMATE THEIR INTELLIGENCE AND KNOWLEDGE. She was the worse Dental Office Manager I ever dealt with

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John Martin

I have been a patient at Memorial Dentists for 20 years. After moving over to the present location on Dairy Ashford, the place changed completely. Many of the long term personnel did not make the move. The new personnel run the place like a bank and when I go in for a simple check-up I feel like I am a consumer on a used car lot. Sort of reminds me of going into a Firestone Tire Store to buy a set of tires and receiving a laundry list of items that must be taken care of or the wheels are going to fall off. What happened to the small considerate dentistry practice? Also, we have found that we must review our invoice with a fine tooth comb, because it now seems to have mistakes in the practices favor. All about money these days!

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JI

Jignesh Adhyaru

Recently I had visited Memorial Dentists for Dental Surgery. To start with I was very much concerned about the treatment I was supposed to undergo, however once I visited the clinic, saw overall setup and met the Dr. Siddiquie, I was very much relaxed and decided to undergo the surgery in the very first visit. They had explained the treatment and charges well in advance and there were no surprises later on !!Needless to say, it was very smooth and I am ready to go for my next visit in the span of the one month !! I would definitely recommend to visit the Memorial Dentists for dental related issues. I would also like to thank one of my friend Earl to recommend this clinic to me. Thank you very much for your great service.

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Nicolas R.

When I as in Houston me and my wife used that dentist after reading all posted reviews. But we are unsatisfied by their service. First they ask us to pay in advance for the insurance.... and they never contacted us when they were paid... we discovered that one month later.... Secondly 2 months after leaving Houston, and having closed our accounts their... they sent us a letter with a bill and some extra penalties fees for more than 60 days... and it was the very first letter from them. And then they did several additional works, and I should never accept these... as I have a big pain somewhere it was not hurting. You should definitively avoid that dentist !

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PA

Pammy Briscoe

CINDY! WOW! Above and Beyond my expectations!!! I had tears when I left the office and its not because I felt any pain -- I DIDN"T! Its because of the huge blessing that was the gift of not charging me for a crown to be re-applied as it fell out. Financially things are extremely tight for me and to have been given this blessing caused tears of joy. Cindy was so friendly and detailed in everything she and the Dr. did I wasnt in any pain at all and the dentists visit was seamless, painless and quick! Thanks to the front office for fitting me in right away! Really and truly a sensational team of people that treat you like family!!! God Bless!

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AR

ARIJIT GUIN

Horrible place..I have been using their service for 2 years..I was loyal and I have done everything what they have recommended me..still they are horrible..they are always do extra services without your permission and they know these services do not get covered by insurance and I have been getting bills for that. The administrative stuffs are rude and they dont know how to talk to a customer. I was told that they have been doing favor to me by filling insurance claim for me and they said most of the other places dont do that. I am done with them.. Please please do not go there.

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