Category: | Urologist |
Address: | 12709 Toepperwein Rd #206, Live Oak, TX 78233, USA |
Phone: | +1 210-564-8000 |
Site: | urologysanantonio.com |
Rating: | 5 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
AN
Antonio Lopez
Dr. Talley is the BEST. The staff, on the other hand.is inept condescending.and rude. It took about 20 minutes to make an appointment. Because the doc is scheduled so tight, the next appointment is about 35 days away. Been out of my prostate meds since April - its now June 19. I have been trying to get the prescription filled or have someone call me since 8:30 this morning. It is 2:36 pm - still no prescription...and NOW, NOW, the woman I was ON HOLD for, for OVER 20 minutes...got o the line and told me they could have the new (female) nurse practitioner give me my prostate exam and I wouldnt even have to wait for an appointment....I am a 65 year old man. I am a long-term patient of this office. I am VERY uncomfortable with the thought of an inexperienced young woman giving me a prostate exam. So when I told her I would prefer to wait for the doctor appointment, this ridiculous woman, started to SCOLD me. Indeed. She said Now if you dont come to the appointment we will NEVER, EVER call in a prescription for you again. Are prostate meds a big ticket black market item? Does she assume I am addicted to them? My wife and I are moving out of the country and we have been travelling. Also, as I turned 65 and my Retirement kicked in, along with Medicare, I have been sorting out that particular nightmare, and so have not been able to make an appointment to refill because I did not have the cash just in case my insurance was not active. etc. I should not have to be treated like a child or an imbecile. It is really very sad that we are victim of these power-tripping office people who do not have any grace or proper etiquette. I will likely NOT be making that appointment, as I am currently searching for another Urologist who is not a part of a giant practice that allows such rude incompetence to balloon into something so far gone that it is "normal" or "expected". While I am sure this woman would like nothing more than everyone over 60 to start dropping dead from inept medical care, I am a healthy man and expect to live a long time. And the day that a rude office person decides whether I get necessary medication or not is the day Ive completely lost all reasoning and communication faculties. Punitive medicine? I think not. Sorry you have such a rotten staff, Dr. Talley. It is just not worth the frustration anymore. We look forward to retiring in Europe later this year and in so doing, getting the medical care we need along with good manners.
BR
Brad Gray
Our family was complete and the decision was made and I was a ball of nerves, its vasectomy time! I read all the articles, watched all the videos but the irrational fear of the unknown was with me and Dr. Talley did a great job of disarming my tension and bringing a little humor into the room. It was as quick and easy as he promised, couple of days rest and I was back in action. I appreciate Dr. Talley’s bedside manner and the staff as a whole.
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Landon Middleton
I was very anxious about getting a vasectomy since the area is, obviously, quite sensitive. Dr. Talley was a true professional and put my mind at ease. The procedure was uncomfortable, not painful, complete in about 12 minutes. The entire visit from arrival to exit was about 35 mins; fast! I highly recommend Dr. Talley.
JO
JOHN SANDOVAL
I was there about 1 week ago. I was scared and very worried. He and his staff made me feel like i was just getting a check up or something that easy. I was in and out 15 min tops and now on my way to recovery. No pain at all just a little discomfort.