University Medical Center

Reviews 4

GI

Gina Jennings

Stellar service. My dad got into a bad accident an hour away and was immediately transported to University Medical Center in Lubbock. Surgical ICU and the geriatric unit treated him well. Top service! Two days after he was discharged and returned to Oklahoma, they called to see how he was doing, ironically while was sitting at his doctors office waiting over an hour to be seen for a follow-up. The nursing staff see a need, and they get right on it. My mother and I had to drive from Oklahoma to Lubbock, and we got in around 1am in the morning. The nurse gave me a list of hotels within a block that offer medical rate discounts for stay. Be sure to ask about the medical rates. We stayed at the La Quinta Inn only a couple blocks away. We were greeted with a cheerful smile, and we got a room right away even without a reservation - at 1 in the morning! Lubbock Texans have been outstanding. Im very grateful. The second time we returned to visit dad after his surgery, we slept in his room. There was only one reclinable bed. The nurse immediately ran to the other room to get one for my mom. Very attentive. Also, keep in mind that the University Medical Center is adjacent to the Texas Tech University side of the hospital. Be sure you know which side youre supposed to be on. Sometimes people will tell you to enter where the double flags are. Well, both sides have double flags. So it can get a little confusing. After youre there for a couple of days, youll get used to getting around there. The units are interconnected and you can walk through by hallways, but if you dont know where youre going, it can make for a very long walk. However, the friendly patrons can help show you around. Youve seen hospitals that just feel sad and glum to be in. UMC is nothing like that. It even feels cheerful at night. Maybe its the lighting. The parking lot is big and divided by rows A, B, C, D. In the morning the parking lot fills up fast. If you have a handicap sticker on your car, use it. Otherwise, youll be parking way in the back. They also have a shuttle service from the front entrance to the parking lot. So be sure to remember what row number youre in: C3, D2, etc. Its pretty organized. Security is always present on the facility, not like a police state or anything, but regular security making the rounds. Made me feel much better. Plus, they have a helicopter pad for medivac. My dads a senior citizen, a military veteran and an out-of-towner, and his care was prime. If youre thinking about University Medical Center for treatment, go for it.

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ER

Erin Stephens

The main hospital seems to be fine so far but if you ever have to be seen at the Medical Pavilion, I will pray for you. Im currently a student, pregnant, and am on medicaid for pregnant women due to my financial situation. Not that I have to make excuses for being on medicaid but I almost feel I do because of the way Im treated when Im seen by doctors and nurses (mostly ignorant nurses). My insurance is limiting in that I can only be seen by my doctor at the medical pavilion, a branch of UMC. My last experience consisted of me repeatedly being told I should choose another doctor other than mine because she was "really busy" and had "a lot of patients to see." I thought to myself hmm...dont all doctors have a lot of patients to see? Perhaps if I had another type of insurance, I would get a bit more respect. Anyway, I literally had to tell these nurses that I was not switching my doctor 7 or 8 times. One of them was extremely rude and ended up telling the other nurse "fine, just give her what she wants." I thought well yes, this should have been the case all along...to give me what I want. Im pregnant, and I do have the right to choose my doctor. Once I brought up the fact that this is my "choice" and asked her to stop trying to persuade me to switch doctors, she finally saw the light and left me alone. My husband and I are both college grads who are just going through a tough time financially. We dont deserve this, nor does anyone else. I had blue cross/blue shield before losing my insurance. I always got excellent care and was never talked down to the way I am now. My plan is to switch back to this insurance once our baby is born because our finances will be more in order by then. My heart goes out to all the women on medicaid who have to endure such mistreatment on a routine basis. A message to all doctors and nurses at UMC and The Texas Tech Medical Pavilion: just because a patient uses medicaid does not mean they are second class citizens and should not be treated as such. You dont know their situation and you have no right to judge them. This is not the last time this hospital will be hearing from me.

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A Private User

I ABSOLUTELY LOVE THIS HOSPITAL! Unlike the person before me. Ofcourse I was using workers compensation to pay so I never saw my bills. But ive spoken with billing,.. Issues need only to be talked about to solve them. BUT!!! the level of care at UMC is highly above any standards I've seen at regional facilities. Every nurse you run into has a smile, every single time, and they love to say hi. I passed out in internal medince and was admitted for two days. They were so hospitable! their reaction to get me breathing again was instant, and while in the room there was always a almost navy seal like team of doctors from all fields trying to figure out my condition. I live 2 hr away, but my hospital here flies patients to Lubbock. Even when I lived in Abilene, tx they still flew to Lubbock, even though Abilene has two extremely advanced treatment centers, hendrick's and abilene regional. Lubbock is by far one of the most top notch mental wise but also care wise, hospitals to be in. They make you feel comfortable in everything they do, and easing any pain is a first priority. Your personal nurses are some of the kindest people you will ever meet. I always tell my wife, if your going to wreck wait till we are in Lubbock lol. From the receptionists, to the tech students ( which I'm a UNiversity of texas fan lol) who do their residency, to the doctors and the rn's that take care of you... They make your visit as pleasant as can be. If you are looking for a hospital, this is the one. Long term or short term. These men and worn won't let you roll outta there unhappy! I'm truly blessed to have seen, how under rated hospitals can be. I hope there are more like UMC out there!

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A Private User

HORRIBLE! I had such a horrible, traumatic experience after a visit to the ER that I started having severe panic attacks when I got out. Literally, they gave me PTSD! The nurses were actually OK,for the most part, but the "doctors"? NO. They tried to FORCE medication on me, even though I kept telling them I was hypersensitive to medication and did not want anything new or experimental. I had to check myself out, though "they" had not cleared me for release, to spare myself anymore trauma. When I did get out, I met a woman who had the same issue I did (something was low in my blood ... cant remember what for sure, but it may have been sodium or saline) and she was being treated at home. Not forced into a hospital against her will. The key word is forced. They think they are gods. And, instead of having a real, regular doctor, they constantly parade in a bevy of doctors and residents, and they often have conflicting opinions of what they want to force on you. Go to Covenant, or dont go at all and take a chance youll live anyway. The alternative, UMC, may mess up your head for a long time. The price is too high.

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