Dallas Regional Medical Center

Reviews 3

DA

Dar Guil

My Experience at Dallas Regional Hospital on the night of July 4th 2014 was not at all a good one. I had hoped to either get Dr. Michelle Hicks or Dr. Yed Lapalli Sri and both of these physicians are excellent and they listen and want to hear what you have to say about your condition and your concerns. The physician I unfortunately saw was Dr. Jean Dymott. Dr. Dymott greeted me in with impatience. I attempted to inform her of my experiences through the day which included nausea and I had trouble with my eyes and sudden profuse sweating and could not keep food down. The Dr. informed me that it was a hot day and I told the doctor that I was inside all day. My hereditary issues are strokes and heart attacks. I attempted to tell the doctor of the contagious disease that I have been exposed to over the past year but she would not hear of it and told me that I am suffering from the heat I told her again I was inside all day not outside and she abruptly and sharply in a disrespectful manner to take off all my cloths and she would be back in. At this point I had had enough of her nasty attitude and her unwillingness to the information that was or might be relevant to my condition. I was polite, respectful, and I tried to communicate and cooperate with her but at this point I did not trust her as I felt she was reckless by her attitude and behavior so I went to the nurses station and informed them I would not be under Dr. Dymotts care and I signed out as refusing to be treated by Dt. Dymott. The nurse I first saw when taking my blood pressure I asked if I was doing the right thing since my blood pressure is very high and I was told Oh Yes you need to be here. I felt like I was going to have an impending stroke or a heart attack that evening. I took a chance in driving myself there and leaving there. This is not an attack on Dr. Dymotts character as a human being. The problem is that her responsibility of being a caring physician is absent. Now this encounter of her coming into the room looking at me was very brief with a hefty price tag of over 550 dollars for her to impatiently almost to the point of contempt treating me like a piece of chewing gum stuck to the bottom of her shoe. Now upon reading what she had signed off on in my medical records there are some false hoods there. Dr. Dymotts summery said that my condition was Fair but in reality my heart was pounding in my ears and I was currently experiencing heart palpitations. I was never told neither by staff nor by Dr. Dymott at this point to not leave. This also is a false hood. Another false hood by Dr. Dymott is that I had EXTENSIVE HEAT EXPOSURE in all caps as the doctor wrote. At their worst the symptoms were mild just before my arrival. This is false. I had a very difficult time driving myself to the ER. Also I never said that I was going to self care. I went to the hospital expecting care. The examination part of my medical records is not entirely correct as my left arm and hand had numbness but was stated as not having numbness. Dizziness is something I experience very frequently since a concussion from a parachute accident in the early 70s I wake with vertigo about twice a week. I walk with the aid of a cane this too was not noted. The Hospital did not fail me it is unfortunate that by the luck of the draw I got a physician that has no business working in a facility that cares for people. Dr.Jean Dymott might better serve the community in a different career. The Hospital bill was 328 dollars. Dr. Dymotts bill is 558 dollars for not one thing. Wow unto those who trust in Dr. Jean Dymott

ER

Erin McKenas

I was refused treatment because I asked for a wheelchair. No, seriously, let me explain. I was taken into triage, but only AFTER I was forced to stand and wait a good ten minutes while the front desk employee spoke with another member of the staff (in my opinion, the staff member shouldve been placed on hold, she was not a patient and was discussing billing, not patient care) in extreme pain, and heart flutters with dizziness and nausea. Id fallen and smacked my head on the windowsill hours before. Anyway, finally get admitted to triage. The wait time was not bad, Ill give them that. The triage nurse is TERRIBLE, and I wish Id gotten her name. I asked for a barf bag just in case, and youd have thought I asked her to locate the closest unicorn. Ended up having to hold a trash can full of used thermometer covers (the part that goes into sick patients mouth) up to my face. So then the nurse wants me to lie down with a neck brace on. Not once did she check my heart in all this, which was my reason for admittance, the concussion came up secondarily. I get that concussions are bad, but heart attacks are a little more urgent (thankfully that was not the case). Then I made the mistake of asking her not to use an attitude with my fiance because I was already feeling sick enough. My fiance had mentioned that I hadnt been offered a wheelchair and I was very dizzy and she snapped at him. After I asked her not to use an attitude, please, she called security. Called. Security. Not before shouting to the receptionist, though, who could not find the complaint forms when I asked for them and kept telling me "theyre just around the corner there..." If you can guess by the way this story is progressing, they werent "just around the corner there." The charge nurse came out and started speaking down to me, asking if I knew how triage worked and sometimes there was a wait time (??? I never said anything about wait time and even said something about how fast it was when we walked in triage) and kept generally speaking down to me. The entire time, one of the other nurses was laughing at us. At that point I obviously did not want this hospital to get any kind of business out of me, so my fiance and me left and had to drive fifteen miles to Baylor Garland (HIGHLY recommend them, amazing staff). So anyway, all that said: RUN. RUN WHILE YOU STILL CAN. This hospital is a joke.

KA

Karla G.

I would not even give this hospital or doctor single star if it wasnt because you have to choose at least one. But my experience with Dr. Steven Holtzman was HORRIBLE, I have come to the conclusion that my dogs VET has more compassion towards my animals than what this so called "doctor" had towards me. I was in EXTREME AND HORRIBLE PAIN DUE TO A BULGING DISC and this "doctor" asked me to lift my left leg and I was trying so hard and in tears and grunting in pain and could not lift it and he kept insisting that I lift it and then he asked me to do the same with my right leg when I told him it hurt he grabbed both of legs from under my knees and pulled them up and I felt like I was going to faint from the pain and that man just let go of my legs like nothing, there was more pain for me. Then he asked me to sit up and I was struggling to get up and he just kept pushing me to get up by saying "Come on" and kept asking questions and not even caring for my answers and continued to say "Come on" as I am still struggling to sit up and grunting and crying from pain. Not to mention the nurses my god, I cannot believe these people have an actual degree to be so rude and cold heart towards other people. I just hope they never see one of their family members be treated like I was treated and reading most of these reviews I am not the only one experiencing this type of treatment. THIS IS SO WRONG!!! And as I read on another review, I will not return to this hospital even if I WAS DYING, yes it is closer to my house but no thanks. I ended up going to PARKLAND and OMG what a difference, as soon as I walked in I was treated with respect and like a human being. When I was seen by the admitting doctor his exact words were "Thank you for letting us take care of you" he was amazing. I told him of my experience at Dallas Regional and he actually apologized for the way I was treated by them and said he would take good care of me. God Bless that doctor. Makes me wonder if any of these doctors or nurses take the time to read these reviews and see how bad they are. How can they sleep at night knowing how they treat people.