Banfield Pet Hospital

Reviews 4

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Regina S

I first went to this Banfield 11 years ago when I got my first puppy. They were excellent with her and I was comfortable bringing in my second rescue two years later. He had a recurring infection in the metal plate in his hip (he had been badly abused) and Dr Johnson had to open him up to remove a cyst. Because I had the wellness program, they lumped it in with his dental cleaning and what would have cost $1100 cost me $100. The infection kept recurring and we were afraid he would have to have another surgery, but the Dr. wanted to try heavy antibiotics in order to avoid the invasive procedure. 6 weeks of treatment and he never had another issue!After I moved to Austin in 2008, I noticed immediately after receiving her rabies shot, my female began having issues with walking. We drove back to Plano because Dr. H and Dr J were the only vets I trusted. Dr H took care of her personally, took samples of the fluid buildup, and confirmed that she was having a serious reaction to the shot. He did this all at no cost for me, because he wanted her taken care of. When we moved back to Plano last September, I was so happy to be back under their care. They remembered my animals, and even the new faces know their names now. My animals are older and have lots of health problems- one has permanent nerve damage from that shot long ago, and one continues to get tumors and lumps (removed each time with the dental cleaning covered by the plan!) The wellness program and the vets have saved me countless thousands of dollars over their lives! If you have a pet with no health issues, maybe the program is a bit pricey, but when something goes seriously wrong, youll be so glad you have it!! Dont listen to these reviews, as with any business, only the unhappy ones go online to post. But all of the years they have been open, and with all of the clients they have, only a handful of negative reviews means they are doing something right. We love them, and they treat us like family!

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Andrea Liendo

I have never posted a negative review before, but i feel like this needs to be brought up to the attention of others. My dog Meesha was adopted by our family 2 months ago. She is extremely afraid of other people and new surroundings but she is the most loving and gentle pitbull u will ever meet!!! She is such a good baby!. She was diagnosed with demodex mange. Her hair has been falling off non stop. We have tried multiple treatments and nothinghasworked. So then the doctor prescribed for her to get a lime bath one time a week for 4 weeks. When i called THIS banfield the receptionist named Freja, said that noone knew how to give a lime bath, she then told me i couldnt bring my dog in... i asked if she could ask someone, which she did and she got back on the phone and told me to drop her off. When i got there, the scale was full of dog hair and had crap all over it. She expected me too out my dog on that dirty scale. I had to ASK HER to please clean it. She told me that they didnt need an accurate weight, to estimate it. Ummm. What?! So then LESLIE the Vet assistant, came to get meesha, and towered over my scared little meesha. I had to tell her to please squat down that way she didnt feel so intimidated but she didnt squat down. My dog was so afraid... u learn how to approach dogs that look or seem to be scared. You dont TOWER over them! She told me that it would be up to the doctor if they would do the bath or not and they would call me whenever the doctor gets in to let me know whats going on. I had dropped her off at 7:30! I had to call them at 12 to ask what was going on, to find out that ny dog would be sitting there all day for no reason. They told me that they wouldnt have enough time to help my dog. I wish they wouldve called me sooner that way i couldve sent someone over tonpick her up. So many excuses and it seems as if they dont wanna do it. Its for the sake of my dog who is suffering from a skin infection and demodex. Its heart breaking.

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Michelle Clark

My dog has been going here since he was a puppy. He has been on the wellness plan since he was a puppy--he is now almost 8 years old. About 3 years ago, I listened to other people who said Banfield was expensive & added services for no reason and went to another vet. I was charged almost triple the price--the cost for vaccines & office visits alone wasnt worth it. I was playing roulette with my pets health! Now anytime my dog sneezes wrong I know I can take him to Banfield with no charge--and they soothe my frazzled nerves. If you tell the staff that you are on a budget--which I am--they will understand that and work with you. If its something that can wait, they wait. If there is an over the counter remedy--they will tell you. I love the doctors & the staff. They know me & I know them after almost 8 years of services. If they dont know you or your pet, its just like a MD without a good history; they are going to charge you for testing. I prefer thorough over cheap. I recommend all my friends to go here when they are on a budget & work hectic hours. Where else are you going to find a vet that is open on SUNDAYS? Where you can drop them off at 7AM and pick them up after work at 6PM? Where you can pay $200 a year and $1,000 worth of services are covered, with discount prescriptions. Other than pet insurance which most vets do not take & you have to research because it is littered with bad companies. I am a one stop shopping kind of person. Come to Banfield--Dr. Flowers, Dr. H, Dr. Chu, & Dr. T will welcome you with open arms :-)

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A Private User

I took my puppy in because she had some welts on her back and my regular vet was closed. The vet tech walked in with a bad attitude and it was clear my puppy sensed it. She didnt let him touch her at all .. after a minute he just walked out without saying anything. ( so rude ) At this point I considered walking out because I didnt have a good feeling about it. While I was thinking about it the vet came in with a muzzle. He told me that he was not going to touch her until I put the muzzle on her. Then he walked out so I could do it. Well I stuck with it and put the muzzle on her and she still didnt let him touch her. It was clear that she didnt have a good feeling about him. I pointed out the welts and he told me that there was nothing that I could do. That they would have to sedate her to take blood and xrays. They gave me a quote for about 300 dollars. All this took all of 10 minutes. When I checked out they still wanted to charge me. I talked to the vet and told him that he didnt do anything why should I have to pay? Well I didnt want to cause a fuss since I go to this petsmart all of the time so I just bucked up. He did tell me that if I went back to get the blood work done that they would not charge me for the visit. This was the worst experience. The next day I took her in to her regular vet and the told me she had an allergic reaction. They gave her a shot of benadryl and steroid and she was good to go. This place was awful. If I could give then 0 stars I would.

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