Audie L. Murphy VA Medical Center
| Category: | Hospital |
| Address: | 7400 Merton Minter, San Antonio, TX 78229, USA |
| Phone: | +1 210-617-5300 |
| Site: | southtexas.va.gov |
| Rating: | 3.5 |
| Working: | 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed |
Location
Photos 1
Reviews 7
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Robert Settle
I retired in 2004 after 26 years of service and have received care from the VA and my private doctor through Tricare. I have injuries to my knees, shoulders, back and right ankle, which at time provides a lot of pain and discomfort.I am on my fourth provider with the VA in eight years. With the exception of my first doctor who provided good care and concern, I have not had another doctor do more than listen to me or listen to my lungs on my visits. This is unlike my provider in LaVernia who besides listens to me but exams me. I have had issues on two occasions in the last year and a half were I called into my VA doctor because I had a recurring issue, only to be received by the doctors nurse and told the doctor had already seen me and addressed my issues.The specialty clinics I have seen is a different story, and I appreciate the care they have provided me. The only exception is the prostatic clinic. I have been wearing braces for 7 years and receiving my clothing allowance has been a challenge the past four years with four different people manning the program. This year is no exception, I originally submitted the form that Houston sends me in July and was lost, I refilled in Oct, was approved and never received my allowance. Houston states San Antonio never authorized my allowance and San Antonio stated the paper work is in. In the mean time I receive assistance from Patient Affairs; about 1 ½ months ago but now can not receive a call back after two weeks.Additionally I personally know people that have received permanent and automatic allowance after two years of which I can not receive it after 6 or 7 years.At this point I have lost confidence in the San Antonio VA system, I honestly feel they don’t care which is depressing and I think I will do all of my follow-up with my own provider. I also wonder if the Director or Assistant Director even get evolved in the support of us. South Texas Veterans Health Care System (STVHCS)
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TOMMIE PHIPPS
I have been in this VA medical system for 11 years and it is by far the best Ive ever had care from. No system run by imperfect humans is ever going to be perfect and neither has everything I experienced here been perfect, but overall it is been more than adequate in meeting my needs in a timely manner. The staff is over-worked and under paid and under appreciated, yet I have mostly encountered very pleasant helpful service from everyone on all levels of care and administration. Consistent care at any medical facility requires a pro-active attitude by the patient; this is especially true in any VA system. As patients, we must educate ourselves about how the system works, what are our rights and responsibilities then practice them and reach out to those who can help us when we have a problem. Sitting around complaining does nothing to improve our quality of care or the system. The staff is always thanking me for my service, but I thank them for theirs to me and my fellow veterans. For without their sacrificial care (they could chose to work elsewhere for better pay), what would we do? Keep up your great work, ALMH! We need you!
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Shelley Mitchell
The emergency room is overcrowded, understaffed and under resourced. I was in a wheelchair and could not walk and waited 15 hours to be seen. The first doctor gave me a shot and I had to ASK for further tests which he then said he could do an xray....(hmmm) then his shift was over and I got a new doctor and he suggested MRI and I agreed and then came back and said he get me in. Many of the people waiting were REALLY SICK and in bad shape and had been waiting 10 hours or more. The guy sitting in front of me had a finger broken (bent in HALF that I could visually see in the waiting room) and he was there 9 hours before they told him they "woke up the ortho doctor." The people there are nice but they simply do not have the resources to be effective and we VETERANS are the only people suffering. Apparently all the changes the VA is underway making havent made it to this emergency room yet. Such a shame. If I was having something that could actually KILL me like heart palpitations, I would request to be taken somewhere else.
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Michael Munitz
I dont understand some of these negative reviews, but anyone can have a bad experience somewhere I suppose. The negative reviews almost convinced me not to bother registering as a new patient from Virginia. I decided to go anyway and went to Audie Murphy last Friday to register. It took about five minutes. It took about 30 minutes to get checked in and seen in the ER for my medications (which they had in stock) until I could get scheduled with a specialist to start a new prescription. After my documents printed, an ER technician personally escorted me to the pharmacy and explained the process to me, and I was in and out of the pharmacy in less than 10 minutes. Just about everyone in the entire process was very nice, and they were all professional. Everything seemed pretty streamlined and efficient to me. Id go there any time.
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Lequetha Coleman
This is the most professional hospital I have ever walked into. I sat in my car for 15 mins before I built up the courage to walk into the emergency room to get treatment. Due to all of the horror stories Ive heard about the VA. I had never been here before so my first stop was going to be the info desk to get directions to the ER. I did not make it that far before I was greeted at the entrance by a very pleasant and helpful staff member. He personally escorted me to the er and assisted with me getting checked in. I was in so much pain I could not think straight. So his help was greatly appreciated. All of the staff nurses, doctors, etc. was so compassionate and professional. This has been a great expérience. Thank you.
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J Pierce
Went there to get va to pay for meds that va sent me to private dr needed for after surgery at none va hospital as va san ant refused to take patients from other cities in region they legally have to serve. Was told I would have to register at er to get dr to write va prescription. Waited 4 hours to see dr. Never saw him, he is the slowest dr I have ever not seen. Does not seem to understand the concept of a emergency room. Many pateints left without treatment. I had surgery the next morning and had to give up. Pain Walgreens over $200.00 for meds the va should have paid for. And will ! Really, one slow dr for a city of 2 million? Ive been to va,s all over the USA and this is the worst.
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Gaillynn Chappell
My husband had 2 strokes and was admitted to Audie Murphey. Dr. Dooley-Infectious Disease and Chief of CardioThorasic surgery, Dr. Eppinger and the vast Cardiac teams went over and above the call to identify the cause, the infection and the treatment for my husband. Along with the nursing care on the 5-Medical Inpatient, SICU, and 2W surgical inpatients floors, my husbands care and stay was the absolute best I have ever seen. As an RN, I have worked only in the private sector in the best hospital in La Jolla California, I have never seen any private hospital compare with Audie L. Murphy Hospital. Thank you from the bottom of my heart.