Westover Hills Clinic

Reviews 5

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Jessica B

I was just told "I completely understand if you would like to find another DR", from the office manager, after calling Dr Geraldes nurse Jessica for a week and a half regarding a culture I left at the office in MAY!!! I went in and was supposed to be treated for an upper respiratory infection and Geraldes PA said he wanted to wait to see if I got worse before he prescribed, mind you I am a cancer patient and had green thick mucus I was bringing up. He told me he would swab me and and that was not done. A urine culture was supposed to be collected to make sure I did not have a UTI since I was on major meds for cancer treatment and that wasnt done. I walked out and I figured they were going to have labcorp or someone call me. After not hearing anything I was told both were to be collected when I went in to be seen so I had to pay another copay and went to the 151 office and left culture there, (The office is just as bad), they said that i did not leave enough which I know is insane the darn cup was filled. Then I go back to Stone Oak office, leave another one, and they never get that one either. I have enjoyed this office, but that is a lot for me to go through in just 2 months, Jessica has not returned my calls for a week and a half and that is unacceptable. The office manager just told me that the same antibiotic that treated the sinus infection also treated the UTI that I never found out I had. Why couldnt the nurse just tell me that in the beginning so I wouldnt have to be worrying? Horrible customer service!! Call ends with office manager saying: "I understand if you want to find another DR". How iprofessional and what a SNOB!!!

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Stella Resendez

Thank you Dr Hernandez and Jessica Buentello. This office is very nice and clean. They offer snacks in the lobby for patients. The front staff always welcomes you with a smile.Ive had the best experience at your West OverHills Clinic. From my laser hair removal to my appointment for my TruSculping treatment. I was very nervous going in for my Tru sculpting treatment but Jessica was very professional and walked me through the procedure and I was able to relax. I have referred some co workers and highly recommend if your looking for a great office please call Dr Hernandez office for a consultation.

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Eric Cooper

I wish I could go lower than one star. I absolutely despise their processes and procedures. They leave you on hold and transfer you around (please go back and press one - well, why doesnt anyone answer one???). I have been there for probably 9-10 years and have NEVER had a good experience. They were close to my house and convenient. Well, weve now moved and theres no way in the world Im going back over there. Go there only if you want a lot of bureauratic red tape.

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Kristopher Roy

Best providers of the century! Positively caring for their patients. They emphasize on patient care, for they try their best to keep evolving on changes and new ideas. I just got my biote hormone replacement which is new to the clinic and "wala"- Im feeling a lot better! My energy& focus is back! I have been with the practice over 10 years and will keep coming back. All the staff are so wonderful and helpful.

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Janie Rodriguez

I have always had great experiences there been seeing Dr Hernandez for the past 5 years and I love her, the office manager Grace & her awesome staff!! This TruSculpting they are doing was amazing a must do & I will be retiring for my fascials & Laser hair remover! Well recommended

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