LensCrafters

1251 E Southlake Blvd #333, Southlake, TX 76092, USA

Category:	Eye Care Center
Address:	1251 E Southlake Blvd #333, Southlake, TX 76092, USA
Phone:	+1 817-310-0786
Site:	local.lenscrafters.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–5PM

Location

Photos 13

Reviews 12

A Private User

Avoid this place. Short version: these guys dont know what they are doing and they are playing with you vision. Long version: I went here to get a couple of prescription eyeglasses. One was a clip on, the second one a pair of prescription sunglasses. The first time I went to pick up the glasses, the sunglasses lenses were done incorrectly and they frame was all crocked and I couldnt see anything. I tried them and I was getting dizzy I told them and they told me then they have to do the lenses again. The clip on were not better, they didnt even polish the edges of the lenses, so they were all rough. I told the lady and she told me "that would get better with use"!!!!! The clip on was not clipping because they did the glasses too big (bigger than the frame I mean). She told me she would get that fixed also. After 1 hour and a half went back, the sunglasses were now OK, but the clip on was still not working, but the lady told me "I polish the edges for you" like if that was an option! She told me that to correct the clip on they have to do the lenses again, I told her that I was not happy, and I returned everything. I understand you can make mistakes, but seems like these guys were trying to pull a fast one, delivering under quality goods. Dont go here!

Angela Henry

My review would be 5 stars if I were rating my consultant, Jay, alone. He was perfect! From the first phone call to the store when he answered I knew he knew his stuff. Then when I read other reviews about him I made my decision to go to Lenscrafter only, instead of shopping around and to only see Jay. Ive gone through the headaches of buying prescription glasses before and it was always a pain because the consultant did not know what they were doing, or they ripped me off! Jay made sure to save me the most money possible through my insurance and any sales they were having. He also knew what looked best on me and helped me pick the perfect glasses for my face shape. HE was perfect. However others that worked there were at times less than professional, and theyre customer service skills were nowhere near as good as Jays! Honestly I dont understand why HE isnt the store manager. I hope Lenscrafters doesnt take him for granted too long or they will lose him to another company that appreciated his efforts and work ethic. So bottom line...if you want to do business with Lenscrafters ask for Jay!!

Heather Levy

I had the most amazing experience with Jay. As a recent transplant from Palm Beach Florida and I LensCrafters die hard customer, I visited multiple locations and was not impressed with the selection. Wait a year and visited multiple locations again and found an improvement in the selection. However, the driver for my decision was the experience with Jay. He worked with me intently and ensured that I got the best fit and that the choices complemented my appearance and my personality. Thank you Jay and to LensCrafters you have a gem that has been groomed well. Awesome job.

N C

I had Jay at this location and he was awesome such an asset to this company and I was so impressed with his knowledge and professionalism. But at the same time he was so down to earth and made me feel like I was shopping with my friend. I love my ray bran plastic frame glasses they r comfy stylish and everything I was looking for. Thanks to Jay I found the perfect pair of glasses. Thanks Jay for everything and dealing with my British mum assisting in picking frames out too haha

Anaya Sandu

I went there did the eye exam then went to buy frame for my daughter. The sad part is we went there yesterday picked out the frame in less then five min. They dont have enough people working there to help. I just had one question that needed answered stood there 20min still couldnt get help. I had to walk out couldnt wait so long. They really need hire more people to work on the floor. This way if customers have just a question dont have to wait so long to get help.

Nicole Hodge

The staff was super polite and helpful. Jacob and another woman helped us and they were great! I do agree with the fact that they need more people; 7-10 people walked in when I was finishing up, and they werent staffed enough to give the great service I received to other patrons. The management needs to hire more people to accommodate their customers as to provide great customer service to their other walk in customers.

Lance Walton

I went to Pearle Vision and was not impressed at all. Made a trip over to LensCrafters and had a great experience. I dealt with Barbara and she walked through every step with me. I bought a Rayban frame with lenses and warranty for around $350. My glasses only took 2 hours to complete. Granted, my prescription is not that difficult. Met the general manager when I picked them up and she was also very nice!

Elizabeth Kisha

Very friendly and helpful! Sometimes the wait is long, but the excellence and knowledge more than make up for that.

Kayla Sullivan

Jay is absolutely the best! Friendly, patient, honest and truly goes above and beyond for his customers!

Drew King

The service is great they make sure you pay as cheap as possible and they help find the right pair

Fadi alsaidi

Everything is perfect about this place, except for being very busy all the time.

Suzanne Collier

Excellent service from the one in Southlake, TX. Perfect fit on both pair.