Excel Eye Center: Orem

Reviews 6

JE

Jessica Vincent

****Update**** After hearing about my experience I was contacted by excel to discuss my experience and what they could do to help. I was also contacted by the Dr who was also very concerned about my daughter and the situation. They worked with me and did what they could to help correct what went wrong. I am impressed by the quick response, as I did not expect one, and their willingness to do what they could to fix things. In the end my daughter has been well taken care of and excel set her up with a corrected perscription. **** I took my daughter here because I was told they are the best pediatric opthamologist in utah county. My daughter has very obvious issues with her eyes and we were told she needed glasses. So we got them and were visiting the office every couple of months and thought everything was fine and dandy. However after going to a few appointments for her eye issues and doing the recommended treatment things seemed to be getting worse. I was encouraged to get a 2nd opinion so I took her to the Moran eye center at primary childrens and boy am I glad I did! My daughters prescription was so far off and her diagnoses was wrong! Therefore the glasses that we got from excel and spent a lot of money on were completely WRONG for her making things worse. When I called to ask them about replacing the lenses on her glasses that i got from them 4 months prior to the correct prescription I was told it would be over $140. I would understand if her prescription had changed over time but this was not the case and it was so incredibly off it was causing her more issues than helping! I took her glasses else where and got the correct prescription in them for less than what excel wanted and much better much quicker service. She is like a new kid! Im so upset that she spent the last 4 months wearing glasses that made things worse for her. Im also upset that I have had to put so much more money into her glasses when they were wrong to begin with! Lesson learned drive the hour to primary childrens!

---

EL

Elora Gertsch

Too bad there isnt a H*** NO rating! I was referred to Dr. Abrams from my regular family eye doctor in regards to an eye muscle issue. I was told that he was the best and well worth the two hour drive! I was surprised upon arrival to find that Abrams primarily works with children so I felt a little silly as an adult sitting in a room with Disney running in the background. Honestly, when I saw Dr. Abrams for the first time, I didnt want him to touch me. I also wouldnt want him working with my children! His hygiene looks as bad as the cleanliness of the patient rooms. I found it pretty pathetic and insulting that he couldnt give me a REAL diagnosis. I explained my issue to him and he told me that nothing was wrong. After I insisted there was, he then told me I was just born with my eyes on the side of my head (not the case). I expressed much frustration to him so he sent me out to the lobby with my eye closed for fifteen minutes, when I came back to meet with him he said I have just convinced myself of the issue. Did I say how frustrated I was? Ha! His next diagnosis was that my eyelashes were too thick and blocked light to my eyes, creating an illusion. Let me add, this was all without dilating my eyes, examining or doing anything but holding his thumb up in front of my eye!!! $200 bill later...I feel cheated! Crappiest experience ever! I will be seeking a third opinion.

---

ZI

Ziandra Price

I went there about a year ago and my experience was very so-so. The receptionist was extremely unhelpful when I asked about pricing. She said they wouldnt know until the exam was complete, she said the prices are always different...? So I called my insurance and they said that a normal eye exam would be completely covered. Little did I know that the doctor I saw was a specialist and he did all sorts of tests on my eyes and provided me with a lot of information, which I thought was great... Until I got my bill! He did many things that Ive never had done at any other eye appointment, so I thought it was just great service. That day I was able to leave without paying because they said they would bill my insurance, then a few months later I got a bill from my insurance then from Excel saying that I owed $50 because of all the extras that Dr. Hatch did! Now I realized that my prescription expired. He only gave a 1 year prescription (when they can be good for 2 years), so I called to see if I could have my prescription extended and he said that I would have to come in for a new exam. I dont live in Orem anymore and wasnt pleased with their service, so I wont be going there, but it would have been nice to be able to avoid another eye dr visit for a while.

---

BR

Brooke Peterson

had to take my 22 month old in, doctor was great! The receptionist, tech, and the lady who helps pick out the glasses all need a course on costumer service and to work on their people skills! My daughter has broken her glasses multiple times and we have gone to the provo and orem location to just be told mwell thats the best we can do, they were still pretty bad and could not close completely. They are completely broke now, took them in and was told there is a shipping and processing fee! not once I was told about this fee! Or really any part of put of the warranty when we were ordering them. Believe me I will be contacting my insurance company about this! the bad service outweighs the goodness of the doctor. I will never go to Excel again. When its time to get her more glasses, and it will happen soon Im going somewhere else! Worst ever!

---

TA

Tara Prestgard

If only I could give negative stars!! I have never left a professional office in tears before I met the staff at Excel Eye in Orem. There was only one technician who was the least bit kind. The receptionist wasnt very helpful. The technician I saw at first seemed preoccupied. The doctor was fine, but nothing to make up for how long I had waited and the indignities of the other employees. They had me sit in the waiting room while my eyes were dilating (without offering dark glasses) and then didnt call me back until after I had been in the office for over an hour. I finally got back into a room and finished my visit. I asked the "lenswear specialist" or whatever they call them about getting frames with my insurance and she rudely told me to go to Walmart. Well, maybe I will. I know one thing for sure, I will never ever go back to this place.

---

A

A Private User

Dr. Abrams is the most anti-social, rude and inconsiderate physician I have ever met. I took my daughter in for an examination and he personally spent less than five minutes with her. After the ridiculously short examination he made his recommendations for my daughter and then practically criticised me for attempting to ask questions. My daughter has special needs and he also made a rude remark regarding her inability to communicate. To add insult to injury his office billed over $200 for this short and unnecessary examination. Do I recommend Dr. Abrams? Absolutely not! He is a horrible medical practitioner.

---

---