Banfield Pet Hospital

Reviews 6

ST

Stacey W

My experience with Banfield is a bit of a saga. If I could give them half a star, I would. I started using them because I lived nearby, my roommate used them, and they offered the monthly care plan, and I could drop my 2 cats off and pick them up after work. Then I moved and the staff changed and it went downhill. I now had to drive 30+ minutes to get to there and my favorite vet left. The first issue came when Id asked for them to trim my cats nails too, and then was informed when I picked them up, that they couldnt take one of my cats blood, because they had done the claw trimming first! So I had to take him back in later. To me, drawing blood was more important than trimming his claws. I started to wonder how they were treating my pets as they talked about one biting them. I also tried to schedule appointments where I didnt drop them off and just stayed there, because driving there and back and there and back didnt make any sense and stressed out my cats. They didnt have a lot of those appointments. My relationship really soured with Banfield last October when I took my cats in for their first dental cleaning. They called me later saying my one cat needed THREE teeth pulled and wanted to charge me $400! I asked if that could wait... it could... and was never mentioned again. So apparently it wasnt this great emergency. Here are the issues I have with Banfield. 1) I have stood at the front desk where one person was on the phone for 10 minutes without acknowledging me or asking someone to come help me. 2) I called a few months ago to change my plan back to the lower amount and was told that would happen that day. It didnt and, when I called later, I was informed it wouldnt change until October, when my contract was up (guess what, I didnt renew it)... I was mislead. 3) One of my cats escaped and had a cat fight. A couple days later, I noticed two deep scratch wounds that were leaking puss. I called to schedule an appointment and was told they were booked! They suggested another Banfield, which was also booked. So a cat with infected wounds is not an emergency to them. Luckily, I had a check up appointment scheduled (which had never been confirmed) and was able to take him in. But I had to pay extra for the meds and collar. They said they would call to check up in a few days. They called 3 weeks later. 4) One month later my other cat began throwing up and coughing. This lasted all night. I talked with two vet friends (who are out of state) and we figured he had swallowed something. He wouldnt eat or drink. When he woke me up at 4am with more foam vomit... I called Banfield and left a message to explain that I was coming in with my cat and why. When I arrived, just as they opened, the receptionist and staff treated me as the biggest inconvenience for coming in without an appointment! My cat was throwing up all night! Yet they didnt seem to care that I was stressed and worried. Of COURSE, I had to leave him there and drive back home. They called just as I walked in the door (seriously) and told me that they needed to take x-rays. I had to pay $160 for them. They found nothing! They suggested I take him to a specialist, because they didnt want to sedate him and find nothing. So I had to drive BACK, where the vet on duty told me that my cat was prone to bite and then admitted that animals hated him! Luckily, they referred me to AVC (Advanced Vet Care) which, if it werent so far away, I would take my cats there all the time. They were wonderful! The difference was night and day. They were sweet, helpful, informative, and patient with my cat, who surprisingly does not bite when you dont manhandle him. They comforted me (by now it was about 24 hours since this all started). Turns out, he had swallowed a large piece of grass and it was stuck up his nose and down his throat. They took it out. I highly, highly recommend AVC. Unfortunately, I had to pay them, which was a lot, but worth it. My contract with Banfield ended this month, Ive canceled it, and I will never use them again.

---

HO

Holly Heffron

I took my dog in to be euthanized. We loved her to death but she is aggressive with my other dogs as well as people. After the last fight that morning we knew it was time. The girls at the desk were nice enough but I had to wait 10 minutes to pay my bill, standing there with tears streaming down my face. Then the doctor was very abrupt. This was one of our family members we were losing! Ive had to do this several times over the years and most vets are very compassionate. After they get your pet sedated they give you as much more time as you want before the final shot. Not him--one right after the other! We felt rushed with him--he had a terrible bedside manner with this extremely sensitive issue. I wont be going back there. There are other vets who are much more compassionate and less expensive. I recommend Healing Hearts in Murray--compassionate and cheaper. More expensive is VCA in Taylorsville. Weve known Dr. Maloof and Dr.Neville for years and I highly recommend them--theyre wonderful. They have a wellness program too.

---

TA

Taylor Stoker

I have been taking my dog here for the last 2 years, and shame on me for not realizing that they were robbing me blind! I hated how cold and clinical it is there... and the fact that you can spend $200 and not even talk to the vet..... All they want is your money. I have never actually felt like they cared about the health of my pet. I have just adopted another dog, and im glad to say I have found a good vet (healing hearts animal hospital) and banfield has lost 1 current client and an opportunity for another! Find a local vet! I promise you will be way more satisfied!

---

I

I Review

This service is wonderful if you have an emergency to be looked at right away, but to diagnose and treat general issues, it has been somewhat of a joke. Firstly, they try to get you to spend all this extra money on more tests or special dog or cat food rather than solve the real issue. Overall, they dont appear very professional. They also charged us a fee up front for the DNA testing so it can be spread out over the rest of your plan, but they never told us this and we got hit with 2 $30 payments within a week of each other. Very confusing!

---

KR

krista knodel

I brought my mothers dog in for shots and checkup and the lady that checked me in said she couldnt find my appointment and I never knew if she did or not, even though I got in. Once I got into the waiting room, the vet tech that first came in and did the initial set up and questions was nice. The veterinarian that came afterwards was not nice. She asked me if I was planning on spaying my dog and I said no. She got mad at me and starting saying shame on you and all I could say was sorry its not my dog its my MOMs dog

---

RA

Rachel S

We had adopted a dog from the Humane Society and brought her into this location for a rabies shot. Unbeknownst to me they also did a wellness check and then had me sign up for the banfield plan. Well, the next day the dog and my original dog started to really go at it and we had to take her back to the Humane Society. We are still paying $200+ for a wellness check that would have been covered for free because we had a coupon for a free wellness check -- but nobody mentioned this.

---

---