Banfield Pet Hospital

Reviews 7

AM

Amanda Shields

I have been taking my 2 dogs to Banfield on Greenbrier Pkwy for nearly 10 years now and always loved the care we received there. The staff and vets treat our pets wonderfully and know them by name. We recently moved to Norfolk and still continued to go to Chesapeake. The Wellness plans have been really helpful, especially when we have to go in for an un-planned visit. Its covered. All the vaccines are covered. Its a peace of mind that I can take my dog in for a visit and know that all or at least most of the cost is already paid for. That being said and the reason I only gave them 3 stars is because as of late, I cant even get in for an appointment when we need one. They always tell me its going to be A MONTH AND A HALF to get an appointment with them. Unless of course I do the "drop-off" appointment. Thats where you drop off your pet and they sit in a kennel all day and the vet examines them between appointments throughout the day and you pick them up that afternoon. I am not a fan of this practice and it seems they are purposely blacking-out dates specifically to push people towards the drop-off. I pay A LOT of money in veterinary care in Wellness Plans . A LOT! And for that I would like the service that comes with it. I want to be able to get to know the veterinarians and staff taking care of my pets, ask questions and understand what was done, what the process was, what they were looking for, etc Especially when Im trying to make an appointment for a problem rather than just a routine check-up and vaccines. I realize that our culture is becoming one of "convenience". And thats nice for when my car or maybe cell phone breaks, but for my pets...I want personalized service. And I started no longer receiving that at Greenbrier. When they told me it was going to be a month & a half before they could get my dog in for a lesion on his face, I told them "no thanks" and immediately called the Banfield on Military Highway where not only did they make an appointment for me within a week, they put my name on a cancellation list and called me within the afternoon to try to get me in with a sooner appointment. So weve officially transferred our records to the Norfolk office and well see how that goes. I dont want to leave Banfield entirely, but I would like better service for my pets. I have other family members who also have their pets on Wellness plans and have been having the same problems. Theyve had to go to other offices when theyve needed something sooner than 2 months out. I loved the people there, but the service has gone downhill recently and its become so impersonal marketed as "convenience." I hope its gets fixed and doesnt spread to other offices or Ill have to leave Banfield and I dont want to do that.

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Robin Ellis

Not sure why all the terrible reviews. I cant say enough good about Dr. Kelly, Dr Kite (no longer there) and a few other doctors (so sorry, cant remember their names at the moment). Ive lost two Boxers to cancer and the entire staff was so absolutely amazing to all of us! Allowed me multiple emergency visits, gave us unlimited time with my pets before and after we had to have them put to sleep. Just incredible compassion!! Id like to see all the people complaining about the Wellness plans price to go to a "regular" vet and pay out of pocket for all the testing and shots your pet needs. I can promise it wont even be close to equaling $35 a month! (approx $420 a year). Youll pay close to that in ONE visit anywhere else!! Also, schedule your appointments ahead of time. Very rarely have I had a problem getting an appointment. Plus you can check the other locations if its THAT urgent. I gave four stars because the front desk would rather answer the phone than tend to whos standing in front of them. Theyll stop you mid-sentence to answer the phone. They need someone on staff to JUST answer calls!! Also, theres one girl in particular who works the desk who is SO unfriendly! She talks down to people like theyre stupid and not to mention sloppy. Perhaps they could stick her in the back to answer the phones since she seems to hate her job so much.

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Eric Y

Stay Away! They will do everything they can to get you to pay for a wellness plan. They will state free unlimited vet visits. Just pray your pet never gets sick because they will claim for weeks they have no available appointments for your animal. Then they will send you to a vet emergency room and it will cost you a lot of money. Just think 30/mo is 360 for the year and that covers the same stuff that most other vets will charge 50 for visit. They will also state your medicine is discounted drastically where a discount on marked up medicine is no cheaper then any where else. They also did not give my pet a rabies shot stating his was still good from his puppy time. When I switched back to my original vet I had to pay triple for his missed rabies shot. Also I had him neutered there for a grand total of 550 once all said an done. Also when they neutered him they over medicated him with antibiotics which is probably the main reason my pet got a serious ear infection. Understaffed overpriced and a fake smile knowing they are about to rob you when you sign the contract they can break but you cannot cancel.

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Courtney Hayes

0 STARS!! Horrible service. You pay monthly with the wellness plan and they dont let you out of it! Corporate doesnt help. I am tears because of the amount of money im losing in a year and all they can say is sorry. NO HELP!! The office staff are rude and act like they dont care. I am furious with this whole situation. My dog has high anxiety and they staff cant seem to understand to take there time with him. I AM DONE WITH THIS PLACE AND THE PEOPLE. WHATEVER YOU DO DONT TAKE YOUR BABIES HERE!

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Emily Headbird

I am so glad that a friend of mine recommended this place because they are absolutely wonderful. Everyone was so friendly and kind from the moment that I walked in. I took my three month old puppy there for her shots and I had my 18 month old son along with. They loved up both of them! They took such great care of my puppy and showed so much kindness in dealing with her and my son. They were wonderful. I would definitely recommend them to anyone looking for a vet. :).

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lovefamilyandfreinds

I have four dogs currently and our oldest dog has had a bad experience with vets in the past so we told the staff working there not to take his muzzle off because he was terrified of being there. Instead, they took his muzzle off to brush his teeth and he bit one of them and gave them 5-15 stitches. Then we caught them squeezing his head between a door and a wall to forcibly give him vaccinations. I will never go there again.

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CORINNE YAMASHITA

Took my dogs to Dr.kelly. He was the sweetest doctor and he had the best help from his nurses. The front staff was super welcoming and greeted my babies by name. My babies were scared at first but the staff definitely made them feel better. Im so glad I signed up for one of the plans it saved me so much money and I know my pets have the best care. Couldnt have gone anywhere better. Id reccomend it to anyone.

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