Apria Healthcare

2808 E Parham Rd, Richmond, VA 23228, USA

Category:	Home Health Care Service
Address:	2808 E Parham Rd, Richmond, VA 23228, USA
Phone:	+1 804-553-4964
Site:	apria.com
Rating:	1.8

Location

Photos 9

Reviews 21

Tony Poulakowski

Went to Apria with a good deal of uncertainty after reading all these reviews. As soon as I entered the door someone came to the window promptly. After telling him that I was there to order a new CPAP, he went and got another employee who took all my information and said that it would take probably until Monday to get it (this was on Thursday). On Monday afternoon I received a call from Apria (central office). The woman who called asked if I wanted to just pick it up or take an orientation course on the machine. Since this was a newer generation automated PAP (APAP), I opted for the orientation course, so we set up an appointment for the next morning (Tuesday). I got there about fifteen minutes early and the man said we could get started right away. He taught me all about how the machine worked, how to set various options, and how to read the morning report. I left with the machine satisfied and pleased with the entire transaction. Cant think of anything they couldve done better.

Cherise Yvonne

ordered a nebulizer machine last night as my 11yo was being discharged from the ER because early that morning i notice the machine going out and barely kicking out enough air to get the meds steaming , hes on meds every 4 hours through the nebulizer I was told since it was 6pm that they would take 4 hrs to process and it would be delivered after hours to the house... we never got that call. I called this morning they have no notes on file that it was top priority, nothing even about a delivery FILED SMH. the lady i just spoke with said give them a few and someone will call me and i can pick it up. If its after 12 and i get no call . Im canceling this and im going to figure something else out smh they are really playing with peoples lives and id rather be told we cant do this or that than play these phone games smh.

Norm Stevens

I was supplied a CPAP machine from Apria in March. No training, instructions, anything but "heres the machine, sign these papers", and walk out. Since then I have had NO service. I am on Medicare and it, along with my secondary insurance was to cover the cost. I have had withdrawals from my bank account in several occasions. After calling Medicare and waiting for over 30 minutes for Apria to answer the phone for a three party call, the Medicare rep finally got them to stop withdrawals from my bank account. I am returning the machine and receiving another from another provider I have used in the past with good customer service. The Medicare rep is reporting Apria as being a problem supplier.

Patrick Boyle

This company is terrible. They took my order, when it didnt arrive I called and was told that they had no record of it. Multiple times they billed me, I paid the bill, only to get repeated calls for more money... gathering up the bills (thats right bills, not just one bill) I found that the numbers were incorrect. Initially, they were the only ones in the area which is why I had to use them. They never offered a proper fitting nor did they offer different styles. They are no longer the only game in town and I will NEVER use them again. This company is a nightmare.

Charlie Barron

I agree with the other posted review -- the staff seemed great "2 years ago". However, Ive been disappointed lately (two different times) when I visited the 2808 East Parham Road, Henrico, Virginia 23228 Apria Healthcare office. Big sign at the front desk indicates that only customers "with appointments" will be seen. Although someone finally checked to see why I was there, the feeling I had from the person was that I was INTERFERING WITH THEIR BUSY SCHEDULE.

Irma Walters

Terrible!!! DONT DEAL WITH THEM! Waste of time and nerves. After a month I called back to check the status of my order and they said they dont have my insurance on file, then I gave them insurance info again and again after two weeks they called and asked for insurance. I cancelled my order. I spent my time and my health on them. Dont do this mistake. I think we all have to sue them for this. This company is a joke!!!

Jonnie Lee

This company is ridiculous. I broke my CPAP mask and have been 7 days without one. Order takes 7 to 10 days to process.... whatever that means. Use to be I could get it in two days. Now I am older and I have to drive 40 minutes to pick up mask. I feel horrible from not getting proper sleep. Someone could have Fed EX me a mask. oh yeah.... I have been getting supplies for about 8 years from this company

Debbie Strutton

This company was not able to keep up with the paper work that our doctor sent to them. Our doctor faxed them the paper work four times. Now they want a credit card to keep on file so they can debit out account when they want to. Just called them and said come and pick it up. DO NOT USE THEM!!!!!

Marian Crow

Apria is no longer a Medicare preferred provider and I had to have them transfer all medical records to a new provider. They were very fast with providing those medical records and it made for a smooth transition to a new provider. Ive always had exceptional service from Apria.

Hisham Sam

worst company to use they keep u on hold for hrs an touck 2 weeks for cpap man they kept telling my they need more info and more info i had to call every day to check on my order and everyday thay said i need another paper DO NOT USE!!!!!!!!

Melissa Foster

Terrible service. Ive jumped through all of their hoops and I cannot get the nebulizer I need to breathe. If I knew how bad their service was I would have have purchased one outright while the stores were still open.

Anonymous Person

Have had a very poor experience with Apria, their automated ordering system and customer service representatives. The customer service representatives do not listen or comprehend well.

Juanita Richardson

Cant get to talk to someone about just making a appointment to check out the machine & to see about getting fit for a new mask.

Deborah Cooper

They have an exclusive contract to pay for Medicare equipment. The stuff is obviously low bid. They did deliver quickly.

Paul Hodges

The rep was in the call center in the Philippines. Certainly a local company can do better than that, and deliver quicker.

Mr Anthony

The worse, still trying to get new CPAP after almost 45 days, thats been insurance approved...company sucks!!!

Sandra Suitt

If you ever get through the call center to make an appointment, I have tried 7 times, the service is OKI

Doug Wright

Customer service is less than helpful. Do not recommend this company.