Vital Records & Health Statistics

Reviews 25

SH

Sharon Rinker

I have been trying for almost three months to find out how to get an amended death certificate for my late husband. His daughter reported him as being divorced on the original certificate. Have called Customer Service many times and been told something different each time. One time they tell me just write a letter and state reason for correction dont need to send money now. Next time I am told we dont show any record of receiving a request. Each time they either tell me there is no request and the next time I am told yes I show a request but nothing has been done on it. I have mailed three requests with all documentation requested. Now after two months of misleading me I am told I have to petition the court to have it changed. I asked the person which court do I need to petition since I am in El Paso, TX, My husband died in Virginia. He told me "I dont know" Well if your people dont know how am I supposed to know what to do. His daughter took him to West Virginia without my knowledge. He took his cell phone away from him and would not let him contact me or me contact him. I found out on the internet on April 29 that he had passed away on March 30. The people who answer the phone in customer service are very poorly trained as to the information they give to callers. I have been getting the runaround for 5 months now beginning with the funeral director in Berkeley Springs, WV. I need answers.

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LA

LaToya Allen

I have spoken with some of the RUDEST customer service representatives ever! To have a public service job and cop attitudes with your customers is unacceptable. I requested my childs birth certificate be sent back to me because I was not going to make the corrections I initially requested... not a copy... the original birth certificate I sent them! I called 7 times in two weeks and got 7 different answers. Then, I was finally told they mailed it to me on January 13th. Well, its January 29th and I still have not received it and all they keep telling me is there is nothing they can do; for me to call back if I dont receive it by February 1st. It doesnt take almost a month for 1st Class mail. The young lady I spoke to this morning got an attitude when I asked what was the quickest way for me to receive my childs birth certificate because I have been telling them I needed it ASAP. She said if I didnt want to pay for the expedited service, then I could drive to Richmond, (FROM GEORGIA), to get it! Im not paying an expedited fee for a birth certificate I sent them and only wanted back! Then she hung up on me. Hire people that care about working with people and not just for a paycheck.

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ST

Stephanie Avitia

If I could give them a no start I would! We sent off for a birth certificate over 6 months ago. We have called and begged for a supervisor NUMEROUS times only to be transferred to voicemail left messages (at least 3-5) every other week and still havent gotten anywhere with them. In Florida so we cant just run down there to pick up what weve paid for. BEWARE sending them ANY MONEY through the mail!

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MI

Michael Thomerson

We have been calling for over a month to get a change implemented to a birth certificate and have been stonewalled by customer service at every opportunity. They claim to take all calls serious and care about service, but they have done nothing at all. I like a job where I get paid to do nothing so maybe I should apply.

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JO

Joyce Priester

the call person on the phone was so rude and unhelpful she must had a bad daynight or whatever they need to no if it was not for our calling she would not have a job .i had to go on line and get the information my self people like her will make u always go on line and not call the internet wii have her job

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TR

Travis Long

EVERY TIME I CALL TO SPEAK WITH A CUSTOMER REPRESENTATIVE, I AM ON HOLD FOR SO LONG TO THE POINT WHERE I JUST HANG UP, AFTER 30 MINUTES ON BEING ON HOLD LISTENING TO THE MUSIC, AND HAVENT YET TO SPEAK WITH ANYONE, IM FURIOUS. I JUST WANTED TO CHECK ON THE STATUS OF MY BIRTH CERTIFICATE!

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BR

Brittany Hall

Ordered my sons birth certificate a month ago and I still have yet to receive it smh....everytime I call them they give me the run around saying they dont know why its still "processing" and they tell me someone will call me within a week and NO ONE ever calls me Smdh so unorganized

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L?

Lìon Mata

You wanna know why im giving them this... Well its simple as hell.. Its been since July 11 since i sent the papers so they can fix my birth certificate and they havent sent nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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ED

Eden Hopkins

Felt as though the employees that "helped" us couldnt bare to be bothered and was told different information about the cost than what I was told over the phone prior to coming.

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DI

Diane Broadnax

Called about the cost of my Sons birth certificate. It was explained to me that i can get his first copy from DMV for $14. The gentleman was polite. Wonderful customer service!

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LI

Lissis El Alaoui

I called to find out what were the requirements to obtain my sons birth certificate I was explained very politely thank you!!!!!

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HI

himayat siddique

3 months I didnt get my daughter birth certificate yet, I dont know why they took long time sucks I hate it thats not good,

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PR

Prz Prz

Although they ask for to many paperwork, the employees that had helped with process been professional.

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MA

mark mogensen

I wonder if it would hurt less to smash my thumb with a waffle hammer than to deal with these retards

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JO

Joshua Kelly

Had a great experience. Nothing like the DMV. Tiffany was amazing and took care of everything.

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IM

Imme F

Typical garbage state government. Too lazy to even answer the phone, directly to hangups.

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ME

Melvena Warren

Havent received my birth certificate yet an its been a month so far, LORD WHERE IS IT

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AL

Alesandra B

I want my 12 dollars back because I never received the copy of my marriage license.

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CO

Collin Shumaker

Quick and efficient. No issues whatsoever. Very good for government work.

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GE

George Newman

Great customer service! They make it easy to pick up your records, fast!

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YA

Yajaira Ramírez

Muy eficientes

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ER

Eric Cianciolo

Worst customer service. Terrible attitudes. No respect.

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L

L J

Impeccable service...unimaginably fast and efficient.

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AN

Angela Buchanan

Because they have all you need in that one place,and

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NI

Nilothpaul Dutta

Quick and efficient service - very courteous staff

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