Ladysmith Veterinary Hospital

17298 Jefferson Davis Hwy, Ruther Glen, VA 22546, USA

Category:	Animal Hospital
Address:	17298 Jefferson Davis Hwy, Ruther Glen, VA 22546, USA
Phone:	+1 804-448-5151
Site:	chenaultvet.com
Rating:	3.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 9

Reviews 8

Jenny Curtis

I have taken both of my dogs to the ladysmith hospital for many years for their yearly checkups, vaccinations, medical care and even grooming at times. Lately, I have only had bad experiences. The staff here has changed and I longer will take any of my pets there or refer them. My 11 year old lab was diagnosed with lymphoma and instead of the veterinarian calling me to give me the blood work results, they had an assistant call me and tell me that he likely had cancer. The assistant couldnt answer any of my questions and told me that the veterinarian wasnt available to speak to me on the the phone about it. This was after 2 weeks of appointments, seeing different veterinarians and a lot of money spent for his care. All the assistant told me was to have him checked out quickly by "someone". I asked him who they used for oncology and the assistant didnt know. So, I took my sweet lab back to our old vet in stafford who thoroughly checked him out, reviewed the aspiration report, confirmed lymphoma, gave me treatment options, the name of a veterinary oncologist and spent a lot of time with my boy. Ladysmith veterinary hospital never called us back to set up an appointment or check on the dog. Unfortunately, our lab deteriorated quickly and we used a lap of love veterinarian to put him down in our home. We could not allow our sweet Jake to suffer and be in pain. I called ladysmith hospital to let them know that we had put Jake down because of seizures and that his ashes would be returned to them. The lady that answered the phone assured me that they would call us when the ashes were delivered. That was 3 weeks ago. I called the pet crematory this morning and they told me that the ashes were delivered to ladysmith 2 weeks ago and were signed for by a lady named Ashley. When I called ladysmith this morning, Ashley answered the phone, confirmed the ashes were there and said oh just pick them up anytime. I asked why we had not been called and she said she didnt know. The whole experience not only shows a complete lack of professionalism but also a complete lack of care and compassion. Learning that a beloved pet has cancer is very difficult. You need to be able to that trust your veterinarian will help you seek the necessary care for your pet and help you with the very hard decisions that you will ultimately face. The animal hospital did not even care enough to let us know our beloved dogs ashes had been sitting there for 2 weeks.

The Waldo Kids !

ABSOLUTELY ridiculous, I just took my mother and her dog to this place in the last 20 minutes and it was obvious that her dog was seizing and we were turned away because there isnt a vet in the office!!!! REALLY?!?! So why are you even open if you cant perform the duties of a veterinarian hospital. This is the second time this has happened to me in the last 9months. The first time it was my own dog that had been bitten by a Copperhead snake. If anything happens my mothers dog the fault will be on LadySmith Village Veterinarian Hospital because they chose to have their doors open but couldnt help an animal thats brought in.....I simply dont understand!!!!

Miranda Smith

This place is AMAZING. If you actually understand that its not an ER and its like a doctors office for people, only for dogs. It goes by appointment. (they have ER for dogs too, just ask they will give you the info if needed). They go out of their way to make sure everything is done and your baby is taken care of. If you are a client of theres they will do anything for you. They go ABOVE AND BEYOND. Ashley and Teddy are 2 assistants there and they are by far the nicest and sweetest people.

Vicki Phipps

Weve had very bad experiences here and have finally given up. Despite the convenience, the care for the animals is not acceptable. My dog was very afraid of a procedure they were trying to do, and instead of pausing to reassess, the staff continued to attempt to hold her down. She was injured during the struggle and we will be seeking care for those injuries elsewhere.

matt yantz

Bruce.....are you f#%&ing kidding? They are awesome Very compassionate and caring.

Bruce Bansib

My dog died and they could not resurrect him like in the video games. Im mad.=(

Mila Powell

Been taking my fuzzy friends there for years. Highly recommended

Anita Blades

Nice staff!