Related: | persona doctors reviews |
Category: | Urgent care center |
Address: | 6230 Rolling Rd j, Springfield, VA 22152, USA |
Phone: | +1 571-665-6460 |
Site: | inova.org |
Rating: | 3.8 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–4PM 9AM–4PM |
TA
Tamara Elassal
Overall I like this urgent care. It is new, convenient to where I live and has a capacity for many patients. I have recommended it to friends and family and come a few times. I have had good experiences with the Nurse Practitioners I have seen. But I am giving 2 stars because for the 2nd time I feel the woman who does the registration (I have never seen anyone else at the front desk) gets very condescending and has an attitude. And today despite my pre-registration for a 910 appt that I did at 7am I was told there is no staff until 10am when I arrived. I questioned it and said if I made an appt why wouldnt you let me know. She copped a big attitude and says it is only a 45 minute wait. Well I have to go to work. So what was the point of preregistering? And it is actually more than an hour wait because it was before 9am when we arrived. This also is not the first time that they seem very understaffed. It is like they set up for a busy practice. But until then they are not even staffed all the hours they are open. How can an urgent care that opens at 8am not have staff until 10am? Hope no one arrives bleeding! Or with something serious because there is no one here to deal with it.
TA
Taz Ahmed
Ease of check in/front desk - I didnt know they had a online check in to get your waiting spot ahead of the time. Couldve saved time. So do that! Staff at the check in are helpful and polite. I went Friday evening 7 got out by 9 I think. Nurse - nurse that saw me was great. Judging by another reviewed they nurses there are great overall. My nurse did take the time to at least update some of the outdated medical info. Doctor/ nurse practitioner - Amazing! I didnt have to wait much after the nurse left. She took time to understand problems and explained next steps and also explained what medicines shes prescribing and why. Location/ cleanliness - I think its at a great location. Its got a lot of parking space. If you get hungry waiting theres plenty of food places. The office was very clean. Thats important for a doctors office. Inova administration policy - Inova doesnt seem to update stuff even if I tell them to. Some werent and when I went back to get them updated I was told Id have to see if the manager will allow and was asked to call or come back later. That seems so odd. Why wouldnt someones medical info be updated? Its so important having correct info.
MI
Michele Serrano
The absolute WORST place to go if you ever need URGENT care. Showed up at 10:40, told the wait was an hour. Receptionist agreed to text us when apt was ready. Texted at 12:05, showed up at 12:15, waited in the waiting room until 12:50, was taken back to an examine room and waited until 1:50pm and a doctor NEVER showed up, so I walked out and told them not to think about billing me for service. I also asked for my blood pressure to be taken manually and heard the nurses complaining and saying I REFUSED to have the machine take my blood pressure. Didnt refuse, politely asked. Shouldnt a nurse know how to manually take blood pressure? Also heard the doctors saying they were out of that at 4pm, not one minute past. Dont care about service or the patient. Better places to go than this.
SI
Sierra Lopresti
I have custody of my sister and she had a bad reaction we came here because it was walking distance and they denied us service because I didnt have a ID (waiting for it in the mail) told them I have the DMV paper both birth certificates and SS Card and they still denied us because of the policy but also said anybody can bring her as long as they have an ID even if they dont have custody of my 12-year-old sister which doesnt really make sense told them I could provide them with everything even a picture of my ID still got denied heard them talking about me in the back walked away mumbling rude words place was very nice but I felt like I was discriminated and Im taking this to the next level up.
PA
Patty Zevallos
All seemed fine with the visit--everyone polite, etc. but its apparently fake. I called back because I didnt understand how the medicine prescribed would help me and the nurse refused to answer my questions. She kept saying "I already explained that to you." when she did not. Then she said I needed to go to another medical facility to get information, admitting that there was no purpose for my going to Inova Urgent Care, since I would need to go somewhere else anyhow. She told me to go to specialists that had no relation to what my problem was, even though she knew what it was. Do not waste your time or money. I see better reviews of other urgent care facilities.
IA
Ian Smith
Horrible uncaring people. My 3 year old daughter was stung by a wasp and her arm was swelling up. I called them at 7.55pm and they told me they close at 8pm, I asked if they could still see her and they said only if they make it on time, my wife made it to the door 1 Minute past 8 and the ladies behind the desk shouted to my wife and upset daughter they were closed through the locked door and they should go to the Emergency room. Terrible service and people. I had to give it 1 star to make the post or they wouldnt have got any. We will not return again. The date is 5/2/17 just incase they need to know the staff members involved.
J.
J. Slattery
I want to say that this visit to urgent care was so easy. I found that being able to put my name on wait list and have a time to come in was great, especially when you are not feeling well!! The staff and the doctor were so pleasant, friendly and helpful ...I was in awe!! Thank you for providing me the care I got today and making it so easy. Dr. Porter was, by far, the best doctor I have ever dealt with! Her knowledge and especially her level of caring and personality was priceless!!! Thanks so much Inova and Dr. Porter for all that you do!!
GW
Gwen Morris
I called to see if the office was open today and was told they wIll be open until 8pm. Upon arrival there were only 3 people in the waiting room, however, the receptionist informs us it will be approximately a 2 hour wait. I wish she would have told me when I called I was able to check in online or schedule a same day appointment. It felt like poor customer service especially when I called earlier in the day. Memo to incoming patients: check in online but do not be late for your appointment!!
KO
Kortnie Mills
The best urgent care experience Ive ever had! I reserved my time slot online which was really nice. I printed the registration paperwork offline and filled it out ahead off time. The front desk person was very polite and my check in was very fast. I waited only a couple minutes and was called back. Once in the back, everyone was polite and professional. They took care of me and got me in and out and I never felt rushed. Thank you guys! I strongly recommend them and will use them in the future!