United Memorial Medical Center

Reviews 5

LI

Lisa Demmer

Absolutely Horrendous. I have cancer, sarcoidosis, many other health issues, on oxygen, and have a feeding pump, chronic nausea and vomiting. I went to the ER here due to my home care nurses recommendation, due to running intermendent fevers of up to 105, terrible pain, worse than normal breathing issues, etc. After a few tests I was told I had bronchitis, and given a script for antibiotics. I told them I couldnt keep the meds down, and I was having trouble with my insurance and couldnt get my script filled. I was told that wasnt their problem. Upon leaving, I transferred myself to my wheelchair, and the rude nurse threw my purse into my sore mediport, and hit me in the face with my medicine bag. I asked for her name and was told it was hippa policy she couldnt give it. I called the nurse manager the next day, and absolutely nothing was done. I ended up going to another facility two days later, and was admitted for 4 days due to pain and infection. I was called back the day after discharge, and it turned out I had a deadly fungal systemic blood infection from my mediport. I ended up in in the hospital for 27 days. United Memorial totally misdiagnosed me, and I could have died due to their neglect. I ended up having to have surgery to have my mediport removed and they discovered my stomach and intestinal issue and had surgery to have a feeding tube put in. 6 days after discharge from the other hospital, I was still running a 103 fever, and was having bloody and dark green discharge from around my feeding tube. I went to the hospital via ambulance, and I requested to go to the other hospital, not United Memorial. Well, I ended up at United Memorial. When I got there the ER staff was wonderful this time, and I was admitted, even though I sat in the er til 3:30am. Finally on the second floor, I was given a horrible P.A. Lisa.(I had had her before when I was admitted, and I was only on the floor for 3 hours when she came in, called me a drug addict, that she couldnt help me and to go home and call an ambulance to go to a different hospital. She discharged me, I went home, called the ambulance, went to another hospital and was admitted for 11 days due to my cancer spreading and that was my problem that united Memorial totally ignored and missed) and she said I didnt need to be there, I didnt have a fever anymore, she stopped all my meds, and sent me home by 9am. They refused to look at my PEG tube infection and I tried to fight discharge, but it was a holiday and the patient advocate wasnt there, so they said they would call the cops if I didnt leave. I ended up at the hospital that found the blood infection and my stomach issue, and it turned out I had a major infection and a gastric hemorrhage, my blood counts were very low, and was admitted and given a blood transfusion and iv antibiotics for 5 days. I am in talks with a lawyer, as I would have died at home had I not gone to the other hospital both times she discharged me after only being on the med-surg floor for 4 hours or less. I am begging you please do not go to this hospital. You will die and they do not care. 4 misdiagnoses in less that 6 months. I also believe they killed my grandmother. We are looking into that.

---

EM

Emily Cokeley

We were refused physicians care while in the hospital, despite repeated requests. We were only allowed to see a hospitalist, which is not necessarily a physician. In my opinion, this contributed to a life-threatening condition that developed while under UMMCs care, and an emergency transport to a better facility via helicopter became necessary after about 36 hours under UMMCs care. In the months following the incident, it was impossible to get anyone at UMMC to care about what happened - I tried everyone from billing, to the woman who handles complaints and concerns, to the hospitals President. No one cared enough to return my repeated phone calls (this was often blamed on a "voicemail issue"). I finally gave up my losing battle to get anyone at UMMC to care about the quality of service provided, but the billing saga continues... Our co-pay is $350 (thank God for insurance!), but UMMCs billing dept billed the insurance company for a private room, and most insurance companies will only pay for a shared room, so we are on the hook for the difference. UMMC does not offer shared rooms, but it appears that trying to get the billing dept to correct the error will be another nightmare. Of course, the billing dept fervently denies that its an error, and that its the insurance companys fault. The insurance company seems more than willing to re-process the claim with the corrected room charge/medically necessary room, but it appears that the billing dept is not interested in cooperating. Id call someone else at the hospital for assistance, but Ive already learned my lesson with them. Stay far, far away from this hospital.

---

BE

Becca W

For physical illness I find this place does what it needs to do to get people better mainly, sometimes in a friendly manner. For mental illness, I find they distrust, mock, and turn away those seeking help. You will actually leave in worse condition in this case. Often mentally ill are treated like drug addicts here. The nurses at front should be present more. I noticed someone I had come in with nearly went into coma before being treated. It could have been a funeral because staff was not present at their designated areas and rather chatting with other nurses. I have literally had to yell at doctors and staff to do something about people in life threatening or uncomfortable situations. Often peeling the staff away from their beloved football game. It has once nearly come to me putting a chair through a window to make noise to get nurses attention from behind locked doors when they never came up front to check er admitting for emergencies in timely manner.

---

SE

Sean McKellar

Crap place. My father had emergency surgery here two weeks ago (he lives in Batavia and we didnt have time to get him to a real hospital). The surgeon seemed somewhat competent, and things seemed to go well. The day he was released, there was NO direction as to his diet and taking care of his dressings. His insurance entitled him to two hours from a visiting nurse, but he never received it because they failed to write an order for it. He should have been written a script for a shower chair, but they dropped the ball on that as well. He was referred to a nutritionist TEN DAYS after his surgery. This should have happened before he even left the hospital. As a result, he suffered from gastric upset for ten days that he shouldnt have. If you live in Genesee County and its not a life threatening emergency, do yourself a favor and go to Strong. Dont risk your well being here!

---

DE

Derek Zwerman

Went there because my allergist requested bloodwork, in which I subsequently found out I have a developed an allergy to nuts. When I went I made sure to ask that they check if my insurance will cover the blood test for allergies. They ensured me it would, and then I subsequently got charged $739 by them for covered activities through my insurance, but that location was not in network. They refuse to lower the bill and I am forced to pay the full amount because they sent it to collections when I started asking why I am being charged that amount. Terrible experience and I hope that no one goes there and gets scammed by them.

---

---