Category: | Optometrist |
Address: | 2770 N Union Blvd #240, Colorado Springs, CO 80909, USA |
Phone: | +1 719-471-2020 |
Site: | eyeassoc.com |
Rating: | 3.4 |
Working: | 8AM–5PM 6:30AM–5PM 8AM–5PM 8AM–5PM 6:30AM–4PM Closed Closed |
AN
Ann Stephenson
Waited 4 mins at the counter while a couple staff members sat there looking at me. One gal was wiping her computer screen and did not lookup. No acknowledgement of my presence until one of the ladies turned around from speaking to other staff members. The back office staff working with the MD were friendly and professional. The MD was was just great! I needed one last bit of paperwork before I left. I returned to the original check-in counter where I patiently waited behind a person checking in for an appointment. Another person entered the office and stood off a bit to the side to wait to speak with woman working at the check-in desk. When the person in front of me completed his business, I stepped up to the counter where I was told that he, (the person that had entered) had been waiting. I too had been waiting before that gentleman entered the office. I was quite offended by this. I again waited and finally just left the building. The Front office staff establishes the first impression, good or bad. I would hope that office managers would realize this and provide coaching to this group of employees. It is unlikely that I will return to this office. Im sure there are plenty of other vision offices in Colorado Springs.
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Dan Bridges
I was very impressed with this facility. The eye care that I received was very professional. I was treated very well by the staff, however, I had to wait in a long line just to check in. I cannot complain too much as I was there on an emergency visit that they were kind enough to get me worked in. I was extremely impressed with Dr. Scott Smetana and the treatment I received. Dr. Smetana immediately found the problem for the eye pain I was experiencing, explained to me exactly what his procedure would be to fix the problem and how long the healing time would be. Dr. Smetana is an excellent doctor, very professional and very gentle with his treatment . I recommend Dr. Smetana to anyone seeking a great eye doctor.
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Kenn Byers
Just wanted to share with my experience today with Eye Associates of Colorado Springs. I had an appointment with DR Barad for an annual eye exam today at 0650. September. I arrived on time and was the only one in the waiting room at 0650. Around 0700 a new patient arrived and were processing their paper work. At 0715 the new arrival was call in by a nurse. I was still waiting. I checked at the receptionist and informed me it would be another 15 minutes before I would be seen. Their incompetence at scheduling and total disregard for peoples time is unacceptable. I am looking else where
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Randi Snell
I used to love this place but in the past year they have really gone down hill. Ive had to have my glasses redone 4 times now because they keep messing up the prescription and my contact are now on 3 times. Dr smitana treated me like an idiot when I went back the last time when my glasses were wrong even though i was crosses eyed literally couldnt see out of them. Im completely fed up and will never go back.
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Peter Rodriguez
I always go to my appts early but on that day I was made to wait two hours and the doctor was not aware that I was in the waiting room. I told the front desk again and she forgot about me. The front desk laughed it off. On top of that I received a call from the Veterans Affairs that I was not to be seen again at Eye Associates. Sad but true.
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Judith Nelson
Dr Carlson and his staff, technicians and surgical nurses, are exceptional at their craft and have tremendous patience and kindness. I will miss them greatly.
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Calvin Henderson
Really nice and professional staff. Appointments available consistently. Clean and comfortable.