Taylor Crossing Animal Hospital

Reviews 7

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Shannon Gilbert

I am new to the area and was looking for a new vet and boarding facility. They came highly recommended and the reviews looked great so while on vacation we boarded our dog. We went to pick him up on a Sunday and it was very hectic, as expected when you have 1 hour to pick up your pet. I overheard an employee explaining to an older couple that their dog did not get a bath during their stay and ask if they wanted them to wash her then. I thought nothing of it and headed home. Once home, I noticed my dog had not been bathed( a requirement for boarding with an additional $34 fee added in). Nor his nails clipped or ears cleaned. The next week I took him to get it done elsewhere where they agreed it definately had not been done the previous week. I called Taylor Crossing back to let them know I had paid for a service that I did not receive. The lady who answered was very nice and said they would credit the fee off. About an hour later another lady called and did confirm that my dog did not get a bath at all. She said I could bring him back in and they would do it at no charge. After I told her what the other young lady told me about crediting off the charges, she said she could not do that. I explained to her that I live over 40 miles away and I could not drive over an hour there and back for a free shampoo. I have a problem first with being charged for something I did not receive. Worse than that is the fact that they were just going to keep the money and not say anything about it. And finally to not refund the money that I paid for services not received??? And you want me to come back!!!!??? NO THANK YOU!!

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Kathryn Guy

Im not sure if Ive ever been happier with a vet, and thats saying a lot because I have seen and really liked several in previous cities. We just moved to Montgomery a couple of weeks ago. Last Friday our pug, Percy, started to show some signs of serious pain, so I researched vets and found Taylor Crossing. From the getgo everything about this place has been fantastic - they were able to see us same day (even though it was late when I called), took us back to a room immediately, were super friendly, well organized, knowledgable. The office was very clean. I seriously cant say enough good things about them. It turned out our little guy had a pretty serious spinal injury. They kept him overnight, and someone was there with him the whole time. The vet we saw, Dr. King, was fantastic, even coming in to check on our dog (and others) on Saturday. He even called me Monday to check on Percy and see how he was faring on the medication. He and his staff helped talk me through everything I needed to know about Percys condition, how to care for him, and help him bounce back. I am infinitely grateful for everything Dr. King and his staff have done to help Percy. Its going to make finding a vet after our next move even tougher, but Im thrilled I get to use them for the next year!

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Elissa Mays

We have been clients at Taylor Crossing Animal Hospital for more than a decade. We have been very happy with the care our babies have received. When we had to put down our almost 12 year old yellow lab, Tucker, Dr. King met us on a Sunday morning and was very patient and understanding as we dealt with the unexpected and heartbreaking situation. Two years later, we went through cancer with our 9 year old corgi. I cannot say enough about how wonderful Dr. Loch was through the whole process. She kept us informed and patiently and thoroughly explained all our options as we dealt with Joeys cancer. When we had to finally put Joey down, she prayed with us and cried with us and helped us say goodbye. The entire staff at TCAH made that awful day bearable by the way they all reacted and showed their genuine concern and sadness at Joeys passing. Dr. Loch went out of her way, and above and beyond, to help us make the right decisions for our family (both human and canine). When we got a new corgi puppy, and he had a UTI, Dr. Loch was right there ready to see us for a last minute, late afternoon appointment. She didnt rush and took her time to thoroughly check out our new baby and reassure us. Charlie Mays is almost a year old now and we wouldnt think of taking him anywhere else!

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Ben Huh

It was our first time to leave our dog at pet day care for the weekend. We went there because reviews were good and it has a back yard for dogs. Like said it was our first time so we did not know we need to make a reservation and bring the record of shots. The staff just kept shaking her head with the attitude. Her attitude was like no appointment and no record.... and you walked in! She was rude and unkind. Unprofessional. We just walked out because how you can have your beloved dog in the hands of such a person. Other staffs might be kind but we dont want to take a chance. To make it clear not to affect any other kind staffs I want to describe how she looks. I forgot her name. She has short hair and wears glasses. I just hope she learns her lesson to treat everyone or being with kindness.

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Natalie Needham

We had used Taylor Crossing for a short while, when my fur baby of 16 years got acutely sick and passed. We had always had good experiences there but when we met Dr.Loch on that terrible day, we knew we had our vet for life. She showed such compassion and a knowledge for her specialty that surpassed my expectations. Since then, I continue to be amazed by the care she gives all animal species, the charity she participates in and the knowledge she shares through web demos and school visits. We now have two crazy dogs that attend Doggie Day Care every day; They are so excited to arrive in the morning and sleep well at night. I know they are loved during the day by the many wonderful techs at Taylor Crossing.

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Brooke Doane

We have been using Taylor Crossing for almost 5 years for our greyhounds. When we got our first grey we did a little research and decided to try this one. When she got really sick and had to be hospitalized for several days we received frequent updates. We received the highest level of customer service, as if she was Dr. Lockes very own dog. On another occasion our other greyhound was attacked and needed stitches. Dr. Locke showed up quickly after we called the emergency line. She has a sense of urgency and care for our animals like the family they are. Dr. Locke calls to check on our dogs every time something like this comes up. You must try Taylor Crossing; and ask for Dr. Locke!

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Mae Shinigami

Horrible Service Brought my cat here for treatment of a condition I already researched and knew he had, but wanted professional confirmation and a recommendation. The vet tech confirmed my suspicions and took my boy to the back room, stating she wanted to get his vitals and weight. After a while she returned him to the front, stating matter-of-factly that shed already given him the shot as well, without asking me! I had wanted to discuss his treatment options, but no options were given to me. This would never happen with a human child - the doctor would be held accountable for malpractice! This was a major breach of trust and I will definitely never return here!

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