Banner Home Care

Reviews 9

EL

Elena Wandler

My baby boy has been sick for so long. We finally decided he needed a tracheotomy as well as 4 other major procedures at the same time. Phoenix Childrens hospital encouraged me to go with preferred medical home care but I already got oxygen from banner home care and wanted to stick with them. This was the worst decision ever!!!! Being new parents with a trach baby is hard enough, but when your home care company cant even figure out the supplies you need or even find them when you tell them what you need, you have a serious problem. Every time I call I am on hold forever and when I am told I will receive a call back, I never do. I finally had to demand to speak to a supervisor hoping to resolve the issue. It took me 25 days to even get my sons replacement trach tube and when you o ly get two a month that is ridiculous!! My son needs that to breath!! I demanded help from supervisor Alma and she was helpful at first until she forgot to place an order, then messed up an order by sending adult trach tubes instead of pediatric, then she stopped accepting my calls all together. I was told I could send my next order to her email and she would place the order herself. I sent it asking for communication that it was received. I never got any communication and when I called to follow up I was told I can no longer email my order. I am now waiting to speak to her supervisor but it has been a couple days and I once again havent heard anything. This company has no respect for people or families needs!!! I have given them chance after chance and always tried to stay pleasant, but I refuse to be disrespected any further. My son is 18 months and deserves better than this. He is a baby and these people (Wendy, Alma, etc) dont care about us!!! I was told Los Ninos cares about babies so I hope people that read this try them first!!!!

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RI

Rian Bashaw

Holy crap. The worst. Need CPAP supplies. Call in. Rings for 15 minutes. Finally get a hold of someone. Shell refer me to a CPAP specialist. Finally calls back 2 days later, give her my info. Someone calls me a week later "your prescription is expired". Ok...Call my doctor, prescription is sent in that afternoon. Nothing. For days. Call back after ~10 days. On hold for 15 minutes "I see we have your prescription, it doesnt look like it was assigned, Ill transfer you to a specialist". *click* Oh my god. Call back. Rings for HALF AN HOUR. "I was wondering if you hung up, I have a CPAP specialist scheduled to call you back" Ok. Specialist calls 2 days later "Hi, did you want to set up an appointment?" "No, I just need supplies." "Ok, which machine do you need it for?" "I dont know, Im at work, dont you have my information in the system?" "We updated our system in November, I dont have access to the old system." *eye twitch* "Ok, is there somebody there that does? Should I just bring the machine in?" "Sir youre being rude right now, Im just trying to help." WTF? I dont think this lady knows what rude is. "Im trying to explain my situation, what do you need from me? I just need an extra large mask and some filters" "Well have to get your information from the old system and someone will get in touch with you." So here I am, weeks later. Sleep apnea killing me. Pissed, tired because I cant sleep without the CPAP. Nobody had called. I hope at least somebody there will feel bad when I choke on my tongue and die in my sleep.

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KE

Kevin Grimm

This has been the worst experience I have had. I am in need of a wheelchair with pneumatic wheels to allow me more activity in the area i live. I received the worst customer service and at one point after months of getting nowhere was told "dont you already have a wheelchair". Every time i made phone call and sat on hold for at least 30 minutes before reaching a human, Alma would get on the phone and promise me she would get to the bottom of it and get right back to me. We did this for months and every time i would have to call back and ask why nobody returned my call. When i asked to speak to a manager she told me every time that there was not one available. I asked for one to call me back and I still have not received a call. Worst customer service with no respect and would recommend if you have any chance to use somebody different, jump on it. When they dont have to worry about there actions and can avoid letting you talk to their supervisor, I dont believe they will every be held accountable.

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JE

Jedgar Hoover

Good experience with the tech who got me my supplies. She was knowledgeable and friendly, however, trying to get through on the phone is almost impossible. 15 minute waits all the time. Very frustrating. They need to address this as it forms the 1st impression in the customers mind. I had to edit this post after a couple of frustrating days dealing with these people. Each time Ive called I had long hold times. I left a message to be called back with no result. A couple days later I called again, same long wait. Left a message for a call back at 900 am. Waited ALL DAY and they called back at 430 pm while I was on another call. The tech left a message to call her back but when I tried I was on hold for 10 minutes at which time I hung up. I will take my business elsewhere. I refuse to do business with a company with such poor customer service.

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GA

Gayle Milek

I had a great experience this morning. I called in and the medical equipment phone line was answered right away. (I was weary due to the reviews when they told me they would have Mona call me back to address the concern). I received a call back from Mona in almost 5 minutes! Mona resolved the issue and placed an order to be sent out today. The customer service received today was great and much appreciated. Thanks again.

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WA

Wayne Skogen

Over 3 weeks trying to get a new CPap machine old one broken. Specialist hasnt return calls. Going in the hospital for operation and still no answer about machine. Last specialist requested Dr notes. Dr office stated faxed all docs 6/29/17 and specialist would call me Friday 06/27/17 still waiting. Operation 07/6/17 no machine.

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CR

cristian chera

Horrible customer service. Called to order my Cpap supplies 3 times in 2 weeks. They said that a "cpap specialist" will contact me. Nothing yet! Tried to speak to a manager "no one available". They would not take your order one day before the six months, yet they take their sweet time to send it.

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GA

gary hamlett

This place has terrible customer service. Actually its more like non existant. I have called for three days, several different times during the day, on hold for OVER 20 min each time to simply order supplies. I hope to switch where I get my monthly supplies.

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TO

Tom Nelson

Please try and avoid Lisa, the Respiratory Therapist. She has zero personal skills and will not go out of her way to help anyone. Problem is, there are only two RTs, so use the outside RT and avoid going to the office, if at all possible.

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